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Ron Marhofer Hyundai Cuyahoga Falls

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,194 Reviews)
80

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5Overall Rating 2.9/5
272
Total ReScores
4.8
ReScore Average
80
Net Promoter Score ®

Business Details

About

For us, "customer service" means making your vehicle service experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of having your vehicle serviced from our dealership. For us, "customer service" means making your vehicle service experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of having your vehicle serviced from our dealership.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(330) 923-3888

Business Hours

Mon
7:30 AM - 9:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 9:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
1260 Main Street Cuyahoga Falls, OH 44221
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,194 Reviews)

CK
gravatar
Charlene K.
Hudson, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/13/2026
0
Category: Service
Horrible experience
Completely unsatisfied with my collision repair and taking my car to another collision center to be fixed. My daughter found multiple problems after picking up the car when it was completed so we took it back for additional repairs. We were again told it was completed and were still not satisfied with the repairs. The manage told us that if we wanted it to be fixed correctly he would have to order a new bumper. The collision center on multiple occasions sent me a text saying that the could not get ahold of me with a phone call yet I never received a call to my phone or a voicemail. In addition text and verbal conversation I had with employees contradicted each other. My vehicle arrived at Marhofer on 1/28 and I picked it up from the collision department 3/13 after not being satisfied with my first “completion” on 3/6. Originally my car was to be completed on 2/20 but that was extended multiple times.
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