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Bavarian Auto Haus

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(161 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5Overall Rating 1.5/5
2
Total ReScores
4.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

Established 1988. We specialize in BMW and Mini maintenance and repair. We have factory trained technicians and highly skilled diagnosis. We strive to fix it right the first time, every time. Established 1988. We specialize in BMW and Mini maintenance and repair. We have factory trained technicians and highly skilled diagnosis. We strive to fix it right the first time, every time.

Categories
Auto Maintenance, European Auto Repair, Repair Shop
Contact
(775) 825-6511

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
675 E. Grove St. Reno, NV 89502
Bavarian Auto Haus' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(161 Reviews)

DT
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Dave T.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Car maintenance
They have a great team that does great work !!!!
Manager from Bavarian Auto Haus responded on 09/26/2024 09:33 AM

We appreciate you taking the time to share your experience! It's fantastic to hear that you enjoyed working with our team. We strive for greatness in our work, so it's always nice to know our efforts are hitting the mark. If you ever need assistance again, just remember: we're here and ready to go the distance, possibly while wearing a superhero cape!


LA
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Lea A.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2024
verified customerVerified Customer
10
Best service ever
My experience here was amazing! If Brenda hasn’t gotten a raise already, she really deserves one. Not only herself, but the technicians who worked on my car went above and beyond for me. They really listened to my issues, gave me a plan on based on my needs and worked with my budget and time. They inspected my whole car and provided me with a diagnosis on everything. I can’t recommend them enough, truly truly grateful for this place. This is the first place I will go to for any of my cars needs.
Manager from Bavarian Auto Haus responded on 09/18/2024 09:32 AM

It’s always wonderful to hear about an experience that hits all the right notes! We're glad our team, especially Brenda, could provide such attentive service and a thorough inspection. Sounds like they really rolled up their sleeves to make sure your car is in tip-top shape! Thank you for highlighting their efforts – they’re the backbone of our operation. We appreciate your recommendation and look forward to being your go-to for all things automotive. Here's to many more smooth rides ahead!


GP
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
verified customerVerified Customer
10
First time customer
I received a referral to Bavarian from Christian at A Plus auto and was very pleased with my first time experience at Bavarian I have a VW Tiguan and they did a thorough review of the car and did it in a timely way so that I could wait for the car I live in the Carson Valley and it was well worth the trip I’m looking forward to my next service where they’ll do a brake flush.?
Manager from Bavarian Auto Haus responded on 09/14/2024 09:33 AM

We're glad to hear that your first experience with us was a great one! It sounds like your VW Tiguan got the royal treatment, and we’re always happy to see cars made ready for their adventures in the Carson Valley. A brake flush sounds exciting—we promise to make it just as enjoyable the next time around. Safe travels and smooth driving until then!


GM
Greg M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Auto shop
If you are searching for a honest high integrity auto shop then go to
Bevarian Auto.
Manager from Bavarian Auto Haus responded on 09/12/2024 09:33 AM

We're all about honesty and integrity here at Bavarian Auto Haus, so it's always great to hear that our efforts aren't going unnoticed! We're dedicated to keeping you and your car in top shape without any of the sneaky business. Thanks for pointing others in our direction; we promise to keep living up to your kind words. Your satisfaction drives us—hopefully not literally with the check engine light on!


BJ
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Barbara J.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Mercedes GLA250
So appreciate this company’s repair and maintenance of my vehicle!
Always a great job and personal are outstanding!
Manager from Bavarian Auto Haus responded on 09/12/2024 09:33 AM

We're glad to hear that our repair and maintenance efforts have hit the mark for you! It's our goal to keep your vehicle running smoothly while making the experience as enjoyable as getting a slice of strudel on a Sunday. If our team impressed you, we must be doing something right! Looking forward to continuing to serve you with that same level of dedication. Safe travels on the road!


MH
Michael H.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Excellent Service
Bavarian Haus came highly recommended by Wayne’s Auto. I had nothing but a positive experience with these folks. Kept me posted on what my mini needed!
Manager from Bavarian Auto Haus responded on 09/12/2024 09:33 AM

We're delighted to hear that Wayne's Auto sent you our way! It's fantastic to know that your experience with us was a positive one. Keeping you informed about your Mini is just part of our mission—after all, nobody likes to feel left in the dark, especially when it comes to their vehicle. We appreciate your trust in us and look forward to keeping the good vibes rolling with your Mini!


