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Roadrunner Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,023 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
4.0
ReScore Average
95
Net Promoter Score ®

Business Details

About

We are your one stop shop for all of your auto repair and maintenance needs! We are your one stop shop for all of your auto repair and maintenance needs!

Categories
Auto Repair, Car Maintenance, Auto Maintenance
Contact
(530) 272-8692

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 12:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1020 Whispering Pines Lane, Suite J Grass Valley, CA 95945

Affiliations

ASE
ASE - Master Certification
Smog Test - CA
Roadrunner Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,023 Reviews)

JK
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James K.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
10
Fast and friendly
My appointment took just as long as I was told when I scheduled. The gal up front helped me figure out what was most important to have repaired and come up with a plan for taking care of the things that could wait a little. They also have excellent financing options.
Brian H. from Roadrunner Automotive responded on 05/15/2025 04:52 PM

Thank you so much for the thoughtful review! We're glad to hear your appointment went smoothly and on schedule. Our team always aims to provide honest, helpful guidance, so it's great to know you felt supported in prioritizing your repairs. We're also happy the financing options were a good fit for you. Looking forward to helping you again whenever you need us!

The Roadrunner Team

SH
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Sarah H.
Penn Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
10
Awesome service!
I happened upon this shop and I'm glad I did! Amazing service and very clean! Will be back!
Brian H. from Roadrunner Automotive responded on 05/15/2025 04:48 PM

Thank you so much for the amazing 5-star review! We're so glad you happened upon our shop and had a great experience. It means a lot to hear that you appreciated our service and cleanliness. We can't wait to welcome you back again soon!

The Roadrunner Team

Verified Customer
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Awesome Service!
The team at Roadrunner is the best!
Brian H. from Roadrunner Automotive responded on 05/15/2025 03:00 PM

Thank you so much for the kind words! We’re thrilled to hear you had an awesome experience, our team at Roadrunner truly appreciates your support!

The Roadrunner Team

Verified Customer
Alta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2025
verified customerVerified Customer
10
Roadrunner Automotive i highly recommend them
I have been to Roadrunner Automotive a number of times. No complaints at all.
Brian H. from Roadrunner Automotive responded on 05/13/2025 01:17 PM

Thank you so much for the 5-star review and your continued trust in Roadrunner Automotive! We're grateful for your recommendation and are always here to provide you with the best service possible.

The Roadrunner Team

JL
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Joan L.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
9
Satisfied
Was scheduled in a timely manner and the maintenance took no longer than their estimate.
Brian H. from Roadrunner Automotive responded on 05/01/2025 11:28 AM

Thank you for your feedback! We're glad to hear you were satisfied with our timely service and accurate scheduling. We appreciate your business!


The Roadrunner Team


SH
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Shirlie H.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Quick, clean and efficient
Dustin is a fantastic mechanic . Thorough and efficient
Brian H. from Roadrunner Automotive responded on 04/23/2025 11:07 AM

Thank you so much for the great review! We're glad to hear you had a quick, clean, and efficient experience. We'll be sure to pass your kind words along to Dustin, he’ll really appreciate it and the flowers! <3

The Roadrunner Team

RR
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Russ R.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Great job !
I’ve brought in many automotive problems to this shop for over 11 years. This shop always have done a great job in completing in a timely manner ! Hope I’m able to return here for service for another 11 years! Thanks
Brian H. from Roadrunner Automotive responded on 04/21/2025 09:19 AM

Thank you so much for your continued trust and support over the past 11 years! We're grateful for loyal customers like you and are committed to providing the same great service for many more years to come. We look forward to seeing you again, here’s to another 11!

The Roadrunner Team

DH
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Douglas H.
Grass Valley, CA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
quick and proffesional
once again next day quality service. Thanx folks!
Brian H. from Roadrunner Automotive responded on 04/17/2025 08:04 AM

Thank you for the kind words and continued support! We're glad we could provide quick and professional service once again. Looking forward to helping you next time!


The Roadrunner Team


MB
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Michael B.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
check of acceleration issues on 2005 Prius
so helpful! got me right in for service and when all indications pointed to the hybrid battery didn't charge for the assessment! Helpful in finding battery resources.
Great customer service, friendly and knowledgeable
Brian H. from Roadrunner Automotive responded on 04/11/2025 08:44 AM

Thank you so much for the awesome review! We’re glad we could help with your Prius and appreciate your kind words about our team. It was a pleasure working with you, and we're always here if you need anything down the road!

The Roadrunner Team


LA
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Lance A.
Nevada City, CA
Mercedes-Benz S550
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
9
Right Now!
I had missed my scheduled arrival the prior day when recommended I could come in, but they still took care of m e right away!
Brian H. from Roadrunner Automotive responded on 04/07/2025 08:29 AM

Thank you so much for your kind words! We're glad we could accommodate you and get you taken care of. We appreciate your understanding and look forward to seeing you again soon!

The Roadrunner Team

GT
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Gabrielle T.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
10
Amazing
Roadrunner automotive really shows how much they care about service and quality. Every time I get my oil changed they advised me on things that may be coming up with regard to my vehicle and I truly appreciate that being that I don't know much about cars. Thank you roadrunner automotive and staff.
Brian H. from Roadrunner Automotive responded on 04/07/2025 08:31 AM

Thank you for the wonderful review! We're so glad to hear that you appreciate our service and advice. It’s always our goal to make sure you feel informed and taken care of. We truly value your trust in us and look forward to continuing to serve you!

The Roadrunner Team

MR
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Mr R.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
0
Continue great service
As a returning customer for 11 years, this crew gets your service / fix done quick and done right !
You can’t go wrong with this shop !
Brian H. from Roadrunner Automotive responded on 03/20/2025 08:52 AM

Thank you so much for your kind words and continued trust in Roadrunner Automotive! We truly appreciate your loyalty over the past 11 years. It’s always a pleasure to see you—and Wiley—come in. Looking forward to many more years of great service with you!

The Roadrunner Team

NH
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Nickolas H.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
They keep me rolling!
As usual the Roadrunner crew keeps my both of my buggies in tip top shape.
And keeps us rolling down the road to happy destiny!
Couldn't do it without them!
Thanks Roadrunner!
See you next time.
Brian H. from Roadrunner Automotive responded on 03/17/2025 09:57 AM

Thank you for the kind words Nick! We're thrilled to hear that our team keeps your 'buggies' in top shape and helps you stay on the road to your next adventure. We appreciate your continued trust in Roadrunner, and we look forward to seeing you next time!

The Roadrunner Team

DF
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David F.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
A clean car care center. Staff makes you feel as if you are family.
I always feel like I am the most important person in the room. This staff will go to great lengths to help with your car care.
Brian H. from Roadrunner Automotive responded on 03/17/2025 09:59 AM

Thank you so much for the wonderful review David! We're delighted to hear that you feel like part of the Roadrunner family and that our team goes the extra mile to take care of your car. Providing exceptional service and making our customers feel valued is our top priority. We look forward to continuing to serve you and keep your car in great shape!

The Roadrunner Team

JC
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Jerry C.
Grass Valley, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Fast Service
Work is done right and on time.
Brian H. from Roadrunner Automotive responded on 03/12/2025 08:20 AM

Thank you for your kind review Jerry! We're thrilled to hear you were satisfied with our fast service and the quality of our work. We look forward to serving you again in the future!

The Roadrunner Team


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