ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

LA

Lisa A.

Washington, DC

2018 Hyundai Sonata

09/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Tim Williams the manger of the dealership is awesome. He always follow ups and ensures that the workers are providing top quality service. My service provider Sean was great!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/11/2018 07:34 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DS

Davone S.

Clinton, MD

2017 Hyundai Sonata

09/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Excellent customer service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/11/2018 07:33 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SJ

Sharonel J.

Bowie, MD

2012 Hyundai Genesis

09/07/2018

Service Type: Repair

Verified Customer

Category: Service

Customer services from the services and parts department was outstanding courtesy, friendly and attentive.

I went to Hyundai of Bowie to purchase a new set of tire locks for my car, and the services rep there told me I needed to get my tires rotated first before they could do that. Then he said I needed to make an appointment to get it done. Something just didn't sound right I needed to get work done just to buy tire locks (hummm) Then I called Pohanka Hyundai the parts dept. told me they had tire locks for my car in stock and come on in and get the locks put on. Once there service dept. greeted me with a hello and smile and proceeded to take care of my services. Great Job! Teamwork!
Thank You Pohanka Hyundai for outstanding customer service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/11/2018 07:32 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JW

Jerome W.

Bowie, MD

2011 Hyundai Sonata

09/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

The whole experience with the staff from entrance to exit is delightful.

The Service Advisors are highly knowledgeable and their recommendations are professionally based upon their years of experience with that model car. You know they can be trusted to honor their word on the estimated cost and time of repair. The customer friendly waiting environment only serves to enhance the overall experience.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/06/2018 02:44 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AM

Arminta M.

Fort Washington, MD

2015 Hyundai Sonata

09/05/2018

Service Type: Repair

Verified Customer

Category: Service

Great Servcie

It's always a pleasure having my car serviced at Pohanka Hyundai. My service rep Sean is always professional and keeps me updated on what's going on with my car while it's there. I'm never there too long and will continue to have my service done here. Thank you!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/06/2018 02:43 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Fort Washington, MD

2015 Hyundai Sonata

09/04/2018

Service Type: Repair

Verified Customer

Category: Service

mrs

The company does what is necessary to accommodate your need for repairing your car

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/06/2018 02:42 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RW

Robin W.

Arlington, VA

2016 Hyundai Tucson

09/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean in service department is a joy to work with

When I called the young lady didn’t relay the message correctly, so she put me on hold and that’s when Sean picked up and greeted me like he knew me. I came right in he was helping another customer but when he finished he remembered me and the phone conversation and jumped right to helping me with my issue.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/04/2018 09:01 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Washington, DC

2018 Hyundai Sonata

09/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Happy Customer

Great Services!!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/04/2018 09:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

PM

Paulene M.

Washington, DC

2015 Hyundai Sonata

08/31/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Customer Service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/04/2018 08:58 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AC

Amanda C.

Washington, DC

2016 Hyundai Tucson

08/28/2018

Service Type: Repair

Verified Customer

Category: Service

Quick Service

Quick service, nice place to sit and wait while your car is being serviced.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/29/2018 03:07 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Jacksonville, FL

2018 Hyundai Sonata

08/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

My review

My service writer Sean sent me text link with access for questions while my car was in service. And I was notified exactly when my car was ready. Which save me time wondering if it was ready. I continued my day off.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2018 07:00 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CJ

Christopher J.

Beltsville, MD

2016 Hyundai Elantra

08/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

I Always Come Back

I believe his name is Sean. Honestly he is one of the main reasons why I get my car serviced at this location. He is polite and knowledgeable about the services that are needed. He also keeps you informed of everything during your service.I came in for an oil change and i ended up spending more than I expected but that was due to a needed service for my car. Great place. Great environment. Great Employees. Great Job guys!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/24/2018 03:02 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

08/22/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean was outstanding yet again

Thank you Sean

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/23/2018 08:43 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Fort Washington, MD

2015 Hyundai Sonata

08/21/2018

Service Type: Repair

Verified Customer

Category: Service

Great service

Employees are very courteous and knowledgeable.service was great

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/23/2018 08:43 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DH

David H.

Washington, DC

2007 Hyundai Tiburon

08/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Proud owner of a 2007 Hyundai Tibrun

The customer service is the best. Sean is very professional and treats his customer with respect. He is the reason why I would by another Hyundai. I wish I could be another one.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/23/2018 08:39 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TB

Traun B.

Bowie, MD

2012 Hyundai Sonata

08/15/2018

Service Type: Repair

Verified Customer

Category: Service

Great Advisor

Hi I just want to complement the two advisor's I recently worked with. I had my husband's car serviced on the 8/13 and I cannot remember his name but he was extremely friendly, helpful, gave updates as necessary and took the time to go over cost and give insight on things that needed to be done now vs later. I also want to complement an advisor that I worked with previously, Dmitri. He is always friendly, helps to look for deals and works to get the service right. Your staff that man the cashier area are also very pleasant every time. Thanks again!

LeAnn Brodhead

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/16/2018 07:20 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

PF

Philip F.

Washington, DC

2017 Hyundai Santa Fe S

08/14/2018

Service Type: Maintenance

Verified Customer

Category: Service

Satisfied Customer

Sean my service rep. has been outstanding, very informative in reference to required service needed Work completeld as promised

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/16/2018 07:16 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DH

Dorothy H.

Capitol Heights, MD

2018 Hyundai Elantra

08/14/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Great service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/16/2018 07:16 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BR

Brittain R.

Greater Landover, MD

2017 Hyundai Sonata

08/14/2018

Service Type: Maintenance

Verified Customer

Category: Service

Worse oil change ever

One tech on a Friday at 6 am is horrible. I waited an hour and half for an oil change.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/17/2018 06:44 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KP

Kenneth P.

Washington, DC

2011 Hyundai Sonata

08/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

great service

Sean Tolton always makes my service great..
He explains what needs to be done and why..

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 02:44 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Displaying Review 821 - 840 of 1339 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.