JP
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Jeong (JP) P.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2024
verified customerVerified Customer
10
Thorough, Knowledgeable and honest
I visited Bavarian Auto Haus for my 2006 BMW 330xi for "no crank and no start symptom with Steering Wheel Lock Engaged." The staff are very knowledgeable, honest, and reasonable prices. They addressed the problem immediately and diagnosed other potential issues with my car due to the high mileage (240k miles). They always work fast and go the extra mile to check and fix little things, but they never try to upsell you on further services. The staff's friendliness and helpfulness made me feel comfortable and gave me great value. Isaac does a great job at keeping me updated on what is needed on my vehicle. He is very knowledgeable and easy to work with.
Manager from Bavarian Auto Haus responded on 09/11/2024 09:33 AM

We're glad to hear that your 2006 BMW 330xi was in good hands at Bavarian Auto Haus! It's great to know our team was able to diagnose the "no crank and no start" situation while also keeping an eye out for other potential issues—240k miles is impressive, but it does come with its quirks. We believe in providing honest and timely service without the pressure of upselling, because who needs that added stress? Isaac is definitely a star in keeping communication flowing and making the entire process a breeze. We appreciate you sharing your experience, and it seems your BMW is in good shape for a few more adventures!


JR
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Jonathan R.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2024
verified customerVerified Customer
8
Very nice staff
Made an appointment for an oil change. Staff was very helpful and pleasant. Price was reasonable. Appointment took a little long, but was comprehensive.
Manager from Bavarian Auto Haus responded on 09/11/2024 09:33 AM

We appreciate your insights about your recent oil change appointment. It's great to hear that our staff provided helpful and pleasant service—you know, we train hard for that friendly vibe! We aim to keep our prices reasonable while ensuring a thorough job, even if it takes a little longer than you'd like. Quality takes time, right? We're glad to know you felt it was worth it. Looking forward to assisting you again with your automotive needs!


NE
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Nick E.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2024
verified customerVerified Customer
10
BMW Service Review
Very thorough and professional job on repairing several problems on my BMW E46 coupe. Isaac was super helpful, and prices are fair. I would definitely bring my German cars back here again for service. Thanks!
Manager from Bavarian Auto Haus responded on 09/10/2024 09:32 AM

We're glad to hear that your BMW E46 coupe is back in top shape! It sounds like Isaac truly made the experience a smooth ride—just like your car should be. We appreciate you noticing our commitment to thoroughness and fair pricing. We look forward to helping you keep your German engineering running at its best. Drive safe out there!


DB
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Davi B.
Sparks, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2024
verified customerVerified Customer
10
2003 Mercedes
Thank you. My car is finally fixed! I had trouble with Mercedes and you fixed it.
Manager from Bavarian Auto Haus responded on 09/08/2024 09:33 AM

We’re happy to hear that your car is back in top shape! It sounds like you had quite the adventure with Mercedes, but we're glad we could step in and save the day. Wishing you many smooth rides ahead!


JN
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James N.
Incline Village, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2024
verified customerVerified Customer
8
Professional
Comment
Manager from Bavarian Auto Haus responded on 09/04/2024 09:31 AM

We appreciate your five-star review! It’s fantastic to hear that you had such a positive experience with us. Your support means a lot, and we're delighted to have been able to help. If there's anything more we can do for you, just let us know. Your satisfaction is our top priority, and we’re always here to assist!


DH
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Deena H.
Reno, NV
BMW 128i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2024
verified customerVerified Customer
10
Excellent service
You were very honest and helpful and also understanding and I appreciate it very much and I would recommend that anyone that has a bmw or Mercedes that needs repairs I suggest you guys. You’ve always have been honest with me.
Manager from Bavarian Auto Haus responded on 08/31/2024 09:32 AM

It's fantastic to hear that you found our honesty and understanding helpful! We aim to keep the repair process as smooth as a well-oiled engine, and your recommendation means a lot to us. Whether it's a BMW or Mercedes, we're always ready to keep them running like new. Here's to more miles and smooth rides ahead!


FH
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Florence H.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2024
verified customerVerified Customer
10
Friendly Brenda , I like her a lot definitely I’m going back to Barvarian
Well I just get it done my car in Bavarian and I well recommend my friend and family
Manager from Bavarian Auto Haus responded on 08/31/2024 09:32 AM

We’re delighted to hear your great experience with us! It sounds like you’ve become our unofficial ambassador—your friends and family are in for a treat. If only we had a badge for that! We're always here to ensure your car stays road-ready and your recommendations safe. Cheers to smooth rides ahead!


CT
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Caron T.
Reno, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2024
verified customerVerified Customer
10
Service review
Very thorough service
Friendly, knowledgeable staff
Clean bathroom
Comfortable wait room
Manager from Bavarian Auto Haus responded on 08/29/2024 09:33 AM

We're excited to hear that you had a thoroughly satisfying experience with us! Our staff takes pride in being both friendly and knowledgeable, and we promise to keep the bathroom sparkling clean for your next visit. As for the waiting room, we strive to make it as comfortable as possible—after all, no one wants to be in an uncomfortable chair while their car is getting pampered. Thanks for stopping by; we appreciate your business!


