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Rick's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,538 Reviews)
94
Write a Review
Schedule Appointment

Score Details

5 stars
95%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores™
4.7
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business For 20 years, Rick’s Service Center has been a pillar of the community. We’re proud to donate a portion of our proceeds to many excellent local and national organizations like the Boys & Girls Club, Shriner's Club, and Douglass Cooperatives and we're committed to supporting our local schools with sponsorships. Each year, our business grows because of our wonderful community members, so it’s important to us to give back. ...more

Categories
Auto Repair, Import Auto Repair, Domestic Auto Repair
Contact
(865) 453-2915
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
400 Parkway Sevierville, TN 37862-3403
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Affiliations

Rick's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(4,538 Reviews)
Write a Review
Recent Reviews
JS
JACK S.
Dodge Grand Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Awesome service
We were on vacation and had a brake problem. Someone recommended Rick's Service. I called them and they squeezed me in the next day.

I got there 15 minutes early and they started working on my car. Test drove it, inspected it and gave me a couple of options.

I chose one and they completed the job in 45 minutes. They took me for a test drive and I was very happy.

Professional job, superior staff and reasonable price.
MW
MIKE W.
Sevierville, TN
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Honest and dependable
Rick’s has always done excellent work for me and I appreciate their honesty and integrity!
Had some a/c work done a few months ago and the part installed went bad! They covered it under warranty and took care of the problem immediately!
SH
SUSAN H.
Sevierville, TN
GMC Sierra 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Good service
Very accommodating and helpful by getting me worked in
LG
LINDA G.
Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
A few days to get in. But worth the wait!
My car broke down at the light in front of the shop on Thursday afternoon. They got it in the shop, ordered parts & had me pick it up Monday evening! My whole family takes our vehicles to them. For emergency repairs and regular maintenance! My car is 20yrs old!
Verified Customer
Sevierville, TN
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
10
On the go
They are fast and honest and do great work every time.
Verified Customer
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
9
Brake service.
Drives and brakes like the day I purchased it.
Verified Customer
Sevierville, TN
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Ricks service center is the best
I’ve always had great service at Rick’s service center they do excellent work and you know the cost up front .
SH
SUSAN H.
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
10
Great service every time!
Great service every time! Friendly folks who do a great job!
FS
FRANK S.
GMC Sierra 2500HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Oil change
Rick’s is a great Auto Sevice Center, fair prices, excellent work, and speedy service.
Verified Customer
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
7
I recommend it to anyone. They get the job done.
Great atmosphere great customer service.
BC
BONITA C.
Sevierville, TN
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
9
Anonymous
The company was great to get my car in and repaired it quickly. The service department and staff were very polite and detailed.
Verified Customer
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
Always Reliable
Rick’s is always reliable and willing to help in a pinch!
JT
JEREMY T.
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Quick service
Had a busted hose and broken spring and Rick’s was able to get my van in and completed quickly.
ML
gravatar
MICHAEL L.
Strawberry Plains, TN
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
AC
If you need your car fixed go to Ricks
GK
GLENN K.
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Rodent damage
Some rodents had chewed the battery cable on my car and it would not start. Had it towed to Rick's Service Center. They were able to splice the cable and tape it up. They cleaned out any other signs of the rodent. They took the car out to check it out... everything was fine. They updated me about all they had done... they did a great job, and charged a fair price for the work.
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