TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1055 reviews)
74

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
verified customerVerified Customer
Category: Service
Great service would recommend
Everything from dropping off my vehicle and getting immediate help to the timely fashion of completing my vehicle I will definitely be bringing my vehicles back for future work
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:29 PM

Anonymous, thank you for the great review! It sounds like your visit in our service department was smooth sailing from start to finish! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JA
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JOHN A.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2021
verified customerVerified Customer
Category: Service
My oil change
Always a good place for service. Friendly staff that are easy to talk to and explain things.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:27 PM

John, thank you for the good review! We're so glad that your oil change went quickly and smoothly! We're also glad that you enjoyed spending some time with our team! We're passionate about cars and love to share what we know and learn from our customers as well! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
20K miles service check
Quick service, received recommendations on tires
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:25 PM

Anonymous, thank you for the great review! We're so glad that your 20k check went well! We stand by our tire "Low Price Guarantee" and can promise that it's the best price you'll find! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SG
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SHANE G.
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
12-31-2020 service
Fast, friendly and thorough.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:22 PM

Shane, thank you for the 5 star review! We're so glad that your New Year's Eve service was fast, friendly and thorough! Those are always our goals! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AJ
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ANNETTE J.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Mike White Ford Service Center is the BEST!
Excellent Customer Service!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/05/2021 02:22 PM

Annette, thank you for the excellent review! We're so glad that you had such a great experience with our service team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JJ
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JEREMY J.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
verified customerVerified Customer
Category: Service
Service team is great
The service team that helped me was great. Very white glove level service. Good job!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2020 08:28 AM

Jeremy, thank you for the great review! We're so glad that you had such a good service experience with our team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

MS
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MATTHEW S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customerVerified Customer
Category: Service
Excellent Customer Service
Friendly and attention to details
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2020 03:09 PM

Matthew, thank you for the excellent review! We're so glad that you had such a friendly and thorough experience with our team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customerVerified Customer
Category: Service
Tyler Saves the Day Again!
Tyler and the Lube team are magical and deserve a very hearty thanks! There's nowhere else I'd go!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2020 03:08 PM

Anonymous, thank you for the 5 star review! We agree - both Tyler and our Lube team are fantastic and we're very proud of them! We'll be sure to pass along your kind words! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DW
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DENISE W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
verified customerVerified Customer
Category: Service
Friendly, expedient, professional
Welcoming atmosphere, friendly staff, work was done quickly, all concerns addressed.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2020 03:06 PM

Denise, thank you for the 5 star review. Welcoming, friendly and fast and three of our most important goals, and we're glad to hear that we were able to meet those for you! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2020
verified customerVerified Customer
Category: Service
Your people
Your people are outstanding. I wish picking up the vehicle after service is completed could happen faster.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 02:50 PM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed our team. We understand your frustration at getting the vehicle back sooner and we will certainly discuss ways to improve at our next team meeting. It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RG
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RONNIE G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
Trụck service
Tyler goes way beyond looking out for my truck service. Helps me keep all my rigs upto date on there preventive maintenance schedules.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 08:14 AM

Ronnie, thank you for the 5 star review! We're so glad that you've had such great experiences with Tyler and that he's taken such good care of your trucks! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RJ
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RONALD J.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
verified customerVerified Customer
Category: Service
Service staff
Personable and prompt.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/17/2020 08:13 AM

Ronald, thank you for the 5 star review! Personable and prompt are two of our biggest goals so we're glad we could give you a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RT
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RICHARD T.
Athol, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/14/2020
verified customerVerified Customer
Category: Service
What good is a warranty??
It was great finally somebody took the time to look up the history of car. And I was right the windshield was replaced which my salesman (Ray) and the woman in charge of service denied it what a bunch of frickin liars!!! To Lazy To Look Up!! The A pillar trim flew off the car during the full BUMPER to BUMPER FORD 12 month warranty went in to get piece replaced. Said the glass was never replaced but yesterday a parts man looked it up and it was right there in the records!! but I still had to pay for half of it even though I payed for full warranty. What good is a warranty when you can't back it up.
I saw the R code mustang in there love it and want it(I can pay cash with no salesman involved) but if you can't cover a warranty for an explorer you probably won't cover a mustang!!!
Not Recommended
Employees worked with

GR
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GABRIEL R.
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2020
verified customerVerified Customer
Category: Service
Very friendly
Tyler Jorgensen was so great, So friendly and listened to my needs for my F150. The job was done in an hour and I was so pleased. I have always been pleased with my service, but I have to say Tayler was exceptional. I hope that management makes sure he knows he did great.

Have not been able to change the member name on account of my F150 from my Husband Gabriel (since he passed away Oct 2018). I am his wife Terry Richter who is filling out this information., and drives the F150.
Ms Terry Richter
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2020 01:39 PM

Terry, thank you for the fantastic review. We have changed the name on your account and that shouldn't be an issue any longer. We are very proud of Tyler but we will also pass along your kind words to both Tyler and his management. It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CJ
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CHRISTINA J.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
verified customerVerified Customer
Category: Service
Perfect Experience
Fast clean friendly
Perfect experience
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/11/2020 03:41 PM

Christina, thank you for the 5 star review! "Perfect Experience" is high praise and we're very glad that our team was able to give you speedy and friendly service! It was our pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TF
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THOMAS F.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/10/2020
verified customerVerified Customer
Category: Service
1 hour 40 min for a scheduled oil change
to long for oil change
Recommended
Employees worked with

RC
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RICHARD C.
ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2020
verified customerVerified Customer
Category: Service
Installs confidence in your vehicle.
My Flex was ready when they said it would be.
If there is one thing that bothers me it is that they don't wash the car or even the windows.
When I was in high school in the 50s and worked at a service station fueling cars I washed their windows. Service is the operative word.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/11/2020 03:36 PM

Richard, thank you for the 5 star review! We're glad that we were able to take care of your Flex in a timely manner. We've found that most of our customers prefer the car wash coupons because they speed up the service process and put the power in our customers' hands to decide if they want their vehicle washed immediately or when it is more convenient for them. We will make sure to pass along your thoughts though! It was our pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Rathdrum, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customerVerified Customer
Category: Service
SUPER FRIENDLY
EVERYONE THAT I MEET IN THE SERVICE DEPARTMENT HAS A GENUINE DESIRE TO BE OF SERVICE.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/11/2020 03:32 PM

Anonymous, thank you for the 5 star review! We're so glad that you had such a positive experience with our team! We'll be sure to pass along your kudos! It was our pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DB
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DEBRA B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
verified customerVerified Customer
Category: Service
Friendly and efficient!
Very organized and efficient.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/09/2020 01:48 PM

Debra, thank you for the 5 star review! Friendly and efficient are always two of our most important goals and we're so glad that we could reach them for you! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SR
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STEVEN R.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
verified customerVerified Customer
Category: Service
Excellent service
I trust Mike White Ford to offer a fair deal and to provide excellent service every time. I have been a customer for over 10 years and would not go anywhere else for my vehicle needs.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/09/2020 01:45 PM

Steven, thank you for the excellent review! 10 years is a very long time and we're so grateful to count you as part of the Mike White Ford family! We really appreciate your continued visits! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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