I had an appt scheduled for a hybrid warning light. I had to miss it unfortunately due to being admitted in the hospital. It was very difficult to reschedule my appt. I used online chat, phone call, and even through text. But couldn’t get an appt until a few more weeks later. The service manager was kind enough to let me drop off my car without an appt which I really appreciate, but I had to wait over the weekend and wait a few days the next week. The service person was also very difficult to get a hold of when I wanted to just check in on my car. The phone was always busy and or his voicemail was full. It took 11 phone calls to finally get through to leave a message with a live person. They did eventually get back to me and things were fixed and I was able to pick up my vehicle the next day. The issue I had was a hybrid battery warning light that I thought was from a recall. They just had to update the software. I feel i shouldn’t of had to pay since it was part of a recall that I thought I had fixed a few months prior. Unfortunately I had to pay for a diagnostics and be without a car for 5 days. They don’t provide a car. I gave them a good rating due to their accommodation. But honestly I would rather take my car to my mechanic at Aloha Automotive next time. I wasted a lot of time and missed out on a lot of days of work.

ELSI M. from Hyundai of Escondido responded on 03/28/2022 07:14 AM

Thank you for submitting your review. I am sorry that we did not meet your 5 star expectations. Please reach out if theres anything more we can improve on.

Thank you,
Elsi Morales
Hyundai of Escondido

Hyundai of Escondido

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