ST

Sean Tolton

ASM

Pohanka Hyundai

Overall Rating

4.8

(1327 reviews)

70

Reviews of Sean Tolton

VB

Veronica B.

Washington, DC

2006 Hyundai Sonata

06/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

THE CUSTOMER SERVICE AT THE FRONT DESK IF IT WASN'T FOR THE FRONT DESK PEOPLE I WOULD NOT RETURN.

I HAD THE SAME PROBLEM FIXED AS BEFORE, DID NOT UNDERSTAND WHY I KEEP HAVING THE SAME PROBLEM WITH MY AIRBAG LIGHT IF IT WAS FIXED MORE THAN ONCE. CONFUSED

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/11/2018 06:41 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

DM

Dianne M.

Oxon Hill, MD

2015 Hyundai Tucson

06/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

Sean always make his customers feel special

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/11/2018 06:39 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

GW

Gloria W.

Upper Marlboro, MD

2010 Hyundai Accent

06/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

Primarily due to Service Rep, Shawn.

Primarily due to Service Rep, Shawn (believe that's correct spelling of his name).

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/11/2018 06:37 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SR

Stephanie R.

Upper Marlboro, MD

2017 Hyundai Sonata

06/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Customer Service

Sean was the representative that assisted me was very professional and accurate. I asked him questions and all answers were direct and accurate. He has an excellent personality.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2018 12:12 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

HN

Helen N.

Temple Hills, MD

2010 Hyundai Sonata

06/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service at Pohanka.

I have been coming to Pohanka for many years and service has always been excellent.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2018 07:16 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CH

Cynita H.

Washington, DC

2013 Hyundai Elantra

06/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service advisor

When ever I call Sean T. About anything dealing with my vehicle he never hesitate to tell me what’s wrong or if I bring it in for service and something needs attention he will let me know, that’s why I deal with him awsome guy.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2018 07:20 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KM

Karen M.

Capitol Heights, MD

2018 Hyundai Sonata

06/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

customer

My experience this time was handled professional and timely. I was in and out within an hour or so. Prayerfully my next service time will be as smooth as this one.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/06/2018 07:21 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

VS

Vanessa S.

Upper Marlboro, MD

2017 Hyundai Santa Fe

05/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service Experience

The customer service was exceptional and my car drives like new

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:47 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DF

Deshawna F.

Vienna, VA

2013 Hyundai Veloster

05/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Shawn

Each time I come Shawn treats me like a valued customer.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:50 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CD

Charles D.

Capitol Heights, MD

2018 Hyundai Sonata

05/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

Customer service was good.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:47 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LJ

Latrecia J.

Washington, DC

2012 Hyundai Genesis

05/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service

Appreciate good work and the team.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:47 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SS

Sandra S.

District Heights, MD

2017 Hyundai Tucson

05/24/2018

Service Type: Repair

Verified Customer

Category: Service

Exceptional Service

Because if such great staff

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2018 02:16 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2014 Hyundai Sonata

05/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Not that great takes forever for them to service you

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:54 AM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2014 Hyundai Santa Fe S

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

Wonderful service.

Very helpful technicians and great service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2018 02:14 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

RW

Roberta W.

Washington, DC

2014 Hyundai Elantra

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

An Example of Customer Service

I am always pleased with the quality of service I receive when I visit Pohanka Hyundai. Sean and Dimitri are extremely attentive, knowledgeable, and personable. The environment is clean and comfortable, plus they provide snacks and a cell charging station. And I ALWAYS recommend this business to my friends.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2018 02:11 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SR

Sharon R.

Capitol Heights, MD

2017 Hyundai Elantra

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

The Superior Service that I receives from the Customer Service Reps

Sean Tolton - Service Rep. at Pohanka Hyundai on Ritchie Rd. Capitol Heights, Md. has been assisting me for some years now. He is a very respectable and a kind hearted gentleman whom displays great concerns in aiding and displaying his capabilities in assisting me with my customer needs for my automobile. I would not have it no other way when I visit there for Service as of now he is the only one that I look forward to helping me. Not saying that the other gentleman are not good I just appreciate his services towards me, and the reassurance he contributes rendering towards me that I have receive the correct and proper work on my automobile that's being provided which has been up to good and great standards.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2018 02:12 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DL

David L.

MD

2017 Hyundai Sonata

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

The structure in how they get people in and out

I was very pleased with my service. Not only the actual car service was great but the hospitality and convenient atmosphere to be able to wait on your vehicle and still do work because of strong WiFi access and chargers for your mobile devices. It was great!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2018 02:13 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2017 Hyundai Sonata

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

Professional Atmosphere Excellent Customer Service - Sean Tolton

The Service Advisors always make the Customer feel at ease while requesting the Service for your car and during the wait time while your car is being Service. Sean is always so professional and courteous. Very thorough and always checks to make sure all facets of the required maintenance is covered during the visit. Thank you Sean!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:55 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DWAYNE FORRESTER

MB

Manuel B.

Washington, DC

2015 Hyundai Santa Fe S

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

Sean Tolton was the representative who help me he is very professional and knowledgeable of the Hyundai brand the service was fast and the costumer service is he best i definitely will be back 100% for service at this location .

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2018 02:09 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AM

Arminta M.

Fort Washington, MD

2015 Hyundai Sonata

05/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Awesome Service

I’ve gone to Pohanka Hyundai since I purchased my car and Sean has always taken great care of me. He’s always friendly and professional and makes sure that my car is taken care of and that I’m out of there in a timely manner. Thank you!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2018 02:09 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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