DP
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Dean P.
Reno, NV
BMW 750iL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2024
verified customerVerified Customer
10
Excellent work on my 1990 750il.
Excellent communication, keeping me up-to-date on what I thought was a major issue with my 1990 750il. Turns out that it was a leak in the power steering system, which was quickly diagnosed and fixed. I am glad I chose to use the Bavarian Auto Haus again and I will continue to do so.
Manager from Bavarian Auto Haus responded on 08/22/2024 09:33 AM

We are thrilled to hear that you had a great experience at Bavarian Auto Haus! Communication is key, especially when it comes to resolving car issues. It's great that we were able to quickly diagnose and fix the leak in your power steering system, and we're glad that you are satisfied with our service. Thank you for choosing us, and we look forward to continuing to provide you with top-notch auto care in the future!

Service Coupons and Posts
We love hearing that our team made your visit a joyride! ?? Huge thanks for the kind words – our mechanics are like car whisperers! We'll keep rolling with great service! ? #BavarianAutoHaus #CustomerAppreciation
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We’re thrilled to hear you had a great experience at Bavarian Auto Haus! ?✨ Our team is always revved up to keep your ride in top shape. If your vehicle had a tail, it would definitely be wagging! ? #AutoCare #GreatService
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A huge shoutout to our star Mark! ? When others say "oops," he says "got it!" ?? Thanks for trusting Bavarian Auto Haus—teamwork really makes the dream work! ? Big Mahalo to all our amazing clients! #BavarianAutoHaus #TeamMark
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We're thrilled to hear you loved your experience! ?✨ Keeping your car running smoothly is our specialty, and we're glad we could keep you in the loop. Thanks for trusting us with your ride! #BavarianAutoHaus #CustomerCare ??
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Thanks for the love! We're thrilled you enjoyed our professional service. At Bavarian Auto Haus, we strive for nothing less than excellence—just like your car deserves! ?✨ #CustomerAppreciation #BavarianAutoHaus
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Thanks for the glowing review! ?✨ At Bavarian Auto Haus, we believe in keeping you in the loop—because your ride deserves a VIP treatment! Quality service doesn't have to break the bank. ? #CustomerCare #BavarianAutoHaus
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We appreciate the kind words! At Bavarian Auto Haus, we're all about thoughtful service and quality work. ?? We put our heart into every repair, so your ride can shine! Your satisfaction keeps our engines running! Thank you! #Grateful #AutoCare
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Thanks for the stellar recommendation! ? We're thrilled to have earned your trust. Your car will always be in good hands with us. Bring it by anytime; we promise not to judge your playlist while we work! ?? #BavarianAutoHaus #CarCareExperts
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Glad we could give your Z3 the TLC it deserved! ?? Great to hear your windows are good as new! Thanks for the 5 stars, and here's to many more trouble-free rides! #CustomerSatisfaction #AutoCare
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Isaac is our warranty wizard! ? We're thrilled to have helped you and appreciate the shoutout! Thanks for the 100% recommendation! ?✨ #CustomerExperience #AutoCare
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Thanks for the glowing review! We aim to be as thorough as a detective novel ?️‍♂️ Your recommendation means the world to us. ? #HappyCustomers #AutoMaintenance
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Thanks for the stellar review! We're thrilled to be your go-to team for all 7 cars. ??️ Looking forward to keeping them in top-notch condition! #CustomerAppreciation #BavarianAutoHaus
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? Thanks for the 5-star review! We're thrilled to hear that your 1988 BMW 735i is running smoothly. Isaac and our team appreciate your trust and recommendation. Your kind words truly make our day! #BavarianAutoHaus #HappyCustomers
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Thanks for the love! ? It's been a journey since 1999, and we're thrilled to have been your go-to service center. Here's to many more years of providing top-notch service! ?? #CustomerAppreciation #FiveStarService
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? Thank you so much for the kind words! We're thrilled to hear you had a great experience with Bavarian Auto Haus. Safe travels! ? #CustomerSatisfaction #HappyCustomers
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? Wow, thanks for the awesome review, Tony! We're thrilled to have exceeded your expectations and appreciate the recommendation. We look forward to serving you again! ?? #CustomerSatisfaction #BavarianAutoHaus
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Thanks for the awesome review! ? We're glad we could save the day and get you ready for your road trip. Don't forget about us when your BMW needs some love again! ?? #HappyCustomers #TopService
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? Thank you for the stellar review! We strive to provide top-notch service and transparency with all our clients. Your trust means the world to us! ?✨ #AutoExperts #CustomerSatisfaction
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We're so glad to have provided a 5-star service! Your support keeps us motoring ahead ?? Thank you for taking the time to share your experience! #BavarianAutoHaus #AutoMaintenance
