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Webb's Auto Center

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(267 Reviews)
-100
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Score Details

5 stars
89%
4 stars
8%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

We are your local family owned and operated automotive experts. Our employees have a combined 45 years of experience. We are your local family owned and operated automotive experts. Our employees have a combined 45 years of experience.

Categories
Auto Repair, Repair Shop, European Auto Repair
Contact
(812) 376-6110
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone Provided
481 Center St Columbus, IN 47201
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Webb's Auto Center's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(267 Reviews)
Write a Review
Recent Reviews
RA
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R. A.
Scipio, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2025
0
Very money first customer beware very rude
Total scam you. Very rude. If they buy parts for you you won't see the reciept. Put wrong battery il my Vette. Wouldn't give me reciept in case the battery went bad. Had to bring it back to them. They hide things very shady biz run far and fast away
ML
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Mattie L.
Chattanooga, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2024
0
DO NOT GO HERE!!!!!!!!!!
Worst costumer service I have ever witnessed. My husband came here months ago and they not only failed to fix the problem three separate times and still proceeded to charge us thousands of dollars, but they actually made the problem significantly worse and when this was pointed out to them they made any possible excuse and screamed at my husband on the phone. Literally as if he was talking to a toddler that was in the wrong. They cut corners and put a faulty part in his car not knowing that he was a mechanic, so of course he discovers this at the shop he works at when the part caused MORE problems than before. They refused to take any accountability, pay for or refund any of the thousands of dollars we’ve spent since going to them, and have at this point blatantly refused to speak with us about it. They have made it VERY apparent that their priority is money and not costumer satisfaction or safety. Wouldn’t recommend this place to my worst enemy. Only go here if you want to spend thousands of dollars only for your car to have more problems and then have to take legal action. :)
Update since last review:
After filing a complaint with the better business bureau about our situation, the people at Webb’s Auto have told MULTIPLE complete LIES about what happened to make themselves look better. They have said that we “tampered” with the defective part that THEY put in our vehicle, which we then had to pay more money to replace. Yeah, that makes complete sense you really thought that one through huh!
Genuinely I am in complete shock that this place is in business and people take their vehicles here. I really really want to get this point across to whoever may be reading these reviews, this should NOT happen to anyone! Please do not go here!
ML
gravatar
Mattie L.
Chattanooga, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/05/2024
0
DO NOT GO HERE!!!!!!!!!!
Worst costumer service I have ever witnessed. My husband came here months ago and they not only failed to fix the problem three separate times and still proceeded to charge us thousands of dollars, but they actually made the problem significantly worse and when this was pointed out to them they made any possible excuse and screamed at my husband on the phone. Literally as if he was talking to a toddler that was in the wrong. They cut corners and put a faulty part in his car not knowing that he was a mechanic, so of course he discovers this at the shop he works at when the part caused MORE problems than before. They refused to take any accountability, pay for or refund any of the thousands of dollars we’ve spent since going to them, and have at this point blatantly refused to speak with us about it. They have made it VERY apparent that their priority is money and not costumer satisfaction or safety. Wouldn’t recommend this place to my worst enemy. Only go here if you want to spend thousands of dollars only for your car to have more problems and then have to take legal action. :)
Update since last review:
After filing a complaint with the better business bureau about our situation, the people at Webb’s Auto have told MULTIPLE complete LIES about what happened to make themselves look better. They have said that we “tampered” with the defective part that THEY put in our vehicle, which we then had to pay more money to replace. Yeah, that makes complete sense you really thought that one through huh!
Genuinely I am in complete shock that this place is in business and people take their vehicles here. I really really want to get this point across to whoever may be reading these reviews, this should NOT happen to anyone! Please do not go here!
ML
gravatar
Mattie L.
Chattanooga, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2024
0
Just so unbelievably terrible
Worst costumer service I have ever witnessed. My husband came here months ago and they not only failed to fix the problem three separate times and still proceeded to charge us thousands of dollars, but they actually made the problem significantly worse and when this was pointed out to them they made any possible excuse and screamed at my husband on the phone. Literally as if he was talking to a toddler that was in the wrong. They cut corners and put a faulty part in his car not knowing that he was a mechanic, so of course he discovers this at the shop he works at when the part caused MORE problems than before. They refused to take any accountability, pay for or refund any of the thousands of dollars we've spent since going to them, and have at this point blatantly refused to speak with us about it. They have made it VERY apparent that their priority is money and not costumer satisfaction or safety. Wouldn't recommend this place to my worst enemy. Only go here if you want to spend thousands of dollars only for your car to have more problems and then have to take legal action. :)
FR
Faith R.
Indiana
Chevrolet Traverse
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
verified customerVerified Customer
Category: Service
Faith said the business got her in quick and took care of her.
Recommended
SS
Sam S.
Indiana
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2018
verified customerVerified Customer
Category: Service
Sam said they were great and courteous at the business.
Recommended
KT
Kenneth T.
Indiana
GMC Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2018
verified customerVerified Customer
Category: Service
Kenneth said this business was good.
Recommended
JW
Jerry W.
Columbus, IN
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
verified customerVerified Customer
Category: Service
Jerry said the business is the only place he will take his vehicle, as he wants it done right.
Recommended
BB
Bryan B.
Indiana
Dodge Sprinter
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2018
verified customerVerified Customer
Category: Service
Bryan said they were very efficient, quick and responsive.
Recommended
NP
Ninad P.
Indiana
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2018
verified customerVerified Customer
Category: Service
Ninad said the employees were very helpful and they answered all his questions. They explained the completed work.
Recommended
ST
Sherry T.
Indiana
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
verified customerVerified Customer
Category: Service
Sherry said the staff were knowledgeable, quick, and very polite.
Recommended
VG
Vaughn G.
Indiana
Chevrolet Chevy Express
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
verified customerVerified Customer
Category: Service
Vaughn said the service was a very positive experience, the staff explained the details very well, and they went above and beyond his expectations.
Recommended
KB
Kevin B.
Indiana
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2018
verified customerVerified Customer
Category: Service
Kevin said that the facility always goes out of their way to see everything he needs is taken care of.
Recommended
RS
Randy S.
Indiana
Ford Police Interceptor
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2018
verified customerVerified Customer
Category: Service
Randy said he recommends them frequently.
Recommended
DG
gravatar
DON G.
Columbus, IN
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
verified customerVerified Customer
Needed filters change
Friendly , Professional and courtesy people. Great service and affordable prices.
Recommended
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