Business Solutions
English French Canadian
SureCritic / Auto Maintenance / Genin's Autocare
business image

Genin's Autocare

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,517 Reviews)
87
Write a Review
Schedule Appointment

Score Details

5 stars
88%
4 stars
6%
3 stars
1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
3
Total ReScores™
4.0
ReScore™ Average
87
Net Promoter Score ®

Business Details

About

Genin's Autocare is your local auto shop serving the MADISON, WI area. Give us a call for your automotive needs. Genin's Autocare is your local auto shop serving the MADISON, WI area. Give us a call for your automotive needs.

Categories
Auto Maintenance, Oil Change, Car Maintenance
Contact
(608) 238-1088
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 12:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
3505 University Ave Madison, WI 53705-2140
Get Directions
Genin's Autocare's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,517 Reviews)
Write a Review
Recent Reviews
MW
gravatar
Max W.
Madison, WI
Volkswagen Jetta
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/06/2026
verified customerVerified Customer
5
Brake fluid was not refilled
I love Genin’s for my routine maintenance. But today they replaced my brakes and must have forgotten to refill brake fluid. The second time starting car after the appt, the alert dinged and I had to push the brake all the way to the floor to stop the car from 20mph. Mistakes do happen, but this could have caused an accident, so my trust in them did falter today.
RICHARD G., President from Genin's Autocare responded on 11/06/2026 11:56 AM

Hi Max, thank you for your loyalty and for bringing this critical issue to our attention. We take safety very seriously, and it's unacceptable that your brake pedal went to the floor. Per our phone conversation, I am concerned that our technician and you both had successful drives before the pedal failure. Keep me posted. And let's get it back in on Monday for a recheck. We will make it right.
Thank you, Rick

Rick T Genin
Owner
608-238-1088

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.