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Hyundai of Lincolnwood

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,187 Reviews)
46
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
136
Total ReScores
4.8
ReScore Average
46
Net Promoter Score ®

Business Details

About

Hyundai of Lincolnwood is your Chicago area Hyundai Dealer. We are located in Lincolnwood, IL on N. Lincoln Avenue. Call us today to schedule your next Service visit, or schedule an appointment online. Hyundai of Lincolnwood is your Chicago area Hyundai Dealer. We are located in Lincolnwood, IL on N. Lincoln Avenue. Call us today to schedule your next Service visit, or schedule an appointment online.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(847) 929-9270

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 7:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
6747 N. Lincoln Ave Licolnwood, IL 60712
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,187 Reviews)

BF
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Bill F.
Lincolnwood, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/03/2025
0
Category: Service
Worst dealership
Worst car new car buying experience ever! Bought a new 2024 Sonata from this dealership, the salesman was horrible, more interested in making himself coffee and smoking a cigarette, than selling a car. He never took the time to properly show and explain the car to us. Now about the car, it failed and broke down within 6 months, and 620 miles on it. Fuel pumps, all 4 of them, and they are back ordered for over 30 days, they did give me a loaner, but rarely updated me on the parts, so I invoked the lemon law, and they will take the car back. Not only was the dealer horrible throughout this process, Hyundai HQ was just as bad. They never got back to me when I filed the claim, and when I called ‘Randy” he apologized for not getting back to me, because’he was too busy’. Many choices out there, and this is not a good one.

KP
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Kurt P.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/15/2025
0
Category: Service
Service
I’m writing this text to complain about my experience with your service department. I brought my car in on Monday for service. No one ever respond after my call in a dozen times. It turned out I needed a new battery. They charged me $ 350.00 for a one year battery. I have been a 12 year customer and never experienced such horrible serviced. You have permanently lost a customer. I will never recommend your dealership to anyone. I know your probably won’t respond to this text.

RA
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Robert A.
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
10
Category: Service
Purchase of Vehicle
We went to the dealership on 3/1 to look at a recently traded in Ioniq5. Kyle was our salesman and was completely honest and transparent on the purchase. We did not finish up until 3/5 and Klaudio the business manager completed the transaction exactly as discussed with no shenanigans. Overall a very pleasant experience and we love the vehicle.

TS
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Thomas S.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2024
0
Category: Service
Poor Customer Service
Recently took my car in to get an oil change and a cabin filter. Waited a good amount of time before anyone even said anything to me. Seems like everyone is too busy to say hi someone will be right with you etc. Once I picked up my car, I noticed on the report that it had stated the coolant needed to be refilled. Not seeing this on my invoice, I asked the cashier and they didn't know if it was done or not. Went back to the gentlemen who assisted me and waited a bit before he looked up very annoyed and asked what I needed. I asked if they had refilled my coolant since I didn't see it on my invoice but saw it on the car report. Without a word he looked at my invoice then proceeded to take me out to my car, opened my hood and pointed see it was filled and that it wouldn't be on my invoice because it was discounted. They also didn't wipe the sensor telling me that I was close/overdue for service. This is annoying since this is an easy fix.

Beyond this experience I have had maybe one good interaction out of the few I have been to this location. These situations are making me start to look at another brand of vehicles and I will be going to another Hyundai service provider when I need to take this car in next. Everyone seems not to care or just looks annoyed when you are asking a simple question they should know off the top of the head.

LC
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Larry C.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/09/2024
0
Category: Service
Lack of service
No matter how many times or what time I come it always end the same lousy customer service

CZ
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Chase Z.
Evanston, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/30/2024
0
Category: Service
Poor Customer Service/New Car Sales
Took a previous car here for service and had a good experience with their Service Dept.

However, came today to buy a SantaFe that we looked at online and it had sold already, ok, happens no biggie; NOTHING available close price wise at all. Asked to test drive a 2023, one listed online is in "Service" and not available to drive. Was offered to test drive a similar one, but they cant find it on the lot. Overheard another buyer being told the car online they wanted to see was in "Service" also.

After extended waiting we just left; we are cash pay, no financing needed and they could not have cared less about us.

JR
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Joanna R.
River Grove, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2024
0
Category: Service
Very bad customer service??
I had an appointment with recall on my car. I discussed over the phone that remedy was available. But when I went on 05/15/2024 they refused to fix my car. They turned me down and sent me back home explaining that on my car remedy is still not available. That factory didn't make yet necessary parts.
So I went home and received second notice from the factory about that recall. That they have remedy of course available. Then I called different dealer and they ordered a part for my car. Different dealership different service.
Be very careful with Lincolnwood dealership. Don't go there the best solution. They lied to me and didn't help me.

JR
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Joanna R.
River Grove, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2024
0
Category: Service
Very bad customer service??
I had an appointment with recall on my car. I discussed over the phone that remedy was available. But when I went on 05/15/2024 they refused to fix my car. They turned me down and sent me back home explaining that on my car remedy is still not available. That factory didn't make yet necessary parts.
So I went home and received second notice from the factory about that recall. That they have remedy of course available. Then I called different dealer and they ordered a part for my car. Different dealership different service.
Be very careful with Lincolnwood dealership. Don't go there the best solution. They lied to me and didn't help me.

