I bought my G80 Genesis in 2023 and it's a very nice luxury car. I took my car to the Universal Genesis for a tire pressure low light. They did a service, tire rotation and a wheel alignment while I waited. The low pressure light was fixed during the service. I go home with no issues. Next day one of the tires low pressure light came on again. My tire light shouldn't be on the next morning. So I take it back and they look it to figure out what wrong with it. The service person says too me " You have a nail in your tire". Oh boy, they didn't look at the tires when they did the tire rotation and balance. So this is a serious mishap that they missed. I am leaving this review because if you take your car to Universal Hyundai Genesis you will get the same caliber of service. The service manager called and asked me not to leave a bad customer service experience.
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