Thank you for reaching out, as we appreciate your feedback. We are disappointed to hear about the circumstances that prompted your contact. Our records show that your case has already been escalated to one of our case managers for assistance. We will request your case manager to connect with you for any additional support.

Genesis Consumer Affairs^mm

Thank you for reaching out, as we appreciate your feedback and insight.  If you require assistance in communicating with the retailer, our office will be glad to act as a liaison. We would like to encourage you to reach out to our customer care team at (844)-340-9741 for support.