MT
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Maritza T.
South Elgin, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/23/2024
0
Category: Service
Save yourself the hassle!
Salesman started with lies about financing to start. After I schooled him, somehow he was able to get management to agree to my terms. An hour and half before the deals hip was scheduled to close their finance manager was gone for the day. While I was allowed to leave with the vehicle, I was asked to come back first thing in the morning to complete my paperwork. I showed up and was told the finance manager was running late but it would only be less than 30 mins. After an hour of waiting, I inquired where he was. He was still 5 minutes away. I have travel plans and made that very clear the evening before. I didn't have time to waste in the morning. There was zero empathy for my time or all the hassle given. To boot, their salesmen approach everyone in the waiting room offering to buy their car in for servicing so they can walk out with a new vehicle. I don't appreciate being asked to trade in a car that I haven't even signed paperwork for. Common sense and common curtesy aren't common here. Dealerships are on every corner, try another one before coming here.

LB
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Laurel B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2024
10
Category: Service
Service Dept was excellent!
I had an appt to replace my battery as a Jiffy Lube told me i needed a battery back in Dec. ; i was greeted by Efrem my service advisor who was friendly efficient & checked me in ; i went to the waiting room that was clean & had cold drinks , coffee etc…. after tests done Efrem let me know they tested my battery & seemed ok but wanted to do another test to be sure & came back after 2nd test to let me know i did NOT need a new battery & the multi point inspection showed nothing needed. This saved me $500! I was impressed with the service & honesty displayed & highly recommend this dealer.

JB
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James B.
Muskegon, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2024
0
Category: Service
Terrible dealership
The worst dealership experience I have ever had. After they got my money for the car they ghosted me. I could not get a return cal from anyone. When i did get ahold of someone they would say that they will get an anaswer to my question, this never happened. The salesperson Joesph, the slaes manager Emberto, the financial person, a guy name Alex and the General Manager. All these people would not call me back. They need to look up the meaning of Customer Service. This is the first time that I have given a bad review on line for any company. The service was so bad that I felt I had to do this.

JB
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James B.
Muskegon, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2024
0
Category: Service
The worst dealership experience I have ever experienced.
Worst car buying experience ever. After I paid for the car they ghosted me. They did not return my calls. When I did get ahold of somene they always said they would get my answer and call me back at a specific time , this did not happen. The sales person, Joesph, the sales manger emberto, a guy named Alex, the financial person and the General Manager did return my calls even when they said they would. In fact the sales manager emberto hung the phone up on me when I questioned him not calling me back. This place is bad and does not know what customer service means.

RP
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Ricardo P.
Chicago, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2024
9
Category: Service
Good Customer service
I went in for my 34k service and I was the first one in at 8am but sadly didn't leave until almost 2pm that and getting charged for my AIR and CABIN filter I had asked not to replace but that is the only negative things. Joshua M. was very helpful and kept me undated on my car. Joshua was very friendly with great customer service skills. I would but 5 stars but well all need that extra motivation to be even better at our job. I will be back and hope I get to work with Joshua M. again. Aside note. if the dealership is putting water and snacks for clients then the sales people should not be going eating and taking up all the things put out for customers. Looks tacky . I saw the same sales man come in and grab waters and chips about 5x. they need their own area for that.

HQ
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Hong Q.
Skokie, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2024
0
Category: Service
New Parts Manager A.
They have this new parts manager A.
The parts department, under his claim, will not take parts back as special order. I told him we talked to some one already on the phone who agreed to take it back, that is why I went in. He decided he has to charge a 30% return fee. For a long time customer, I feel very unhappy with this new manager, and the newly enforced old policies.
To which I say we will keep the parts and never buy again. He seems pleased and OK.

MM
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Malina M.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/26/2024
0
Category: Service
Awful experience
I'm completely dissatisfied with the customer service provided by your service department. I dropped my car off 12/13/23 to repair a cracked driver side mirror. Was told that the part would take "a day or so" to arrive. It was never explained to me that this would be more than a two day deal. Never was told that it would have to be "taken out for painting" or anything of the sort. After a few days I contacted my service person D’Amari and he was out of the dealership. I texted him and was getting incomplete information. Every time I called the dealership to find out about my car, I, or my wife were given the brush off. "These things take time" was one condescending quote that was given to her. Seriously? What customer wants to be talked down to like that? Not me and I was extremely angry that she was treated like that. This continued for the better part of another week. Meantime we were operating with one vehicle (was never offered a loaner) at a total inconvenience. Then after not returning any of my calls for two days, my wife called again and was again given the runaround. Finally on the night of 12/22/23 with the dealership closing at 7 for the holiday weekend, I was advised that the car was ready and we needed to get there by 7. This call came at 4:07pm. Thanks for the lead time. They couldn't have told us that the day before? The whole experience was regrettable to have to go through on our part. Reading the Yelp reviews after the fact, I'm not surprised that we experienced what we did. Your reputation precedes you and is quite accurate. I should have known as well that the dealership should have been avoided. In early 2021 I was interested in purchasing a 2021 Sonata and came to your dealership only to be treated like a fourth class citizen. The arrogance displayed by the sales staff there was incredibly off-putting. I couldn't believe what I was seeing and hearing. Begrudgingly they allowed me a test drive, I was so turned off, there was no way I was buying a car there. So I went to a much friendlier Hyundai dealership in Glenview. The only reason I brought my car in this time was to save travel time to Glenview. I will not make that mistake again. I've always been treated like a human being over at Napleton and never should have strayed. I have a hard time believing that this situation is the exception rather than the law of the land there. This service department should be ashamed of the way it treats people over there. This falls squarely on the service manager who did nothing to help the situation. The best thing is the dealership continues to reach out to me in search of a 10-star rating. I’ll give you a 10 if it’s on a scale of 1-1,000. I texted the service manager directly after the service fiasco and shockingly (not really) he hasn’t responded. So stop reaching out, we are not coming back, that you can take to the bank. I will not do business with people that treat me the way your people did. The complete lack of respect for a customer was appalling. You don't know whose car you're servicing or what kind of influence they have over potential customers. Keep that in mind as you continue to operate in such an unprofessional manner.
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