ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Verified Customer
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service call
Great customer service by Sean Tolson.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2019 03:25 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MS
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Michael S.
Walkersville, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance
Communication positive
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2019 03:25 PM

Thank you for your review and for choosing Pohanka for your service Michael. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

SD
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Susan D.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisor
My service advisor Sean is top notch always helpful and this dealership is very accommodating to customer needs
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/30/2019 03:24 PM

 We appreciate your AMAZING feedback about our business and employees Susan. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Nice Personality
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2019 03:33 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

WB
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Wavalene B.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied
I love the concern that everyone has to satisfy the client
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2019 03:31 PM

Thank you for your review and for choosing Pohanka for your service Wavalene. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LR
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Latisha R.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice
The employees are truthful , no hidden amounts , they work with you and offer alternatives when the monetary becomes a burden, excellent customer service, gives free coffee and car washes, and very timely. They text you through out your visits and make sure your happy prior to leaving
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2019 03:31 PM

We appreciate your trust Latisha, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding Service
I frequent the service department monthly. I am always greeted by name, get any questions answered, and kept informed of status updates. I LOVE the Klondike bars!! And the women's bathroom is always immaculate and fresh smelling. I am at home while I wait for my car to be serviced.
Sean Tolton is always pleasurable, he always has a smile. Nothing seems to bother him, and if it does, I am not aware.
The only place I enjoy spending my money!!!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/26/2019 03:18 PM

Thank you for your review and for choosing Pohanka for your service Karen. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DD
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Darrell D.
Crofton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great Service
Great service as always. Sean is excellent!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/26/2019 03:18 PM

 We appreciate your AMAZING feedback about our business and employees Darrell. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TM
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Tony M.
Suitland, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
TUSCON
Thanks for servicing my vehicle. Speedy service and great communication from Sean Tolton.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/26/2019 03:15 PM

 We appreciate your kind feedback about our business Tony. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

QC
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Quenna C.
Springdale, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
5 Star Customer Service
Great Customer Service! I was in and out for what I anticipated to be 2 hours long for the service I needed. The added spark was the complimentary car wash! Thanks!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/26/2019 03:14 PM

Thank you for your wonderful 5 star rating Quenna, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The quickness was impressive.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/23/2019 03:32 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Laurel, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you for a great job
I was in and out fast. Great job
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/20/2019 02:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

ER
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Earlnessea R.
Clinton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
The customer service provided by Sean was great! The wait was a little longer then expected, but he text me to inform me of that updates.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/20/2019 02:26 PM

Thank you for your review and for choosing Pohanka for your service Earlnessea. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KB
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Khil'i B.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service as usual
My car wouldn't start and I had to get it towed in. Sean handled the situation and I only had pay my deductible.
Such a consummate professional!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/20/2019 02:24 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Khil'i. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

HN
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Helen N.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer
Pohanka has always provided the best service for my car. My service representative, Sean Tolson has been the best professional individual I have experienced at Pohanka.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/20/2019 02:23 PM

 We appreciate your positive feedback about our business Helen. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

JB
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Joseph B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Perfect
A perfect service experience started a perfect day for me. Thanks Sean!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/19/2019 03:28 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Joseph. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Excellent customer service during this time
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/18/2019 03:37 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

GP
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Gail P.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reasonable wait time
Excellent customer service with Sean at check in!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2019 03:20 PM

 We appreciate your kind feedback about our business Gail. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

CC
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Charmain C.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Service is prompt efficient and the customer is treated with importance and professionalism
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2019 03:19 PM

 We appreciate your kind feedback about our business Charmain. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

LD
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Lisa D.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change/ Tire rotation
Enjoy the fact that with out an appt you are in and out with in an hour or so.

Granted you are at the dealership not Jiffy Lube.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2019 03:19 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Lisa. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with
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