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? We're thrilled to be your go-to for auto care! Our team appreciates your support and we're always here to make car maintenance a breeze. ? #CustomerAppreciation #BavarianAutoHaus
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? Thanks for the kind words! We're thrilled to hear you had a seamless experience with us. We're here to keep your BMW running smoothly, and we're grateful for your support. #CustomerSatisfaction #BMWLovers
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Thank you for the ⭐⭐⭐⭐⭐ review, Ronald! ? We're thrilled to hear about your positive experience with our detailed and efficient service. Can't wait to continue keeping your car in top shape! #HappyCustomers #BavarianAutoHaus
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? Thank you for choosing Bavarian Auto Haus for your 2017 VW Tiguan, and for the ⭐️⭐️⭐️⭐️⭐️ review! We're thrilled to have won your trust, and we'll be here for all your future automotive adventures! #EuropeanCarExperts #CustomerSatisfaction
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? Thank you for the stellar review! We're overjoyed that you're pleased with our 130k service. Keeping your car running smoothly is our top priority. Your kind words mean the world to us! #CustomerSatisfaction #BavarianAutoHaus
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? Thank you for the 5-star review, Erica! We're thrilled we could accommodate you, even when you were "really late" ?. Our team aims to be friendly and provide top-notch service every time. #CustomerSatisfaction #AutoHausLove
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? Thank you for the love, Erika! We're thrilled that we could accommodate you, even on 'Bavarian time' ? We can't wait to welcome you back! #CustomerAppreciation #BavarianAutoHaus
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Thanks for the kind words, Deena! ? We're thrilled to hear that you enjoyed our service and felt well taken care of. Your support means a lot to us! #Grateful #CustomerSatisfaction
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Thanks for the shout-out, Isaac! ? We pride ourselves on being a bunch of fun folks. Life's too short, right? ? #FunCrew #BavarianAutoHaus
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Thanks for making us blush, Jeff! ? We're thrilled to know you've been satisfied with our services and we appreciate your recommendation! We'll keep up the good work! #CustomerAppreciation #CarService
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? Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Jon! We're thrilled that you had a great experience with us. Looking forward to serving your BMW Z3 again! #HappyCustomer #BavarianAutoHaus
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? Thank you for the A+++ review! ? We're thrilled to hear about your positive experience. Our team always strives to provide top-notch service with a smile ? #CustomerSatisfaction #AutoMaintenance
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? Thanks for the 5-star review! We're thrilled to hear that you had a quick and efficient experience at Bavarian Auto Haus. We appreciate your trust in our auto expertise! ? #AutoCare #HappyCustomers
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?? Thank you for your glowing review! We're thrilled to hear that you've had consistently positive experiences with us. Your satisfaction means the world to us! #BavarianAutoHaus #Reno ??
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Thank you for your kind words! We're thrilled to hear that we could provide you with amazing care and 100% transparency. We appreciate your support! ⭐️⭐️⭐️⭐️⭐️ #CustomerAppreciation #Transparency #TimelyService #BavarianAutoHaus
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? Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled to have kept your BMW on the road for 300K miles and counting. Our team is dedicated to providing top-notch service for your new automobile too! ?? #BavarianAutoHaus #AutoExperts #Customer
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Thank you for your kind words, Mark! We are so glad to hear that you and your friends continue to recommend us. ? #Reno #CustomerSatisfaction #BavarianAutoHaus
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Thanks for the kind words, Jeff! We're glad you had a great experience with us. ? #Reno #HappyCustomer #ServiceWithASmile ?
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Thanks for the great review! ? We're glad we could do what we said we would. #HappyCustomer #BavarianAutoHaus #Reno
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Thanks for the kind words, Tony! ? We're glad you had a great experience with us at Bavarian Auto Haus. ? #Reno #HappyCustomer #AutoRepair
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Thank you for the kind words, Jim! ? We're glad you had a great experience with us at Bavarian Auto Haus. ? #Reno #CustomerService #AutoRepair
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Thanks for choosing Bavarian Auto Haus! We're glad to hear you had a great experience with us. ? Our team is dedicated to providing top-notch service and repairs. #Reno #GreatService #HappyCustomer ?
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Thanks for the kind words, Mary! We're glad to hear that you've had a great experience with us. ? #Reno #BMW #CustomerService #BavarianAutoHaus
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Thanks for the great review, Douglas! ? We're glad Tony and Eric were able to help you out and get your car back on the road. #Reno #BavarianAutoHaus #StandardShift #HappyCustomer
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Thanks for the great review, Amanda! ? We're so glad you felt your car was in safe hands with Tony & Mark. #bavarianautohaus #reno
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