Thank you for reaching out, Michael. We’re so sorry to hear about your experience with one of our Retailers. Although each Genesis Retailer is independently owned, we still hold them to the highest standards. We'll share your feedback with their management team. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc

Thank you, Phillip, for taking the time to share your concerns with us regarding your Genesis 2023 GV80. We encourage you to visit your local authorized Genesis Retailer for further inspection and assistance. Nothing is more important than the safety of Guests. Please reach out to our Genesis Customer Care team at (844)-340-9741 if you require additional support in communicating with the retailer, our office will be glad to act as a liaison. Thank you. ^cc

Thank you for reaching out, Karen. We’re so sorry to hear about your experience with one of our Retailers. Although each Genesis Retailer is independently owned, we still hold them to the highest standards. We'll share your feedback with their management team. We would like to encourage you to reach out to our Genesis Customer Care team at (844)-340-9741 for support and assistance if needed. Thank you. ^cc