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Talaya M.

Fairfax, VA

05/08/2025

Category: Service

Bought a LEMON vehicle

Back in August of 2024 we brought a 2023 Kia K5 from Safford Brown Hyundai of Manassas. I drove the car prior to purchasing the vehicle and notice a noise while I was driving. Victor, who was my sales manager, assure me that the noise was just because the prior owner has work done on the car. My son drove the car until November 7th of 2024 until he had back surgery which did not allow him to drive for 3 months. Fast forward to April 1, 2025, as he was parking the car the whole tire came off, which we thought it was a bolt or something that came a loose. We got it towed that morning to a certified mechanic to look over the car because we thought it was just missing bolts that could just be replaced. Well after he inspected the car we were told that the whole suspension was bad and that if he would have driven the car much longer the whole back suspension was going to come off and that his opinion was that the car was never looked over prior to them selling us the car and the car was to new to have these type of issues and that we need to reach out to the dealership. We reach out to the dealership that day and was given the run around and much attituded from Victor who was the sales manager, so I asked to speak to whoever was the GM. I spoke to David Roach and explained to him the issue and the mechanic email them the finding of the car. He asked if we could bring the car in and I told him it was not drivable. He informed me that he was going to reach out to his service manager Zach to make arrangement to have the car brought in and that I would get a call from him by 2:00 p.m. the next day. Well, that didn't happen. The next week I received a call from Zach, and he told me that they did not have any information in the system regarding the service or inspection of the car in their system and he was going to reach out to their sister company and get back to me by 10:00 am the next day. Well, here we are two weeks later, and I still have to heard back from anyone. THIS IS NOT EXECPTABLE WHATSOEVER MY SON COULD HAVE BEEN SERIOUSLY INJURED IF THIS WOULD HAVE HAPPENED ON THE ROAD. I HAVE NO CHOICE BUT TO SEEK LEGAL ACTION.

Brown's Manassas Hyundai

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