I've been to many auto repair businesses over the years however Brian's Automotive is now the Only re
pair shop that we go to. All the interactions I've ever had with anyone there has been a positive one. From the mechanics to Rachel in the office and Brian himself. They listen to you, then plan the best course of action and then get the job done right, the first time! I trust them and that's why they are my "Go To" auto repair business.
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My car was due for an oil-change, and I asked if I also needed to do the + $800 recommended repairs a
dealership uncovered whilst doing airbag recall work the previous week. The car didn't, so I was saved a large expense.
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On Dec. 24 My wife and I were on our way to Newton for Christmas when a car accident on the MassPike
a few miles from Newton left us stranded 325 to 330 miles from home. Since we know no mechanics or repair shops in the area, our son reached out to Pleasant Car and Tire, which agreed to take the car for repair/storage until insurance was worked out, a process that took more than two weeks. During this time, Shawn, whom we have not met personally, maintained contact with us and the insurance adjustor. He was always available to answer our questions and took the time to discuss possible repairs and options while awaiting repair estimates. He was always upfront about the extent of damage and expectations. Thank you to Shawn and the entire crew at Pleasant Car and Tire. We would highly recommend them.
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