business image

Greg's Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(930 Reviews)
96

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

We have been happily servicing the Westfield Area since 1981. We have been happily servicing the Westfield Area since 1981.

Categories
Auto Repair, Repair Shop, Car Maintenance
Contact
(413) 562-9725

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
301 N Elm St Westfield, MA 01085
Greg's Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(930 Reviews)

CC
Cathy C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2025
verified customerVerified Customer
10
Help when I needed it
Very helpful
Scott H., Co-Owner from Greg's Auto Repair responded on 10/16/2025 09:33 AM

We appreciate your feedback and are glad to hear you found our service helpful. In the intricate dance of auto repair, our goal is to be the reliable partner you can count on. Should you have any further automotive inquiries, we are here to assist!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2025
verified customerVerified Customer
10
Great work as always
Always very transparent about all of the work they need to do, these guys are fast and efficient! If you need someplace trustworthy and reliable, call Greg’s.
Scott H., Co-Owner from Greg's Auto Repair responded on 10/01/2025 09:33 AM

We appreciate your high praise regarding our transparency and efficiency. Trust is a rare commodity these days, but we're delighted to hear that you found us to be a reliable choice. Our team aims to keep things running as smoothly as your vehicle! Your support fuels our passion for providing excellent service.


BK
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Beverly K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2025
verified customerVerified Customer
10
Oil change
As usual, honest, friendly and extremely helpful!
Scott H., Co-Owner from Greg's Auto Repair responded on 09/29/2025 09:32 AM

We appreciate your feedback and are delighted to hear that you found our service to be honest, friendly, and extremely helpful. It seems we may have cracked the code on customer service! Your support reinforces our commitment to provide quality care. Thank you for choosing us for your auto repair needs.


JW
John W.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2025
verified customerVerified Customer
10
Always good service
Courteous and friendly as always
Scott H., Co-Owner from Greg's Auto Repair responded on 09/28/2025 09:33 AM

We appreciate your kind words regarding our courteous and friendly service. It is always our aim to create an atmosphere where our customers feel valued and welcome. Your continued support keeps us motivated to maintain our high standards and deliver top-notch service. We strive to ensure that every visit is a positive experience.


MK
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Michael K.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2025
10
Oil Change
Super Quick.
Great Service
Scott H., Co-Owner from Greg's Auto Repair responded on 09/26/2025 09:33 AM

We appreciate your feedback regarding our service speed and quality. It seems that our mechanics are not only skilled but also well-versed in the art of accessibility, making efficiency their middle name. We're pleased that we could meet your expectations swiftly. Your support motivates us to keep pedaling even faster!


TB
Tom B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2025
verified customerVerified Customer
10
Oil change
Great job as always!!
Scott H., Co-Owner from Greg's Auto Repair responded on 09/26/2025 09:33 AM

We appreciate your positive feedback and are delighted to hear that you consistently receive great service from us. It’s our goal to keep your vehicle running smoothly, and we’re pleased to know we’re hitting the mark. Here’s to many more successful repairs!


MZ
Mary Lou Z.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2025
verified customerVerified Customer
10
Car maintenance.
Trustworthy. Honest. Polite.
Scott H., Co-Owner from Greg's Auto Repair responded on 09/26/2025 09:33 AM

We greatly appreciate your kind words regarding our service. It is our mission to ensure that our customers receive not only the best automotive care but also a trustworthy and respectful experience. We are always ready to assist and will continue to uphold these values in everything we do. Your support means a lot to us, and we look forward to keeping your vehicle in top shape for all your future adventures.


SW
Scott W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2025
verified customerVerified Customer
10
Excellent!!
This was my first time at Greg’s Auto Repair and it definitely will not be my last. I have been going to a dealer and I was not satisfied. Everything I wanted done was completed in at timely fashion. As they say “We aim to please “.
Scott H., Co-Owner from Greg's Auto Repair responded on 09/24/2025 09:32 AM

We are delighted to hear that your first experience at Greg's Auto Repair was so positive. Transitioning from a dealer to a local shop can feel a bit like changing your favorite barista, but it sounds like we’ve brewed up just the right fix for you. Completing your service in a timely fashion is always a priority, and we appreciate your acknowledgment. We look forward to keeping your vehicle in peak condition, one friendly visit at a time.


