ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

PS

Paul S.

Suitland, MD

2012 Hyundai Sonata

09/25/2018

Service Type: Repair

Verified Customer

Category: Service

Required maintenance

Great location

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 03:15 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Temple Hills, MD

2011 Hyundai Genesis

09/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Outstanding

The Customer service is always great and the waiting area is always clean and nice

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:50 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

09/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean was Great

Sean was outstanding. Thanks Sean!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:49 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Springfield, VA

2015 Hyundai Sonata

09/23/2018

Service Type: Repair

Verified Customer

Category: Service

Service Associate

Friendly and professional. Ensured that I was informed of service done to my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:44 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Suitland, MD

2006 Hyundai Accent

09/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service at Pohanka Hyundai Dept.

Excellent service received, per usual.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 12:24 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TT

Thaddeus T.

Greenbelt, MD

2014 Hyundai Equus

09/23/2018

Service Type: Repair

Verified Customer

Category: Service

Great customer service representative

Sean Tolton, the Equus Service Representative is a great person to work with on service requests. He is attentive to details and prompt to reply to questions on service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:20 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Oxon Hill, MD

2013 Hyundai Elantra

ReScore Review™

09/22/2018

Verified Customer

Category: Service

Good customer service as far as service rep. The acutual mech is a different story.

Mis doagnosing a problem. Which is not my service rep fault. Itis who put the car on the computer. This is money wasted. Should be getting free oil changes.

Recommended

Employees worked with

Verified Customer

Oxon Hill, MD

2013 Hyundai Elantra

ReScore Review™

09/22/2018

Verified Customer

Category: Service

Good customer service as far as service rep. The acutual mech is a different story.

Mis doagnosing a problem. Which is not my service rep fault. Itis who put the car on the computer. This is money wasted. Should be getting free oil changes.

Recommended

Original Review

09/21/2018

Service Type: Maintenance

Category: Service

Customer service was excellent.

Customer service was excellent.

Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/22/2018 08:34 AM

Thank you for your review.Please accept our sincere apologies for the inconvenience you may have experienced in respect to diagnosis of your vehicle.We deeply value your relationship with and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with me.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

BJ

Beverly J.

Temple Hills, MD

2016 Hyundai Accent

09/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Speedy and quality service

I would buy another Hyundai

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/21/2018 08:32 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CB

Christopher B.

Alexandria, VA

2013 Hyundai Elantra Gt

09/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Fantastic work as always

Can't say enough great things about Pohanka Hyundai. Always incredible customer service and I can always trust the work they perform.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/21/2018 08:30 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LW

Lashaunt W.

Washington, DC

2015 Hyundai Sonata

09/17/2018

Service Type: Repair

Verified Customer

Category: Service

Service Department

The customer service received, doing my routine maintenance service . Sean always makes sure I understand the services needed doing each visit.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/18/2018 02:32 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

ML

Michael L.

Cheltenham, MD

2013 Hyundai Sonata

09/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

GREAT CUSTOMER SERVICE & MAINTENANCE

SEAN WAS OUTSTANDING

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/17/2018 08:05 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TS

Tina S.

Upper Marlboro, MD

2015 Hyundai Genesis

09/12/2018

Service Type: Repair

Verified Customer

Category: Service

Hyundai Service

Sean was my Service Advisor and he is excellent. He keep me updated on my car and answered all of my questions. I always call him to check his schedule so he's there when I bring my car in for service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/14/2018 03:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Capitol Heights, MD

2013 Hyundai Elantra

09/12/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent

Friendly environment.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/14/2018 03:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RW

Robert W.

Fairmount Heights, MD

2017 Hyundai Sonata

09/12/2018

Service Type: Maintenance

Verified Customer

Category: Service

Outstanding Customer Service

I came in because my brakes we’re down close to the metal and Sean Tolton assisted me and made me feel like family. He greeted me as I came out of my vehicle and I explained to him the problem and he took care of me on the spot, ashored me that he would get my vehicle in checked out and serviced. He did that with a big smile and that is something that I really appreciated. I love coming to this Pohanka Hyundai Service Department because of the friendly faces and a wonderful way that I am treated while I am there with free ice cream free coffee a huge TV, and great personalities.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/14/2018 02:59 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SW

Steven W.

Leonardtown, MD

2018 Hyundai Elantra

09/12/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service and staff are wonderful!

I bought my new 2018 Elantra from Pohanka. Not only is the first service complementary, but it was done in about an hour. No appointments taken (tho that would be nice). The service and other staff are kind and courteous. I needed some accessories that they did not have in stock, so my service advisor asked if he could text me when they arrive. I agreed to this, and just a few days later I received a text that they had arrived. Very professional and I will be back!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/14/2018 01:11 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

WT

William T.

Gambrills, MD

2017 Hyundai Elantra

09/11/2018

Service Type: Repair

Verified Customer

Category: Service

Routine 22,500 mile service

Courteous, swift, efficient, done in exactly the promised time. Well done!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/14/2018 09:48 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bowie, MD

2013 Hyundai Sonata

09/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Outstanding Customer Service

Sean is great!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2018 07:30 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MW

Margaret W.

Washington, DC

2007 Hyundai Sonata

09/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Came in b/c driver side back window was in down position. Was able to get repaired and on my way in short time frame.

Was able to get repaired and on my way in short time frame.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2018 07:29 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

2016 Hyundai Sonata Hyb

09/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service!

Great service and customer service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/12/2018 12:00 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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