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Dwain's Automotive of Rio Rancho

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(542 Reviews)
93

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
93
Net Promoter Score ®

Business Details

About

Rio Rancho's Premier Full-Service Auto Repair Shop! Rio Rancho's Premier Full-Service Auto Repair Shop!

Categories
Auto Repair, Repair Shop, Car Maintenance
Contact
(505) 892-3337

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
124 Frontage Rd NE Rio Rancho, NM 87124-1403
Dwain's Automotive of Rio Rancho's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(542 Reviews)

MP
Matthew P.
Albuquerque, NM
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/12/2025
verified customerVerified Customer
0
They ripped me off for $12,000
I took my car in to Dwayne's Automotive because it was over heating. It was running fine, but it was over heating. David estimated $600.00 for installing a new radiator, Wow! After they in installed the radiator they said the car is now running bad. David had me over a barrel. They had to repair my car. Now the very next day the "check engine light is flashing and my car is running like crap! David told me they only Is guarantee the radiator. So I'm out $600.00
David A., Manager from Dwain's Automotive of Rio Rancho responded on 07/14/2025 06:58 AM

First off, we understand how frustrating it can be when your car decides it wants more stage time than you do. We're sorry to hear about the issues you experienced after your visit. It's certainly not our intention to leave customers feeling like they drove into a pit of despair instead of a pit stop. We truly appreciate you bringing this to our attention. It sounds like there may have been some unforeseen complications, and we want to ensure your vehicle is back to running smoothly. It's definitely not how we like to roll around here! If you haven't already, please reach out to our service team so we can work together to get to the bottom of this situation. Your satisfaction is still our top priority, even if we missed the mark this time!

David Ayoub
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