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SureCritic / Hyundai Dealer / Fuccillo Hyundai of Syracuse
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Fuccillo Hyundai of Syracuse

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,190 Reviews)
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Score Details

5 stars
85%
4 stars
8%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
68
Total ReScores™
4.6
ReScore™ Average

Business Details

About

Matthews Hyundai is located in Syracuse. NY, and is part of the Matthews Automotive Group. We have 14 operational service bays to ensure your vehicle is taken care of as quickly as possible. Our highly trained service technicians are ready for all of your maintenance and repair needs. Call or visit our website to schedule an appointment Matthews Hyundai is located in Syracuse. NY, and is part of the Matthews Automotive Group. We have 14 operational service bays to ensure your vehicle is taken care of as quickly as possible. Our highly trained service technicians are ready for all of your maintenance and repair needs. Call or visit our website to schedule an appointment today! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(315) 445-7900
Closed
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
2601 Erie Blvd East Syracuse, NY 13224
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,190 Reviews)
Write a Review
Recent Reviews
JL
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John L.
Liverpool, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service and staff!
Helpful and knowledgeable staff. On time with appointment. Quality work. Never have an issue with this dealership!
Recommended
Verified Customer
Liverpool, NY
2017 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It’s clean and great service.
Great service but some overpriced parts.
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 01/22/2021 04:07 AM

thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
SA
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Steven A.
Auburn, NY
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful and quality experience overall !!
Great place for maintenance and purchase ,
Not a very good vehicle, very underpowered and lack of luster !!!
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 01/21/2021 05:27 AM

Steven, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
DR
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Dustin R.
Pennellville, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best place
Best place of business they really do care.
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 01/20/2021 01:49 PM

Dustin, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
KF
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Kyle F.
Fayetteville, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5*
5*
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 01/14/2021 11:59 AM

Kyle, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
BD
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Bryan D.
Syracuse, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
inspection
The chore was done quickly. The staff was friendly and courteous. A pleasant experience.
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 01/13/2021 04:54 AM

Bryan, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
RM
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Robin M.
Elbridge, NY
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Vehicle owner
Excellent service second vehicle purchased through Syracuse office
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 01/12/2021 03:47 AM

Robin, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
KC
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Kristy C.
Cicero, NY
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
I always have exceptional service here.
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 01/08/2021 03:56 AM

Kristy, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
KW
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Kevin W.
Syracuse, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Everything was very good and efficient
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 01/04/2021 12:57 PM

Kevin, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
CB
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Carol B.
Nedrow, NY
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly knowledgeable service staff
Purchased my vehicle at Fuccillo Hyundai in 2014 and have all my service done here. The reason I keep coming back is the service staff- they are friendly and knowledgeable and I know I can trust that they won’t steer me wrong.
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 01/02/2021 05:28 AM

Carol, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
AM
gravatar
Ann M.
Syracuse, NY
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Sam in the service department is a superstar and a gem. Always can answer my questions or find out for me she works with the mechanics and lets me know everything that’s going on and that gives me peace of mind. Work done by the mechanics is great with no issues.
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 12/31/2020 12:45 PM

Ann, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
BM
gravatar
Brian M.
Marcellus, NY
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Transmission repair
The dealership did a great job with my repair and coordinating the work
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 12/28/2020 10:01 AM

Brian, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
JC
gravatar
Joseph C.
Syracuse, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
My experience with the Service Dept. was really A-OK
From start to finish, my experience with the Service Dept. was better than I had expected. They were straight forward - did what needed to be done & the service staff were very nice. No "high pressure" - I'm very satisfied with the service and the workmanship.
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 12/22/2020 01:58 PM

Joseph, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
DF
gravatar
Donna F.
Punta Gorda, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All the staff.
Absolutely. I have recommended you to several people.
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 12/21/2020 03:39 AM

Donna, thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
Verified Customer
Ilion, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Best price of many dealers contacted
After researching almost all makes of SUV's we took over 6 months to buy our new car. We contacted many dealers including 5 Hyundai dealers in central NY and 4 in Florida and finally chose a Hyundai Tucson because of the warranty. Fuccillo of Syracuse beat them all by a wide margin on a cash deal.
Second place was our local XXXXX dealer from whom we had purchased 2 new cars and who had a great service record. They were recently bought out by a large national company that owns over 170 dealerships across the country. The last time I had our previous car in for service, the new company's management policy is apparently sell unnecessary services and gouge the public for all they're worth. They tried to charge nearly double the quoted price and also said I needed new front brakes when they had been replaced about 3 months previously in Florida. That service/screw job cost them the cash sale of a new car and even though it's 35 miles further for me to go to Fuccillo's, is worth the drive.
Recommended
DOMINICK C., Service Manager from Fuccillo Hyundai of Syracuse responded on 12/17/2020 04:18 AM

thank you for taking the time to complete our survey to let us know how we are doing. We appreciate that and the '5' star.

Dominick Ciciarelli
Service Manager
Fuccillo Hyundai of Syracuse
2601 Erie Blvd. East, Syracuse, NY 13224
315-445-7900
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