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Smiths Service Center

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(457 Reviews)
94
Write a Review
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Score Details

5 stars
96%
4 stars
1%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
94
Net Promoter Score ®

Business Details

About

Smith’s Service Center is a family-owned business that knows the meaning of value. For more than 30 years, we’ve met the needs of different generations with our traditions of honesty, expertise and quality. Owners Ron and Diane Smith, along with son Scott, represent the second and third generations of vehicle experts serving Madison’s Smith’s Service Center is a family-owned business that knows the meaning of value. For more than 30 years, we’ve met the needs of different generations with our traditions of honesty, expertise and quality. Owners Ron and Diane Smith, along with son Scott, represent the second and third generations of vehicle experts serving Madison’s East Side. ...more

Categories
Auto Maintenance, Auto Repair, Tires
Contact
(608) 241-1232
Visit Website
Open
Business Hours

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
4313 Nakoosa Trail Madison, WI 53714-1319
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Smiths Service Center's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(457 Reviews)
Write a Review
Recent Reviews
CK
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CAROLE K.
Waunakee, WI
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2025
verified customerVerified Customer
10
Oil leak
My vehicle had a small oil leak but it was a big job! It was repaired and I had a car to drive while mine was out of service. I’ve been a customer at Smith’s for more years than I care to admit. They always take good care of me and my vehicle. I won’t go anywhere else!!
CB
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CAROL B.
Stoughton, WI
Chevrolet Impala
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2025
verified customerVerified Customer
10
service
As always I received efficient, and honest service. I like that all repairs are pre approved by myself after being contacted by Smiths Service Center. I would highly recommend them
FH
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FRED H.
Reeseville, WI
Chevrolet Colorado
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2025
verified customerVerified Customer
9
Oil and lube and brake fluid change
As always, they did a great job
JW
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JOHN W.
Madison, WI
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Tire problem that wasn’t!
I found a nail in my tire I took a picture of it. Smiths service got me in to check the next day! I showed them a picture of the nail . They could not find any nail. They then located the area where it was and thought it must have fell out without damaging the tire! When I asked for my bill they said no charge!
SM
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SUSAN M.
Madison, WI
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Wellness check...
A+ all the way around. Taking a long trip and wanted the van to be ready to go.
MC
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MARK C.
Madison, WI
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Tires
Needed tires for my pickup. Smiths gave me an estimate and I said go ahead. When I picked up vehicle the price was not what was estimated. It was less! How often does that happen? They also hooked me up with a rebate from the manufacturer! Definitely my go to shop.
GM
Garrett M.
Sun Prairie, WI
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
Category: Service
Garrett said they always do a great job, service is always good, never had any problems and prices are very competitive.
Recommended
DM
Dennis M.
Madison, WI
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
Category: Service
Dennis said he's had work done for him by the business for the last 20 years and can always depend on them. He said it's more than the service and more like family.
Recommended
Verified Customer
Madison, WI
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Fast and friendly service
I was recommend by a friend to come to Smith's. They were able to get me in within 30 minutes of calling them and I was out in less than 45. The staff were super friendly to work with. The next time I need work on my car, I am definitely going to come back
PS
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P S.
Verona, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2025
10
Longtime relationship
Smith's Service Center has maintained our vehicles for over twenty-five years, including a Class B RV. Trustworthy and competent... that is why it has been a longtime relationship.
SM
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Susan M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
10
wellness check
As always 5 stars. I had several issues that needed to be taken care of. I appreciate having a loaner car.
SM
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SANDRA M.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2025
10
Awesome as usual
I experienced so many unpleasant frustrating attempts to find a "good mechanic". A body shop employee suggested his personal mechanic Smith's. That was over 20 years ago and I've never been anywhere else. Smith's has integrity, they explain needed repairs fully and are a family business. Their loaner cars are a lifesaver and their affiliation with Goodyear gives me tire discounts and 6 months same as cash financing. It's wonderful to have trust in your mechanic.
GS
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GARY S.
Madison, WI
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Tire Leak - Slow but Annoying
The repair was done on a drop off basis. No muss or fuss. The staff is always friendly and knowledgeable.
MC
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MARK C.
Madison, WI
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
oil change/rotate tires
Went in for oil change and rotate. Power steering fluid needed to be changed, and they took care of it while I was there. Did not need to make an additional appt. 13 year old truck still ably running thanks to the folks at Smiths.
MC
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MARK C.
Madison, WI
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
oil change/rotate tires
Everyone there treats you like family. My jeep has been serviced by Smiths since new. They keep it running like new!
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