Business Solutions
English French Canadian
SureCritic / Hyundai Dealer / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

TJ
gravatar
Thelma J.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Why Place is So Great!!!
The quality of service is excellent. Office is clean, attractive and inviting. Amenities are great (daily newspaper; coffee; availability of snacks if desired).
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/26/2017 04:56 PM

Wow what a wonderful review, Thank you for taking the time to tell us about your experience. I’m so pleased you enjoyed our services. It was a pleasure working with you, so whenever you need you us in the future, just give Sean and your service team a call!

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DJ
gravatar
Dorothy J.
Uppr Marlboro, MD
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Usually good service
The parts took to long to arrive but the Service team did their job.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/22/2017 02:52 PM

Thank you for your review. We truly appreciate the opportunity to serve you. I apologize for the parts delay. Sean and the team look forward to seeing you again soon


Ralph Dykes
Service Manager
Pohanka Hyundaion.
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
BB
gravatar
Bryan B.
Laurel, MD
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Suspension repair
The turnaround time was great. The customer service was awesome.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/20/2017 12:11 PM

Thank you for your review. Sean and the team will see you and the Equus next service visit.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
Verified Customer
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service
I will tell my friends to go to Pohanka for all their car needs.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/18/2017 01:19 PM

Thank you for your review. Sean and the team have enjoyed taking care of your service needs. Enjoy Florida and remember when your in town visit your family here at Pohanka.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
GC
gravatar
Gladys C.
Suitland, MD
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change 75,000 miledy
The staff is always helpful and pleasant.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/18/2017 01:13 PM

Thank you for your review. Sean and the team  truly appreciate the opportunity to serve all your maint needs. We look forward to seeing you next service visit.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
PF
gravatar
Philip F.
Washington, DC
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Retired
Service visit was due to a manufactures recall. Service rep advised of addition manufactures recall, both recalls were performed. A first time oil change was also done. I was given a hour and a half window to complete all three services. Very please with the timley completions. Sean the service rep I commended for his professionalism
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/18/2017 09:19 AM

It was our sincere pleasure to provide our service for you recently.  We glad to hear that the service we provided for you met your expectations. We look forward to seeing you againg soon.  




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
SB
gravatar
STACEY B.
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank Yoy
You all did an excellent job!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/12/2017 04:14 PM

Thank you for your 5 star review. Sean and  the team look forward to seeing you and your 2016 Elantra again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
TT
gravatar
Tamela T.
Fort Washington, MD
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service...time and time again!!
Will definitely return and refer friends and family!!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/08/2017 07:01 PM

Thank you for your wonderful review. We truly appreciate the opportunity to serve you. We look forward to seeing you next service visit.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Washington, DC
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
BAD SERVICE
I came to the dealership to have my brakes looked at because I was hearing a grinding noise when slowing down. After waiting for 2 hours I was told that my front brakes were a 4 and I still had time on them, but would have to replace them in the near future. And I was told that my rear brakes were at a 6. I informed Mr. Seal Tolton that I was going out of town to NC and he informed me that I would be safe to drive. The next day I had my brakes looked at and repaired by another mechanic. He was able to look at it without taking the tire off and showed me the difference from the front and the back and not only did I need front and rear brakes, I needed rear rotors. There was no pad left to my rear brakes. After hearing this I was a little upset because that mean I would've been on the road with my three children and anything could've happened. After this how can I trust coming here to have services done in the future if the staff our willing to japradise people lives.
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/05/2017 06:14 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation




Ralph Dykes
Service Manager
Pohanka Hyundai
Employees worked with
ST
Sean Tolton
ASM
LW
gravatar
Levander W.
Capitol Heights, MD
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I like them
Yes
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/03/2017 05:59 PM

Thank you for your review. We truly appreciate your kind words. We look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CA
gravatar
Camille A.
Towson, MD
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
This place wouldn't be my first choice
When I dropped my car off overnight, the secretary was very rude. All I wanted to know if my car was safe. And she made it known I was getting on her nerves. Also they claimed they washed my car. But when I got it, it was filthy. What exactly did I pay for?
Not Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 09/02/2017 09:39 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.




Ralph Dykes
Service Manager
Pohanka Hyundai
Employees worked with
ST
Sean Tolton
ASM
NR
gravatar
NICOLE R.
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
Timely manner
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/29/2017 04:45 PM

Thank you for your review. It was a pleasure working with you, so if you ever need us in the future, just give us a call!




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
KS
gravatar
Kirby S.
Upper Marlboro, MD
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kirby Scott
I have been getting my vehicle serviced at Pohanka Hyundai since 2012 and always receive quality friendly customer service.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/29/2017 04:11 PM

Thank you for the 5 start review. I’m so pleased you enjoyed our services. It was a pleasure working with you, so if you ever need us in the future, just give us a call!

 look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Suitland, MD
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
My Service Tech Sean was great explained everything needed for my car, checked for all recalls, and listened to my concerns. The Mechanic that worked on my car, is one that has worked on my car for all service repairs, and I have not had any complaints. I'm satisfied with my service and have been satisfied with my service thus far.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/25/2017 06:48 AM


Thank you for your review. Sean and the team truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Camp Springs, MD
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceeds Expectation
I purchased my car through another dealer, not Hyundai, and had no clue that it was still covered under the warranty. What I thought was going to be a $1400 job became $0. The customer service was impeccable and the staff was super nice. I was always kept informed about the status of my vehicle. Thanks again!!!!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/23/2017 01:14 PM

We thank you for taking time to review our team. Sean and the staff truly appreciate the opportunity to serve you, and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
Everyone was efficient an courteous. The representative went above and beyond my needs. they let me know what was needed now and for my next visit. Excellent service
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/23/2017 12:04 PM

Thank you for your review. Sean and the service staff look forward to seeing you again soon.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Carlsbad, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt Service
Service promptness has been continually improving at Pohanka- nice job!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/23/2017 11:51 AM

Sean and the team thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
TD
gravatar
Tara D.
Brandywine, MD
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They treat you fairly and with respect
They are the greatest
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/23/2017 11:49 AM

We are extremely happy to hear this! Thank you so much for taking the time to review your experience with us! We will continue this level of customer service with you every visit!



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Forestville, MD
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The best service technician
Always available and looking out for the customer
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/17/2017 06:14 AM

Thank you for taking the time to tell us about your experience. I’m so pleased you enjoyed our services. It was a pleasure working with you, so if you ever need us in the future, just give us a call!



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DF
DWAYNE FORRESTER
AK
gravatar
Anthony K.
Suitland, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, was in and out.
They explained what I needed done on my next routine service.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/15/2017 02:39 PM

It was our sincere pleasure to provide our service for you recently. We are glad to hear that the service we provided for you met your expectations and that you would consider us again for future needs.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.