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Tyler H.

Lawrenceville, NY

11/22/2024

Category: Service

They Suck Bad

Where do I begin. I have bought probably 6 or 7 cars from them and this last one will be the last. Their service department and a dealership as a whole has taken a severe nose dive. Oh they will sell you a car alright. I guess we will start on my previous car. it was a complete lemon. It went into limp mode 3 times on the highway. First time I get it towed there. Was told they aren't sure when it could be looked at probably at least a month, no they will not give me a loaner. Had to miss work unpaid and borrow cars for work. Paid $1,100 to get it fixed. Acouple weeks later limp mode again, had to get it towed. Again, no loaners and had to pay because they didn't fix their fuck up the first time. Miss more work unpaid and had to borrow a car. Acouple weeks later, yup again limp mode. Rinse and repeat. All the while they refuse a loaner. Acting like it's my fault and trying to put the blame on me saying Im not getting oil changes yadda yadda yadda. Coming up with every and any excuse. well I had records. So then they give me a bullshit story about how its because a Hyundai technician didnt do the oil changes and thats why it kept breaking down. It was just very shady and shitty all around on their part. And took me going above them in order for them to fix it properly. Acouple months later another $850 bill. I said enough and wanted to just be rid of that lemon they sold me. So I trade it in. I was sent paperwork for a car with 4 miles on it (have pictures). Come to find out the day before I pick up the car that the car was a loaner and had over 4,000 miles on it (loaner huh, and loaner you never allowed me to have). Fine ok. Whatever. Get the car and see that in 200 miles I needed an oil change and that the tires will need to be changed in acouple months. On a $34,000 car. But I needed something that wasn't a lemon as I live in the middle of nowhere in the mountains. I was told in text by my salesman that I would have "free" oil changes and rotations for 3 years. The other day I go for an oil change and was told I only get 4 free oil changes for 3 years or until 36,000 miles. And that because my car was a loaner. Which I was never told about that I will not be getting any free oil change. That if I didn't like it to talk to my salesman or leave. I proceed to go to the salesman and show him the text I got from him in writing and he said there's nothing they could do. That's the final straw. It times to file complaints with the government and see what the lawyers can do. Over the years I had to sit and wait 3 hours and 45 minutes for an oil change and rotation because they forgot I had an appointment (despite me physically hanging them the keys and checking in and sitting in the waiting room). It's always 1.5 hour minimum for an oil change. Minimum (Went to Weebee Oil right after the above incident and was in and out in under 20 minutes). It's just shady crap all around. Buying a Tuscan that had bald tires. To buying cars that are in the shop more then with me. I won't get into how they left my mother stranded at work because they forgot she had an appointment and that her car was there. She dropped it off in the morning and went to work. And they never called her. In fact she was told they had no idea she had an appointment. So its 8pm and she was stranded at work and had to have my stepdad drive 40 minutes to pick her up. In sports analogy.....they need to fire and clean house. what you have just isn't working. Maybe it was the split the brothers had. But to its just not a reliable dealership.

****Garvey likes to censor negative posts and has them removed. To get a feel of how people really feel about them and their junk cars and lies check out the Facebook page Plattsburgh Street Team. Ask the public if Garvey is a reliable dealership.

Garvey Hyundai North

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