ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

DH
gravatar
Dorothy H.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient location
convenient location
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/23/2019 02:53 PM

 We appreciate your kind feedback about our business and employees Dorothy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CS
gravatar
Christine S.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional
Excellent
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2019 03:39 PM

Thank you for your review and for choosing Pohanka for your service Christine. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DC
gravatar
Dorothy C.
Cheltenham, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Professional greeting, prompt answers to my questions and fast service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2019 03:38 PM

 We appreciate your positive feedback about our business and employees Dorothy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AH
gravatar
Anita H.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
Customer service is excellent .
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/18/2019 04:00 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

BA
gravatar
Billy A.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
I had the pleasure of interacting with Sean as I walked through the door. He was extremely courteous, and professional. This is not my first time meeting him. He has consistently been "on point" with each visit. In my opinion, Sean is a great asset to your company.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2019 03:32 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CE
gravatar
Carl E.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Took care of my car
Sean kept me informed with what was going on with my car
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/18/2019 03:59 PM

 We appreciate your positive feedback about our business and employees Carl. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SC
gravatar
Slats C.
Suitland, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/16/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Cust
Excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/18/2019 03:54 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CT
gravatar
Connie T.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
"friendly customer service!"
"excellent!"
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2019 03:35 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Connie. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Excellent experience, they use text messages to keep you updated, have a decent area to wait.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2019 03:34 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

GF
gravatar
Gloria F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First Time Service
What made my visit outstanding was the overall service I received from a gentleman named Sean. He was extremely patient towards my needs for my first time service check.

Thank you Mr. Pohanka for making Sean a part of the Pohanka team.

In appreciation,

Gloria Fuller
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2019 03:34 PM

Thank you for your wonderful 5 star rating Gloria, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MT
gravatar
Marsha T.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Polite, great customer service
Quick and friendly service. Kept me informed, offered options.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2019 03:30 PM

 We appreciate your kind feedback about our business employees Marsha. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

SR
gravatar
Stephanie R.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service
I just want to that Sean T., every time I come to Hyundai Capitol Heights he goes above and beyond my expectations. He explains everything that needs to be done and make the best suggestions to keep my car at it’s highest performance.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/09/2019 03:21 PM

We appreciate your trust Stephanie, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TG
gravatar
Tracey G.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sean is awesome!
Sean was great to work with.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/09/2019 03:21 PM

 We appreciate your kind feedback about our business employees Tracey. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LC
gravatar
Linda C.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Tremendous customer service from the time you step foot in the door. Always listens to your concerns and always provides me a car wash when I visit!
I have nothing but positive things to say
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/07/2019 03:38 PM

 We appreciate your positive feedback about our business and employees Linda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

KJ
gravatar
Keyaira J.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
First service after buying my car
Originally went up to the dealership just to pick up my hard tags but my car let me know it was time for it to be serviced as well. Sean let me know what the service light could possibly mean and gave me a few options. He kept me informed with what was going on with my car. I got an oil change and they reset something in my car as well. It’s running smoothly now. Sean also let me know what I should get the next time my car is to be serviced.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/07/2019 03:35 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Keyaira. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AR
gravatar
Anthony R.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Best Service In Maryland...Hands DOWN!!!
Great People, Great Atmosphere, & Awesome Service!!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:16 PM

Thank you for your wonderful 5 star rating Anthony, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

HM
gravatar
Herbert M.
Kettering, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Location
Overall the service is good
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:13 PM

Thank you for your review and for choosing Pohanka for your service Herbert. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LD
gravatar
Lorraine D.
Alexandria, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
MyGenesis
I appreciate the friendliness of the Associates every time I bring my car in for service. They get you in and get you out! The maintenance team does a great job on my car. I trust them with my service! They help me to keep my car running.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:12 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Lorraine. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

ML
gravatar
Melyssa Elizabeth L.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great Service!
I can always rely on great and timely service over at pohanka.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:11 PM

 We appreciate your kind feedback about our business Melyssa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AM
gravatar
Arminta M.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service
I'm always happy to take my car in for service here. Sean the technician I usually works with always explains everything that happening each step of the way and he makes sure I'm in and out. I always appreciate the great service. Thank you!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/03/2019 02:07 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Arminta. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.