Business Solutions
English French Canadian
SureCritic / Auto Repair / Rt 11 Auto Repair And Transmissions
business image

Rt 11 Auto Repair And Transmissions

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 Reviews)
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
89%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

About

We offer state of the art service and can handle all your automotive needs.
At Route 11 Auto Repair you can trust that our experienced technicians will deliver quality work to solve your automotive needs. We offer state of the art service and can handle all your automotive needs.
At Route 11 Auto Repair you can trust that our experienced technicians will deliver quality work to solve your automotive needs.

Categories
Auto Repair, Auto Maintenance, Transmission Repair
Contact
(540) 323-7640
Opening in 5 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2629 Valley Ave Winchester, VA 22601
Get Directions
Rt 11 Auto Repair And Transmissions' Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(19 Reviews)
Write a Review
Recent Reviews
JY
gravatar
Justin Y.
Winchester, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2019
Total rip off, drunk while working, stole personal belongings off of truck!!!
The owner of this business scheduled a date for me to have my transmission replaced in my truck. I dropped it off and the work began. I dropped by the next day to find him working on the truck while drinking liquor, the little mini shot bottles, claiming that it was his cold remedy. He said that he didn’t feel well and that he was hung over. I have all of this on text messages as well as a video of him drinking in the shop while working on my vehicle. An hour or so in to me being there, he said his supplier was coming with a sensor that he needed for the truck, an output speed sensor and that he needed the money to pay him for it. So I handed him a hundred dollar bill. Turns out, that wasn’t what the truck needed and the guy left without selling SEAN, the owner of the business and man working on my truck, the part. I told him to hold on to the 100 because I owed him anyway which of course he did without an argument. We had agreed upon a 600 dollar price for the job. He begged me to pay him before the job was even done because he had to pay his supplier or something to that effect, so I did. Another 500.00 in cash. (He also asked that it be cash because the man was there and needed the money at that time.) At this time, the job was paid for but my truck wasn’t fixed. There seemed to be an issue and the transmission wouldn’t come out of fifth. It took him an additional two days to figure out that a wire right on the side of the transmission had been chewed through by a mouse and that’s what was causing the issue. When he got it figured out, I went there to pick up my truck. He comes outside, hands me the bill, and it’s 260 more than we agreed upon. The transmission fluid cost 175.00 to refill the tranny. I agreed to pay that, although it was never mentioned in the agreed upon price initially, but I understood. I had set two ladders for my business (I run a construction business) beside his building, with his permission, and told him I would be back to get them shortly. (My truck is already extremely high off the ground and with the ladders it wouldn’t fit on the lift) What does he do? He sends me a text after I leave saying I owe him money and that I left without paying him. We spoke on the phone and I told him I would come by as soon as I could and take care of the rest of the bill. I was supposed to be given 3 months to take care of this bill in full if I provided the transmission (which I did) but I had payed him the 600 already assuming we would be done with it and we could move on. Naturally, I think that he would honor the three months he gave me to pay off the total but of course he didn’t. Instead, he steals my ladders and hides them away somewhere from me where I can’t gave access to them until I give him an additional $380!!! Where that number comes from I will never know. I can only assume that in his drunken stouper he forgot everything that happened in those few days. Months later he still hasn’t returned my ladders which are a $375 investment each. He is withholding equipment that I use to support my family and pay my bills because In his mind, I owe him some money that was never paid on a schedule that was never agreed to. Just be mindful when dealing with this man. He seems EXTREMELY nice at first. He says all the right things and makes you think you’re in good hands. But don’t think you won’t be hassled about money right from the get go and hear a bunch of stories as to why you’re being bothered about it. I have sent him numerous messages asking to just get my possessions back and I’ll give him his money and we can each go out separate ways but he will not respond with anything other than, I need $380 which I do not owe and will not pay. I am filing a lawsuit against this business Monday morning, a police report will be made before then, and the BBB has been notified of his actions. Go somewhere else, save yourself the headache. There are shops out there that don’t need your money before the job gets finished and that won’t steal your personal belongings. If I could give a negative review I absolutely would.
Not Recommended
JD
gravatar
Jose D.
Winchester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Good company
This company is very good .And I will keep come to them for my vehicle.they do good business on the car.
Recommended
JS
gravatar
Jeff S.
Winchester, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2017
Competence and Integrity
The two qualities you need in automotive repair - competence and integrity. This place has both! Sean has fixed our vehicles when others could not and he only fixes what is needed. For example, a major repair diagnosed at another shop ended up being avoided by Sean discovering a $3 fuse that was blown. That won my business! Since then he has taken care of all of my vehicles. Yesterday I brought my son's vehicle in for what was expected to be a significant suspension repair which turned out to be just tightening up a bolt.
Recommended
RM
Raymond M.
Virginia
Dodge Pickup
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/26/2016
verified customerVerified Customer
Category: Service
Raymond said the beginning of the service was good. The middle was not so good and closer to the end the experience got better.
Recommended
JC
Janet C.
Capon Bridge, WV
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2016
verified customerVerified Customer
Category: Service
Janet said she is happy with her service and how quickly they were able to complete it. Sean did a great job.
Recommended
BE
Brian E.
Virginia
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
verified customerVerified Customer
Category: Service
Brian said the business did a wonderful job. They were very professional. They went above and beyond to make sure they did everything he needed.
Recommended
RS
Rick S.
Winchester, VA
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
verified customerVerified Customer
Category: Service
Rick said the business gets things done in a timely manner. They're kind, courteous and friendly.
Recommended
NS
Nikki S.
Strasburg, VA
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
verified customerVerified Customer
Category: Service
Nikki said this business gets the work done quickly and in a very good and timely manner.
Recommended
JJ
Jim J.
Winchester, VA
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2016
verified customerVerified Customer
Category: Service
Jim said they provided the best service. He was able to talk to someone personally about the work.
Recommended
SL
Shannon L.
Winchester, VA
Dodge Dakota
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2016
verified customerVerified Customer
Category: Service
Shannon said the business did the work quickly. They provide excellent customer service.
Recommended
CB
Caleb B.
Winchester, VA
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2016
verified customerVerified Customer
Category: Service
Caleb said he would recommend this business for service.
Recommended
DG
Darleen G.
Strasburg, VA
Buick Century
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2016
verified customerVerified Customer
Category: Service
Darleen said the business offered good service and they did not try to rip her off.
Recommended
LA
gravatar
Laira A.
Winchester, VA
Ford Econoline
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2016
verified customerVerified Customer
Fast service
Great service! Good customer care and keeping me informed of what was being done to vehicle.
My transmission was done sooner than expected.
They are great!
Recommended
CM
Chris M.
Winchester, VA
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
verified customerVerified Customer
Category: Service
Chris said the staff at this business provide good work at a reasonable price. Also, they're very straightforward about what exactly needs to be repaired, and their timing is pretty accurate.
Recommended
DS
David S.
Stephens City, VA
Chevrolet Suburban
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2016
verified customerVerified Customer
Category: Service
David said they did a great job in a short amount of time and at a good price.
Recommended
Displaying Review 1 - 15 of 19 in total
Businesses Near You
A-Z Auto Repair
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(446 Reviews)
Auto Care Clinic
95
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,430 Reviews)
Berryville Service Center, LLC
98
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(753 Reviews)
Skyline Service Center Inc
92
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(530 Reviews)
Ameritech Tire & Auto
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(496 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.