ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

RW

Rasheda W.

Fort Washington, MD

2017 Hyundai Elantra

07/03/2018

Service Type: Repair

Verified Customer

Category: Service

Great customer service

Sean Tolton was attentative and responsive. I’ve been going to him for years.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/05/2018 01:11 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AI

Abiodun I.

Upper Marlboro, MD

2013 Hyundai Sonata

07/03/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent price and service always.

Affordable price, excellent customer service and excellent car service always.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2018 02:53 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RD

Richard D.

Washington, DC

2015 Hyundai Equus

07/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

Quick Professional and almost painless

We appointed and knowledgeable staff provided quick clear assessment of problem with front end. Work completed in timely manner, but not without cost of a new $300 tire. I'm aware of the limits of the warrantee.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/03/2018 02:52 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

KJ

Kevin J.

Upper Marlboro, MD

2017 Hyundai Accent

06/29/2018

Service Type: Maintenance

Verified Customer

Category: Service

very friendly

please tell the manger how well sean tolson treated me very helpful and friendly

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/29/2018 06:53 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KM

Kristi M.

Washington, DC

2010 Hyundai Santa Fe

06/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service Visit

Sean in service is awesome!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/28/2018 11:57 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Alexandria, VA

2008 Hyundai Veracruz

06/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Friendly, explaining what needs to be done and what can wait.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/28/2018 11:58 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Greater Landover, MD

2013 Hyundai Elantra

06/25/2018

Service Type: Repair

Verified Customer

Category: Service

Service Dept

I always receive an excellent customer service from Sean, in the service center. He always wear a smile and keeps you updated with the service of your vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/25/2018 03:03 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TS

Toya S.

Mount Rainier, MD

2017 Hyundai Ioniq Hybr

06/22/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great customer service

Service team did a great job servicing my vehicle. Will definitely be back in 5 months/5000 miles.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/22/2018 02:31 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CC

Clarence C.

Suitland, MD

2006 Hyundai Accent

06/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service representative

The service representative with which I usually deal, Sean, is an excellent representative of Pohanka Hyundai. In addition to being very personable, he is outstanding in the following regards: (1) his communication skills, with respect to the specific nature of my vehicles' repair needs , and why; (2) the accuracy of his estimates as to the probable amount of time the repairs will take; and, (3) he has consistently made me aware of discounts for which I am eligible but unaware.

Clarence C.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2018 02:26 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LR

Leslie R.

Clinton, MD

2016 Hyundai Sonata

06/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

My service person Sean

My service was done quicky

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2018 02:24 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

NL

Nicole L.

Bowie, MD

2014 Hyundai Accent

06/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Amazing Service and great work!

I had been told nothing was wrong with my car for months using another mechanic. But my car was making very strange noises so I brought it into the service shop and I couldn’t be more happier with the results. I will never take my car anywhere else. My service tech Sean was extremely helpful and gave me great advice on how to better maintain my vehicle and upon taking his advice I already see a difference! I thank you so much!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/20/2018 06:37 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DH

Denise H.

Oxon Hill, MD

2008 Hyundai Elantra

06/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean

My Service Representative is Sean. He is always polite, professional and knows the business. Whenever I come for service I always look for Sean because I know he will take good care of me and my car. Customer service is very important and Sean gives his best every time I come by. When Sean is not there I am disappointed but I still trust I will only receive the best at this particular location.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/19/2018 01:57 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LW

Lashaunt W.

Washington, DC

2015 Hyundai Sonata

06/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Wooden

The customer service department is Awesome.. Shawn one of the service representative is extremely patient; has great customer service. I love the fact that he explained in detail what services is needed. Shawn gives the time frame it will take for the services to be complete. Shawn gives the price of the services before the work is done. I will not take my vehicle to any other service department for the customer service is Grea!!!!
Sincerely yours
L. Wooden.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/19/2018 07:35 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

Verified Customer

Washington, DC

2015 Hyundai Genesis

06/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

The atmosphere is very nice and the service I receive from Sean (My Service Rep) was GREAT. Sean kept me informed as to the progress of my repair and did a follow-up with me several days later to make sure things were working and the progress on a part that needed to be ordered.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/19/2018 07:35 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Fort Washington, MD

2013 Hyundai Genesis

06/14/2018

Service Type: Maintenance

Verified Customer

Category: Service

Okay

They're good and efficient

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/15/2018 09:34 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RE

Robert E.

2012 Hyundai Sonata

06/14/2018

Service Type: Repair

Verified Customer

Category: Service

Nice friendly staff

Great service staff, however the pricing for a needed repair was too high. So I am having the steering rubber bushing repaired elsewhere

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/15/2018 09:33 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

YG

Yvette G.

Greenbelt, MD

2014 Hyundai Santa Fe

06/12/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer seervice is excellent

The customer service is very nice and respectful, the location is very convenient. No matter what part of my vehicle i get service for, i never have to come back for them to fix it a second time. I always recommend my family and friends to Hyundai when they are looking to buy there first car.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/13/2018 03:00 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JD

Janet D.

Bowie, MD

2013 Hyundai Genesis Co

06/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Convienced

Early opening

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/12/2018 03:18 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MB

Mia B.

Fort Washington, MD

2013 Hyundai Elantra

06/11/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent Customer Service!

Sean provided a level of customer service that was greatly appreciated. He kept me informed throughout the course of the day as my car was being serviced; which allowed me to be at ease with the cost and work that needed to be done on my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/11/2018 11:54 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Fort Washington, MD

2015 Hyundai Sonata

06/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Every visit the Tech are very polite and informative.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/11/2018 06:43 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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