ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

10/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean was great

Sean is great. Consistent at what he do and treats customer. ??????

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/26/2018 02:53 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LJ

Lisa J.

Washington, DC

2012 Hyundai Elantra

10/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Got serviced quickly

Whenever I come to service, I bring work with me because I could be there for a while depending on the customers ahead of me. I did get some work done but I was out earlier than the estimate. My service advisor always gives me accurate information and my price was fine for the service I received. Even when I have a big service, I have confidence it will be done right with the right price.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/24/2018 01:19 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LJ

Lisa J.

Washington, DC

2012 Hyundai Elantra

10/20/2018

Service Type: Repair

Verified Customer

Category: Service

The best Hyundai dealership service ever!

I love my Hyundai dealership and my advisor Sean. I came in because of my airbag light, told them what I though, and my advisor didn't ignore what I was saying because I am a woman. They know I do my research and bring viable information to them. What I thought was wrong actually was and the part was ordered for it. They are always courteous and take care of me as a customer with a smile and professionalism. They only way I will buy another is if he will continue to be my advisor. He keeps me on the road!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2018 06:31 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CF

Clyde F.

Clinton, MD

2015 Hyundai Genesis

10/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

This is not my first time here, the customer service has always been very good.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/24/2018 01:20 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JT

Jonathan T.

Suitland, MD

2015 Hyundai Sonata

10/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Appreciate always being promptly greeted by name and the professionalism the service reps display. Knowledge of vehicles is unsurpassed and always willing to provide insight to any service issues that come up. Will continue bringing my vehicle to Pohanka for all my service needs.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2018 06:29 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

VS

Valerie S.

Washington, DC

2016 Hyundai Elantra

10/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

Great customer service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2018 06:24 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SH

Steven H.

Lusby, MD

2017 Hyundai Elantra

10/18/2018

Service Type: Repair

Verified Customer

Category: Service

They keep you informed on the status of your vehicle.

Thanks Sean and the team @ pohanka Hyundai.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2018 06:24 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CH

Cynita H.

Washington, DC

2018 Hyundai Elantra

10/18/2018

Service Type: Repair

Verified Customer

Category: Service

Service Advisor

My service advisor Sean Talton great guy keeps me up to date on my Vehicles even if I have a problem and can’t make it in right then I call him and he talk me through it until I can make it to him.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2018 06:24 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RW

Renee W.

Upper Marlboro, MD

2016 Hyundai Azera

10/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Sean was Great. He advise me on what my card need it. He explained everything to me. He kept me updated on the time limit and what was being done. He was very professional and things went well.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/17/2018 03:09 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KP

Karen P.

Fort Washington, MD

2015 Hyundai Sonata

10/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Superb Customer Service

The title says it all. I am always treated like family and not just an ordinary customer. Service it done in a timely manner. Sean Tolton has a great personality and infectious smile. Always a pleasure to have him as my service maintenance advisor. He always aims to please!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/17/2018 03:08 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Suitland, MD

2013 Hyundai Genesis

10/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Sean is the best service manager I've dealt with in years. Will definitely recommend.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/17/2018 03:08 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TS

Tina S.

Upper Marlboro, MD

2015 Hyundai Genesis

10/12/2018

Service Type: Maintenance

Verified Customer

Category: Service

Hyundai Service

Sean is the best Service Advisor. I came in because of a slow leak in a tire. The tire was damaged so I needed a new tire. Sean ordered my tire on a Friday and it came in on Monday. Sean give me a timeframe when my car would be ready and he was on point.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 02:58 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MH

Monica H.

Clinton, MD

2015 Hyundai Sonata

10/12/2018

Service Type: Repair

Verified Customer

Category: Service

Awesome Experience

Sean, my service advisor was the best. He listened intently to my repair issue and offered the best decision on what should be done. He was just about accurate with the service time and kept me informed of the repairs ad they were being done. Great guy, with excellent customer service skills. Wondering if he can be my personal service advisor each time I visit. #soserious

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 02:58 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JW

Jerome W.

Bowie, MD

2011 Hyundai Sonata

10/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

QUALITY SERVICE BY QUALITY SERVICE ADVISORS

Pohanka has taken the area by total surprise with the quality of service provided through its 7 day a week service operation. You can trust the advice from friendly Service Advisors, like Sean Tolton, on the priority of services often required. You do not have to worry about up-selling here through the advisory staff. Sean is highly sensitive to safety and to maintenance service requirements for your vehicle. Sean's recommendations fully address the immediate needs as well as advice for future potential services that may be needed. This allows the customer to financially prepare for upcoming maintenance costs. His estimates on repair time and costs were precisely as predicted. This is especially comforting when you have other time restraints; i.e., you can plan the rest of your day. Overall, Sean Tolton reflects the great team of cordial, friendly, customer oriented service advisors assembled by Pohanka Hyundai at this location.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 02:58 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

10/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean Make it Great

Sean ?? Again

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 02:58 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

WC

William C.

Upper Marlboro, MD

2014 Hyundai Equus

10/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Disappointed in Hyundai

I have taken my car in for the same problem since July. I have gone between 2 different locations because the first place did not fix the problem but after taking to second location and agsinnbeing out of a vehicle for days the problem is still not fixed. I have always valued my Hyundai vehicle and service location but after I traded my Genesis for an Equus I have had nothing but problems. My car has had more problems in 6 months than I’ve ever had with any car in 5 years. EVERY TIME My car gets fixed the same issue appears again within 24 hours and I have to turn car back in again/ get a rental car because they NEVER have loaners ( it was a big sales pitch when purchasing the vehicle that when you own an Equus they will pick up your vehicle for service and leave you with another Equus if available - if not it will be another vehicle equivalent to the Equus)
I have never received a loaner and ALWAYS have to rent a vehicle out of pocket. In 1 situation the warranty covered a rental for the first day but other than that I’ve paid OUT OF POCKET.
Unfortunately based on the bad experience and problems with this vehicle my plan of purchasing a G90 next year is no longer going to happen . I am done with dealing with both the vehicle and the dealerships/ service and it is very disappointing because I absolutely loved my Genesis and could never see myself in anything other than a Hyundai. THAT HAS NOW CHANGED.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 03:00 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

BM

Bernice M.

District Heights, MD

2015 Hyundai Tucson

10/02/2018

Service Type: Repair

Verified Customer

Category: Service

Ms

Great Service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/04/2018 02:55 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KS

Karl S.

Forest Heights, MD

2016 Hyundai Sonata Hyb

10/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

We always see Sean, if possible, and have every issue attended to or any question answered quickly, efficiently and with a smile.

even if we have to wait, there is a pleasant atmosphere and friendly people abound

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/02/2018 02:56 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

TL

Tyrone L.

Myrtle Beach, SC

2017 Hyundai Santa Fe S

10/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

The experience I had at Pohanka Hyundai was awesome.The Service Rep I had was true Customer Service Rep. His name is Sean. Sean took a not so pleasant situation for me and made it into a walk in the park. Sean is truly about his JOB! Sean is an Asset to your Organization, Again, many Thanks to Sean!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/02/2018 02:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Capitol Heights, MD

2015 Hyundai Equus

10/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Quality Service

Quality service from knowledgeable staff.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/02/2018 02:54 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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