EN
Ellen N.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/12/2025
verified customerVerified Customer
10
Overall service was good
Overall service was good. Brakes work great and they were quick to make the repair. Copper anti-sieze covered 2/3 of my center console and there was a fresh gouge in the front quarter panel. I took a picture of the paint damage.
Scott H., Co-Owner from Greg's Auto Repair responded on 09/16/2025 06:05 AM

We appreciate your feedback regarding your recent experience with us. It is heartening to hear that the brake repair was executed quickly and effectively—speedy stops are always a positive! However, it is concerning to learn about the issues with the copper anti-seize and the damage to your front quarter panel. That certainly sounds like an unwelcome surprise, akin to finding a mosquito at a picnic. Please know that we take such matters seriously and would like the opportunity to address these concerns. It is essential to us that each customer leaves with their vehicle in pristine condition. Should you wish to discuss this further or share the photograph you mentioned, feel free to reach out. We value your insights, as they drive us to enhance our services.


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2025
verified customerVerified Customer
10
Truck gate
Took my older Chevy truck in because gate would not open. They fixed it! Super fair price and great customer service. Planning to bring another car there. Already scheduled. No better team locally. Highly recommend.
Scott H., Co-Owner from Greg's Auto Repair responded on 09/12/2025 09:33 AM

It's fantastic to hear that your Chevy truck is back in action and its gate is no longer playing hard to get! We're all about fair prices here, and it sounds like we hit the mark. We're excited to welcome your next ride; after all, we can't let just one truck have all the fun. Your recommendation means a lot to us, and we promise to keep the good vibes rolling.


MC
Mark C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2025
verified customerVerified Customer
10
Brakes replaced
Quick and reasonably priced
Scott H., Co-Owner from Greg's Auto Repair responded on 09/12/2025 09:33 AM

We appreciate you taking the time to share your thoughts! It's great to hear that our speed and pricing hit the mark. We aim to keep our services as efficient as a well-oiled machine. If you have any further needs, you know where to find us!


MA
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Mike A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2025
verified customerVerified Customer
10
Very good service
I had an experience there, after a repair, other problem. They told me the new problem was probably their fault and there would no charge me. I could't believe it.
Scott H., Co-Owner from Greg's Auto Repair responded on 09/11/2025 09:33 AM

It's great to hear that you had a positive experience with us! We believe in standing by our work, even if it means admitting when we might have added a little too much drama to the repair process. Your surprise at our policy is understandable, but rest assured, none of our mechanics have taken up acting careers—at least not yet! We appreciate your trust and letting us take care of your car. Here’s to smoother rides ahead!


DC
David C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2025
verified customerVerified Customer
10
Very pleased with the entire event
Extremely pleased
Scott H., Co-Owner from Greg's Auto Repair responded on 09/11/2025 09:33 AM

We appreciate your feedback! It's always a delight to hear that our hard work is making a difference. If we could do cartwheels, we would! If there's anything particular that stood out to you, feel free to share. Your experience helps us keep our wheels turning smoothly.


DB
Donna B.
Westfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2025
verified customerVerified Customer
10
Suv repair
I highly recommend Gregs for all auto repairs. My most recent repair was a difficult one as parts toy car are no longer made, neither by the dealer nor after market, nor would salvage yards sell the needed parts. Gregs took the repair on and made it work, have to fabricate some of the parts needed. It saved my car as I use it to tow a trailer and could not afford to purchase another car. They are the best.
Scott H., Co-Owner from Greg's Auto Repair responded on 09/10/2025 09:32 AM

Wow, it sounds like our team really pulled off a bit of automotive magic for your toy car! When parts are harder to find than a needle in a haystack, it can be quite the challenge. We're glad we could rise to the occasion and help you keep your trusty towing companion in action. Who knew fabricating parts could be a new career option? We appreciate you spreading the word about us, and we're here for any future "difficult" endeavors your toy car might throw our way!


AA
Adam A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2025
verified customerVerified Customer
10
Great group of guys with top notch service
I’ve been going to Greg’s Auto Repair for years and they never disappoint. They are always professional, accommodating, and honest. I worked in the automotive field as a trained technician so I know how important it is to have a good honest mechanic.
Scott H., Co-Owner from Greg's Auto Repair responded on 09/07/2025 09:33 AM

We appreciate your loyalty over the years and are glad to hear that our team continues to meet your expectations. Having a background in automotive repair makes your praise even more meaningful to us. It’s nice to know you can spot a good mechanic from a mile away! We'll keep doing our best to stay at the top of our game. Here's to many more successful years together on the road!

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