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Tiger Tire & Auto

Average Score

4.8

(1,109 Reviews)

84

Score Details

ReScore Reviews^™

ReScore

Original Review

0

Total ReScores^™

-

ReScore^™ Average

84

Net Promoter Score ^®

Business Details

Categories

Contact

(334) 826-6627

Open

1994 Wire Rd Auburn, AL 36832

Tiger Tire & Auto's Reviews

4.8

(1,109 Reviews)

Reviews that include

Recent Reviews

MS

Michael S.

Tuskegee, AL

05/26/2025

0

Extremely Dissatified Customer -

My experience with Tiger Tire and auto in Auburn,Ala. was profoundly disappointing and has resulted in a complete lack of trust.I initially brought my 1992 Chevrolet Silverado for a "no start" issue. They diagnose and replace the fuel pump, assuring me via text that this would resolve the problem.
However, upon picking my vehicle up on May13,2025, the truck exhibited severe issue including rough surging idling, engine stalling out, and non functioning fuel gauge- all while still on their property.This clearly indicated the original issue was not resolved, and a new problem had appeared after their service. Despite these obvious malfunction, I was told the truck was ready and operative.
Compounding these issues, the shop's communication and honesty were severely lacking.
(1) Shifting Diagnosis: After the failed repair, I was vaguely informed of additional problems (in-need of a odometer cluster, and a tune-up) by service adviser Jackson Hadaway(May 13,2025), and another staff member suggested a electrical shortage on May 14.2025. Crucially,none of these new diagnosis were based on any actual diagnostic work by the shop.
(2) Inflated and Deceptive Towing Charges: I was charged $200.00 for the initial tow to their shop. Service Adviser Jackson Hadaway and another staff member claimed the towing company( Tiger Towing of Opelika, Ala.) had invoiced them for $200.00. However, I later confirmed directly with Tiger Towing that their actual invoice to Tiger Tire and Auto was only $150.00. This blatant discrepancy is clear evidence of dishonesty and deceptive billing practices.
(3) Confusing Veteran Discount: My attempt to understand their veteran discount revealed more inconsistency. A staff member gave one explanation ( based on parts and labor cost),while management(Joe Jordan) stated it was 10%, but with very confusing specifics. The complete absent of any visible signage or clear written policy for this discount highlights a lack of transparency.
Given their failure to correctly diagnose and fix the initial problem,the appearance of new issues after their work and their highly questionable billing practices. I have completely lost confidence in this auto shop. I am currently pursuing a full refund for their unsatisfactory and potentially damaging service.
I urge other consumers to exercise extreme caution before trusting Tiger Tire and Auto with their vehicle. Michael S.

View all Reviews

Service Coupons and Posts

Thank you for the fantastic review, Auburn/Opelika! We're thrilled to be your go-to for all your automotive needs. ?? We're always here to answer your questions and get the job done right. #CustomerAppreciation #TigerTire

Thank you for revving up our day with your 5-star review! ? We're delighted to hear that you had a great experience with our services. Looking forward to seeing you again soon! #CustomerAppreciation #TigerTireAndAuto

Thanks for the high praise! ? We're thrilled to have been able to get you back on the road in no time. We look forward to helping you out again in the future! #CustomerAppreciation #TigerTireAndAuto

? Thank you for choosing Tiger Tire & Auto for all your tire needs! We're thrilled to hear that you had an outstanding experience with our friendly and helpful team. We appreciate your continued support! ? #CustomerAppreciation #TigerTire

Thanks for the 5-star praise! We're thrilled to hear about your positive experiences with our team. Austin and Shane will be happy to hear your kind words. We're here to keep you and your family road-ready! ?✨ #CustomerAppreciation #AutoCare

????? Thank you for trusting us with your vehicle for over a decade! We appreciate your loyalty and support! #TigerTireAuto #Auburn ??️

? Thank you for the 5-star review! ⚡️ We're thrilled to hear that we could provide prompt service and get you back on the road. ?? We appreciate your support! #TigerTireAndAuto #Auburn #CustomerSatisfaction #Grateful

? Thank you for recommending us! We appreciate your support and trust in our services. ?✨ #CustomerAppreciation #TigerTireAndAuto #Auburn

Thank you for your kind words, Kristin! ? We're so glad you had a great experience with us. #TigerTireAndAuto #Auburn

We ❤️ hearing feedback like this! ? Thanks for the kind words, [Name]. We're proud to be the go-to auto shop for Auburn and the surrounding area. #Auburn #TigerTireAndAuto #AutoShop

Thank you for your loyalty, Brad! We're so glad to have been your go-to shop for 25 years. ?? #TigerTireAndAuto #Auburn

Thanks for the kind words, Katrina! ? We're thrilled to hear that you feel comfortable and confident bringing your Honda Pilot to us. #Auburn #TigerTire&Auto ?⭐️⭐️⭐️⭐️

Thanks for the kind words, Michael! ? We're so glad you had a great experience with us. #TigerTireAndAuto #Auburn

Thanks for the great review, Kristin! ? We're so glad we could help you out before your road trip. #TigerTireAuto #Auburn

???#Auburn #SmallBusiness #ShopLocal

Thanks for the great review, Lee! ? Our team is dedicated to providing the best service and we're glad you noticed! #TigerTireAndAuto #Auburn

Thanks for the kind words, Todd! ? We're glad you had a great experience with us at Tiger Tire & Auto in Auburn. #Auburn #TigerTireAndAuto #AutoRepair

Thanks for the great review, Keith! ? We're so glad you enjoyed your experience with us at Tiger Tire & Auto. We strive to provide the best customer service and satisfaction possible! #Auburn #CustomerSatisfaction #TigerTireAndAuto

Thanks for the great review, Scott! ? We're glad you had a great experience with us at Tiger Tire & Auto in Auburn. #oilchange #tirerotation #Auburn

? Austin was great! He quoted a price & answered all our ?. Staff was ? & knowledgeable. #Auburn #AutoRepair ?

Thanks Chuck! ? We're proud to provide quality service to our customers in Auburn. #TigerTireAuto #Auburn ???

Thanks for the kind words, Michael! ? We're so glad you feel like family when you come to Tiger Tire & Auto! #Auburn #HappyCustomer #ServiceWithAPurr

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