ST

Sean Tolton

ASM
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

DM
gravatar
Dianne M.
Oxon Hill, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient and very nice
Always will recommend the service department for number one service thank you Sean
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/21/2019 03:34 PM

Thank you for giving us a perfect rating Dianne, and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

HD
gravatar
Henry D.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service provider Sean
Sean provides excellent customer service and will continue to buy Hyundai and refer family.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2019 03:21 PM

 We appreciate your kind feedback about our business Henry. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
Odenton, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
N/A
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2019 03:20 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

TK
gravatar
Thomas K.
Silver Spring, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT customer service
Everyone is polite and friendly
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2019 03:19 PM

We appreciate your trust Thomas, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

IA
gravatar
Iris A.
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Great customer service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2019 03:18 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Iris. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RA
gravatar
Ruth A.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You have great service there
I would like to comment on the fact that Mr Tolson he's always polite being a older woman he tries to make me understand what's going on with my car and how to best solve the problem I appreciate that great service I'm grateful he's in that position
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2019 03:18 PM

Thank you for your wonderful 5 star rating Ms. Ruth, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

TM
gravatar
Thaddeus M.
Odenton, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thaddeus McRae
Service Tech Sean was very professional, and solved my concerns.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2019 03:07 PM

We appreciate your trust Thaddeus, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AC
gravatar
Annette C.
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Each time that I’ve had my car service at Pohanka Hyundai I experience great service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/19/2019 03:07 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

Verified Customer
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendliness of Staff
The staff at Pohanka Hyundai are courtesy and provided assistance to me with all my car maintenance needs. Mechanic was very efficient in getting my car serviced and the service advisor kept in constant communication in regards to the status.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/14/2019 03:26 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

DT
gravatar
Doris T.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hearding noice from the right tire
People are very friendly.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/14/2019 03:26 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

FS
gravatar
Fitzroy S.
Bryantown, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service staff
great people
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:54 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

ML
gravatar
Myra L.
Bowie, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sonata Owner
Service is efficient, courteous, and personal. Atmosphere is great and bathrooms are clean.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:54 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

MF
gravatar
Markisha F.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
I came in for an oil change on August 6,2019 I had a great experience,i was in and out.Very fast service and friendly staff,i will return.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:53 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

GP
gravatar
George P.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Sean Tolton is a great service advisor. Took care of all my needs
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:51 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KP
gravatar
Karen P.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Outstanding
Pohanka Hyundai is the place to go for your service needs. See Will. He will take care of your needs
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:42 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

AR
gravatar
Anthony R.
Glenarden, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Best Service In Maryland...Hands DOWN!!!
You Don't NEED An Appointment For Oil Changes & Other Minor Services! The Wait Time Is NOT That Long! The Service Advisors Are Awesome With Communication About Various Options In Fixing Your Vehicle! And MOST Service Cost Are Very Reasonable!!! Just Straight Up THE BEST SERViCE IN MARYLAND!!!! THANK GOD FOR PoHANKA HYUNDAi

Anthony E Redmond SR
443-802-6803
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:42 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

PM
gravatar
Polly M.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pohanka
Excellent Service /Sean & Will are my go to guys but everyone is so willing to help , so if they not there I’ll still get excellent service
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:41 PM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

DT
gravatar
Dalphnie T.
Aberdeen, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dalphnie
Shawn was a great help
Not Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:41 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

RW
gravatar
Roberta W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence All Around
Unfortunately, this I'd visited the branch about two weeks prior for a similar reason, but a different tire. As always, I was greeted by Sean who is pleasant, professional, and very knowledgable. My issue was resolved with ease.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:40 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

WS
gravatar
William S.
Fort Washington, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Five Star Service
I have dealt with two service advisors at Pohanka, John Gardner and Sean Tolton. They both are the utmost professionals and are very attentive to their customers. I have a Hyundai dealership 12 miles from my residence, but I travel an additional 15 miles due to the service Pohanka Hyundai provides. You can never beat good service.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/13/2019 02:40 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.