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North Wells Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,026 Reviews)
91
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
4
Total ReScores
5.0
ReScore Average
91
Net Promoter Score ®

Business Details

About

Established in 1958, North Wells Service Center was formerly known as Ed’s Sunoco. Since then, we’ve witnessed growth and conducted business in three different locations. In the last seven years, our team has had the pleasure to work alongside the previous owner, Mitch. Working closely with Mitch was a tremendous and beneficial learning Established in 1958, North Wells Service Center was formerly known as Ed’s Sunoco. Since then, we’ve witnessed growth and conducted business in three different locations. In the last seven years, our team has had the pleasure to work alongside the previous owner, Mitch. Working closely with Mitch was a tremendous and beneficial learning experience for me. During that period, I developed a genuine interest in taking over the business once it was the appropriate time. In 2023, that moment arrived, and Mitch entrusted the company to me.

As a NAPA Auto Care Service Center, all repairs performed come with a nationwide warranty, covering you for two years or 24,000 miles.

Our team, including myself, undergoes over 40 hours of continued training to stay updated with the advancements in today's rapidly evolving vehicles.
...more

Categories
Auto Maintenance, Oil Change, Auto Repair
Contact
(260) 483-4438

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
522 Wallywood Avenue Fort Wayne, IN 46808-1545
North Wells Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,026 Reviews)

RL
RAMONA L.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
1st Time Customer
Absolutely fantastic service! They communicated what was wrong with my Suburu and the cost was a few dollars less than the estimate. I was driven home and brought back to the shop by the owner, Michelle. She is smart, friendly and funny. I’ll be back for all my car maintenance!

DR
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DON R.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
North Wells Service Center
I always have excellent service with the crew at the North Wells Service Center!!

KK
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KEVIN K.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Honest!
Can't say much more than that. These guys have always been honest and done great work. Been using them for over 30 years

LS
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LORRIE S.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Performed services in time with no issues
Mike was informative with stating necessary repairs and recommendations for those needed soon.

Sensor on front left tire isn't working and wonder if something needs reset. I'm asking this here in lieu of a phone call. If you'd please call or text me. 260 739 9782
MICHELLE H. from North Wells Service Center responded on 07/10/2025 08:53 AM

Thank you for your kind words, Lorrie. We appreciate you! We did try to reach out and contact you in regards to your tire sensor. A tire pressure monitoring system (TPMS) light that won't turn off, even when tires are properly inflated, can be caused by a faulty sensor, a dead battery in a sensor, or a system malfunction. 


JK
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JANE K.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
Great service
For the past 30 years, I'd never go anywhere else!
MICHELLE H. from North Wells Service Center responded on 07/10/2025 08:47 AM

We appreciate you, Jane. You are a rock star! Thank you so much for you ongoing support. See you next time!


TH
TRINA H.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Provides all we need
We just had both our vehicles into North Wells Service Center - one for 90k maintenance and the other for a repair. The staff are excellent communicators and make sure we understand the work and costs before they begin.
MICHELLE H. from North Wells Service Center responded on 07/10/2025 06:49 AM

Thank you for the wonderful feedback, Trina. We appreciate you being the best part of our North Wells Service Center family. See you next time!


LO
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LINDSEY O.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Amazing and very professional
Anytime I have an issue they get me right in. This last time I had to go. I dropped the truck off at the shop on Monday for a Tuesday appointment. And they called me back on Monday bc they were able to get it knocked out sooner than they expected! Great people. Great prices. And great work!
MICHELLE H. from North Wells Service Center responded on 07/01/2025 05:53 AM

Thank you for the wonderful feedback, Lindsey. No, YOU are amazing 🤩 We appreciate you being such a valuable member of our North Wells Service Center family. Stay cool! 


