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Smith's Service Center

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(462 Reviews)
94
Write a Review
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Score Details

5 stars
96%
4 stars
1%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

Smith’s Service Center is a family-owned business that knows the meaning of value. For more than 30 years, we’ve met the needs of different generations with our traditions of honesty, expertise and quality. Owners Ron and Diane Smith, along with son Scott, represent the second and third generations of vehicle experts serving Madison’s Smith’s Service Center is a family-owned business that knows the meaning of value. For more than 30 years, we’ve met the needs of different generations with our traditions of honesty, expertise and quality. Owners Ron and Diane Smith, along with son Scott, represent the second and third generations of vehicle experts serving Madison’s East Side. ...more

Categories
Auto Maintenance, Auto Repair, Tires
Contact
(608) 241-1232
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
4313 Nakoosa Trail Madison, WI 53714-1319
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Smith's Service Center's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(462 Reviews)
Write a Review
Recent Reviews
DH
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DAN H.
Madison, WI
Chevrolet Colorado
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Tire repair
Quick and easy
JM
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JIM M.
Deerfield, WI
Toyota Tundra 2WD Truck
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Tundra review
They met and exceeded my expectations in keeping my nine year-old truck in excellent running condition.
WG
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WILLIAM G.
Madison, WI
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2025
verified customerVerified Customer
10
always a good experience
they always give an honest opinion
JM
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JIM M.
Deerfield, WI
Subaru Ascent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
The work was very thorough and completed in a timely fashion.
Excellent
JM
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JEFF M.
Madison, WI
Toyota Tacoma 2WD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2025
verified customerVerified Customer
10
Great service
Great service. Very knowledgeable team. Eric worked on giving me the best price possible. I really appreciated the effort. Great service experience. Thank you
CK
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CAROLE K.
Waunakee, WI
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Oil leak
My vehicle had a small oil leak but it was a big job! It was repaired and I had a car to drive while mine was out of service. I’ve been a customer at Smith’s for more years than I care to admit. They always take good care of me and my vehicle. I won’t go anywhere else!!
CB
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CAROL B.
Stoughton, WI
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
service
As always I received efficient, and honest service. I like that all repairs are pre approved by myself after being contacted by Smiths Service Center. I would highly recommend them
FH
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FRED H.
Reeseville, WI
Chevrolet Colorado
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2025
verified customerVerified Customer
9
Oil and lube and brake fluid change
As always, they did a great job
JW
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JOHN W.
Madison, WI
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Tire problem that wasn’t!
I found a nail in my tire I took a picture of it. Smiths service got me in to check the next day! I showed them a picture of the nail . They could not find any nail. They then located the area where it was and thought it must have fell out without damaging the tire! When I asked for my bill they said no charge!
SM
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SUSAN M.
Madison, WI
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Wellness check...
A+ all the way around. Taking a long trip and wanted the van to be ready to go.
MC
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MARK C.
Madison, WI
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Tires
Needed tires for my pickup. Smiths gave me an estimate and I said go ahead. When I picked up vehicle the price was not what was estimated. It was less! How often does that happen? They also hooked me up with a rebate from the manufacturer! Definitely my go to shop.
GM
Garrett M.
Sun Prairie, WI
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
Category: Service
Garrett said they always do a great job, service is always good, never had any problems and prices are very competitive.
Recommended
DM
Dennis M.
Madison, WI
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
Category: Service
Dennis said he's had work done for him by the business for the last 20 years and can always depend on them. He said it's more than the service and more like family.
Recommended
Verified Customer
Madison, WI
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Fast and friendly service
I was recommend by a friend to come to Smith's. They were able to get me in within 30 minutes of calling them and I was out in less than 45. The staff were super friendly to work with. The next time I need work on my car, I am definitely going to come back
PS
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P S.
Verona, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
10
Longtime relationship
Smith's Service Center has maintained our vehicles for over twenty-five years, including a Class B RV. Trustworthy and competent... that is why it has been a longtime relationship.
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