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ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

EI
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Ellen I.
Oxon Hill, MD
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
My service rep was very nice and he communicated with me in a very courteous and timely manner.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2019 03:18 PM

Thank you for your review and for choosing Pohanka for your service Ellen. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Sean provides the best customer service in the Service Department hands down!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2019 03:18 PM

 We appreciate your kind feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Beltsville, MD
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisor
Professional attitude and demeanor.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/12/2019 03:29 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
District Heights, MD
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Outstanding
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/12/2019 03:29 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Fort Washington, MD
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Technician Is Very Highly Recommend To Service and Customer
I had the pleasure of working with Sean as my technician. I would recommend him to anyone that needs service. I was on vacation and my car could not be service right away. Sean phoned me and discussed my concerns and kept me in the loop the total time. I provided him with my dates to return to the US and the date I would be available to pick my car up. When I picked up my car Sean reviewed everything with me.

Thanks to Sean that my problem was resolved in a manner acceptable to me. I had taken my car in for service for the same problem prior to leaving for vacation with no satisfaction on the resolution. That service center wanted to provide a solution unacceptable to me because it did not fix the problem I was experiencing.

Thanks goes out to Sean he is a great access to the Hyundai family.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/09/2019 03:16 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
PJ
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Patricia J.
Fort Washington, MD
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good work!
The prompt and courteous service was great.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/05/2019 03:07 PM

 We appreciate your positive feedback about our business Patricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
RA
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Robin A.
Washington, DC
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I always get great, friendly, efficient service with no hassle, and no appointment.
Service manager is courteous, considerate, reliable, and efficient. Explains work needed . I trust Mr. Tolton. He always uses good judgment and works in my best interest. Makes discounts and promotional benefits available without inquiry.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:33 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again Robin, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
DB
gravatar
Deimian B.
Waldorf, MD
2012 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Service department makes sure you understand what going on with your car in great detail
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:31 AM

Thank you for your wonderful 5 star rating Deimian, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
KB
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Kathleen B.
Washington, DC
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2012 Hyundai Sonata Repair
From the first phone call to inquire about service to paying the cashier at pick-up; the customer service has been excellent! Sean worked with me through the entire process and sent timely text updates, the communication was consistent and clear. I received an update at every step of the process. No one gets excited about paying for auto repairs but Pohanka Hyundai and Sean maybe the process transparent and painless - I'll be back!
Thanks
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:29 AM

Thank you for your wonderful 5 star rating Kathleen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
IB
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Ian B.
Capitol Heights, MD
2014 Hyundai Equus
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
•Title can't be blank
•Comments must be present
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:28 AM

Thank you for your feedback. We here at Hyundai apologize for your in convenience, appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
District Heights, MD
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
My service representatives are always pleasant, greet me with a smile and address me by name. While waiting, will come over and give me an update on service to my vehicle.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:06 AM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
DD
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Darrell D.
Crofton, MD
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent!
Sean did a great job!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/02/2019 10:05 AM

 We appreciate your positive feedback about our business Darrell. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
JH
JOSE HERNANDEZ
WJ
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Wesley J.
Cheltenham, MD
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
It’s close to my house.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2019 03:41 PM

 We appreciate your positive feedback about our business Wesley. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
VS
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Valerie S.
Washington, DC
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2019 03:41 PM

 We appreciate your kind feedback about our business Valerie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
TN
gravatar
Thomascena N.
Upper Marlboro, MD
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Timely, thorough -Satisfied
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2019 03:37 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
JW
gravatar
Jean W.
Saint Inigoes, MD
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Sean is has awesome customer service ?
I'm very grateful for the opportunity to work with your company .I love the customer service and Sean is very patient and understanding with all the customers.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2019 03:36 PM

 We appreciate your AMAZING feedback about our business and employees Jean. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
SL
gravatar
Sandra L.
Fort Washington, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Top Notch Service Advisors
Sean Tolson makes this place great! I have been working with him over 8 years and each time he Demonstrates a level of professional and caring service for each customer he works with.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/26/2019 03:39 PM

Thank you for your wonderful 5 star rating Sandra, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
SG
gravatar
Sheila G.
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and efficiency
I think the service you get from Pohanka Hyundai is excellent, the waiting area is comfortable and clean even the bathrooms are clean and nice. The service manager are very respectful, kind and knowledgeable . I recommend them to everyone.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/23/2019 03:44 PM

Thank you for your wonderful 5 star rating Sheila, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
AJ
gravatar
Alexander J.
Washington, DC
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car
Service representative was polite and efficient.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/23/2019 03:42 PM

 We appreciate your positive feedback about our business Alexander. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above and Beyond
The crew went above and beyond to help me with an oil leak problem. I really appreciate the work they did.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/21/2019 03:39 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
ST
Sean Tolton
ASM
JH
JOSE HERNANDEZ
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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