JL
JENNIFER L.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
Amazing Service & Honest Employees
I needed my brakes done, as they were grinding, and a serpentine belt replaced. I made my appointment with Heather brought my car in on the morning specified, and got a call before noon, from Mike, telling me what the diagnosis was, and what it would cost!! They finished my car and I picked it up by 2pm the same day!! I will NEVER take my car anywhere but to North Wells Service Center!! THANK YOU to everyone there, for helping me to keep my 20yr old car in GREAT shape!!! ♡ Jenny L.
MICHELLE H. from North Wells Service Center responded on 06/30/2025 05:56 AM

Thank you for the extraordinary feedback, Jennifer. Happy tears! When you like it, we love it. It's been a pleasure keeping you safe in the vehicle you love 😍 so that you can go that extra mile and feel safe doing it. Thank you for being such a valuable part of our North Wells Service Center family. See you next time!


GJ
GARY J.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
9
Suspension issues
I've been to the North Wells service for over 4 years . They have constantly been above board in their fixing my car issues,particularly my 2002 Cl500 MB coupe. It's an older car but my favorite. They have always been up front with any of my car issues . Tough business but at least they are honest
in their dealings with me . Thanks Gary
MICHELLE H. from North Wells Service Center responded on 06/30/2025 05:48 AM

Thank you for the amazing feedback, Gary. We sincerely appreciate your ongoing loyalty over the years and look forward to working with you for many more years to come! It's been a pleasure keeping you safe on the roads, in your favorite vehicle, making those memories. Thank you for being the best part of our North Wells Service Center family!


NB
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NANCY B.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Service
North Wells Services Center is like having that special Uncle that "works" on cars. Always available with the Time, Tools & Talent to diagnose the problem with your car, make required repairs & get you back on the road. No BS, No Upsell, just straight talk & fair prices. Nice friendly people too!
MICHELLE H. from North Wells Service Center responded on 06/24/2025 07:05 AM

Thank you for such wonderful feedback, Nancy. We try to treat all of our customers like family - and family deserves the best! We sincerely appreciate your loyalty, and we look forward to helping you for many more years to come! See you next time.


SM
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STEVE M.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Road Ready
Great service
MICHELLE H. from North Wells Service Center responded on 06/24/2025 07:01 AM

Thanks, Steve. Even better customers! We appreciate you.


MB
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MOSE & DENISE B.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Professional service
We made the appointment and got our car serviced. Mechelle and the staff are always courteous and professional. We highly recommend them.
MICHELLE H. from North Wells Service Center responded on 06/24/2025 07:00 AM

Thank you for such wonderful feedback, Mose and Denise. It's always a pleasure working with you. We appreciate you being the best part of our North Wells Service Center family! See you next time.


TK
TOMAS K.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Service was amazing!
My experience at north wells was amazing! The 2 ladies in the front bent over backwards to help me! On top of that my car(fuel pump)was done the same day I dropped it off. North Well Service Center is where I will be taking my car moving forward!
MICHELLE H. from North Wells Service Center responded on 06/24/2025 06:58 AM

Thank you for the amazing feedback, Tomas. We always try to get you back on the roads as quickly and safely as possible. Welcome to our North Wells Service Center family! We are here for you when you need us.


JD
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JULIE D.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2025
verified customerVerified Customer
10
Great service
They always make sure your car is repaired right, and will go out of their way to order parts, if they don't have them. They are friendly, knowledgable, honest and helpful!
MICHELLE H. from North Wells Service Center responded on 06/17/2025 12:28 PM

Thank you for the extraordinary feedback, Julie. Its always a pleasure working with you. We appreciate you being such an awesome part of our North Wells Service Center family. See you next time!


RH
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RICHARD H.
Fort Wayne, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Scheduled an oil change.
Service was very timely. Less than forty minutes. Employee was very helpful and courteous.
MICHELLE H. from North Wells Service Center responded on 06/17/2025 12:26 PM

Thank you for the amazing feedback, Richard. We appreciate your ongoing loyalty over the years. See you next visit!

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