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ST

Sean Tolton

ASM
Pohanka Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1327 reviews)
70

Reviews of Sean Tolton

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Andrea D.
Washington, DC
2014 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied
Efficient
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/12/2017 11:10 AM

Thank you for your review. It was a pleasure working with you, so if you ever need us in the future, just give us a call!


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
RG
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Raymond G.
Temple Hills, MD
2017 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Incomplete minor service
I don't like that the minor service was not completed without a second visit.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/12/2017 10:41 AM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.
Employees worked with
ST
Sean Tolton
ASM
CW
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Crystal W.
Bowie, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I like the Location and the Service
Yes
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/08/2017 06:45 AM

Thank you for your review. Sean and the service staff look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Fort Washington, MD
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly people.
nice place of business.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/04/2017 03:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Sean and the team look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
SW
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Sharie W.
Clinton, MD
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Managers
Service team and support team are top notched.. Thank you!! Great working with Sean T!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/04/2017 03:57 PM

Thank you for your kind  review. Sean and our team work hard to make sure every client receives personal attention, quick responses and, of course, the best possible sevice! 



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
KB
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Kevina B.
Hyattsville, MD
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service
Great job as usual.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/04/2017 03:52 PM

Thank you for taking the time to tell us about your experience.  I am very happy to hear that Sean and the service staff met your needs see you next service visit.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Capitol Heights, MD
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
My service agent was polite and professional and everything was completed in a timely manner, however they forgot to wash my vehicle as stated. ;0(
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 08/01/2017 03:46 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
WB
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WAVALENE B.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
The service representatives are very good. I will always bring my car back for maintenance. It is worked on in a very professional and timely manner. Thanks for also making me feel like I am a VIP client all the time.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/27/2017 01:25 PM

I’m so pleased you enjoyed our services. Sean stated your ABSOLUTELY VIP! look forward to seeing you at your next appointment. 




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
KT
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Kim T.
District Heights, MD
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
fast service; honest and reliable representative
Positive review
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/25/2017 04:35 PM

Thank you for your review. Our team looks forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
CH
COLIN HENRY
Verified Customer
Forestville, MD
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They go above and beyond to service customer.
Absolutely
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/25/2017 04:17 PM

Thank you for your review. It was a pleasure working with you, look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Upper Marlboro, MD
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Place!! Will Return
The staff is always polite and knowledgeable. I have a pleasant experience each time I come to this dealership.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/25/2017 04:15 PM

Thanks, I’m so pleased you enjoyed our services. Sean and our team work hard to make sure every client receives the best possible sevice!



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
Verified Customer
Travis Afb, CA
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Best customer service
I will recommend this dealer for their service
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/20/2017 05:37 PM

Thank you for your review. look forward to seeing you next visit



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
DW
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Donda W.
Waldorf, MD
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice People.
They are a nice group of people that care about my Hyundai.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/20/2017 05:30 PM

Thank you for your review. Sean is not the only one who enjoys Americas Team. See you next service



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
ME
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Musye E.
Washington, DC
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees like Sean Tolton make the place great
SEAN TOLTON IS AWESOME
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/20/2017 05:00 PM

Wow what a wonderful review, we truly appreciate your business and trust in us. I’m so pleased you enjoyed our services. Sean works hard to make sure every client receives personal attention, quick responses and, of course, the best possible sevice! Thanks for taking the time to acknowledge him.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
LS
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Louis S.
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Expensive for work done
For the repair that was done the cost was ridiculous. No new parts, just put linkage together on wiper.
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/20/2017 04:54 PM

 Thank you for leaving your feedback. I genuinely value the opportunity to hear where I can improve our service. I will look into your concern.




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
SB
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SAUNDRA B.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Yes
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/20/2017 04:50 PM

We truly appreciate your business and trust in us. I am very happy to hear that  Sean and the service staff met your needs and expectations. 




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
AL
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Adric L.
Fort Washington, MD
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Service!
I needed to get ny car battery replaced. I called the road side assistance and they sent a tow truck to pick up my car and took it to the dealership. They fixed the problem all in the same day and I actually had partial warranty on it. I was very pleased!
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/20/2017 04:23 PM

Thanks,  It was a pleasure working with you, so if you ever need us in the future, just give us a call!



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
AP
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Anthony P.
Clinton, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Sean made my experience wonderful and I will be back for future service
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/20/2017 04:24 PM

Thank you for your review. Sean and I look forward to seeing you again soon.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
TJ
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Thelma J.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service is great; cleanliness of facility; overall a great place to do business with.
I am really appreciative of the service rendered by Pohanka Hyundai during my visits to the facility,
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/20/2017 04:10 PM

Sean & I thank you for your review. We appreciate the trust you place in us for your service. We look forward to seeing you at your next appointment.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
HL
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Henry L.
Washington, DC
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean friendly service
Yes very friendly everyone has great altu
Recommended
RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/15/2017 09:27 AM

Thanks, I’m so pleased you enjoyed our services. Look forward to seeing you and your Sonata next service visit.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Employees worked with
ST
Sean Tolton
ASM
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