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Brent Parker

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(437 reviews)
77

Reviews of Brent Parker

Verified Customer
Saint Maries, ID
Ford Bronco Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2022
verified customerVerified Customer
10
Category: Service
always a great experience
Happy with my purchase and my service at Mike White Ford! I would recommend them to anyone who is looking to purchase. Thank you!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:30 PM

Anonymous, thank you for the great review! We're so grateful that you chose to come to Mike White Ford and we look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
SB
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SHELLEY B.
Spokane Valley, WA
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2022
verified customerVerified Customer
10
Category: Service
Oil change
They were very professional and prompt.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:53 PM

Shelley, thank you for the 5 star review! Professional and prompt are two of our biggest goals with customers. We look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
Verified Customer
Hayden, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
verified customerVerified Customer
9
Category: Service
Always good service
I am always happy with the service at Mike White Ford. It is always timely and reasonably priced. They were kind of busy and must be new people. For the first time they didn't go over the 17 point check with me and when they were done with the truck they didn't take out the plastic seat cover, paper floor protector or number card hanging from rearview mirror. Not a big deal but the little things matter. I still like the service and will continue getting service there.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:51 PM

Anonymous, thank you for not only the kind words, but the actionable feedback. We always want to know where our areas of improvement are and we pledge to keep working towards a better experience. We will address these issues with our team so that we can improve. Thank you for choosing Mike White Ford!

Employees worked with
BP
Brent Parker
GB
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GERALDINE B.
Harrison, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2022
verified customerVerified Customer
7
Category: Service
Oil change, tire rotation
I got there half hour early. I was there from 1000 am until noon. My appointment was at 1030. It took a long time to change the oil and air filter. Didn't expect that.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:50 PM

Geraldine, thank you for the feedback. Usually oil change/tire rotation appointments take around an hour to complete. Sometimes there are outside factors that we are unable to control. We're sorry that we weren't able to meet that time-line expectation for you and pledge to keep working hard to meet it for you in the future. Thank you for choosing Mike White Ford.

Employees worked with
BP
Brent Parker
BW
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BETTY W.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
verified customerVerified Customer
10
Category: Service
The process for maintenance/service is very efficient
The employees at Mike White Ford are always knowledgeable and so pleasant to deal with.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:46 PM

Betty, thank you for the 5 star review. We're very proud of our team and glad that you have faith in us! We look forward to serving you again in the future.

Employees worked with
BP
Brent Parker
RS
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RONALD S.
Post Falls, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
verified customerVerified Customer
10
Category: Service
Service
Very professional. Great service. Vehicle was completed on schedule.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:46 PM

Ronald, thank you for the great review! We're so glad that you had such a successful experience with our team! We look forward to serving you again in the future.

Employees worked with
BP
Brent Parker
JB
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JULIE B.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2022
verified customerVerified Customer
10
Category: Service
Great service experience
Staff very courteous and professional. Quality of work exellent. Work done on schedule. I strongly recommend Mike White Ford's service team.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:33 PM

Julie, thank you for the great review! We're very proud of our team and glad that you've had such positive experiences with them! We look forward to serving you again in the future.

Employees worked with
BP
Brent Parker
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2022
verified customerVerified Customer
10
Category: Service
Pleasant
Always friendly and attentive
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:32 PM

Anonymous, thank you for the 5 star review. Friendly and attentive are always our main goals! We look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
RD
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ROGER D.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2022
verified customerVerified Customer
10
Category: Service
.
.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:23 PM

Roger, thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with
BP
Brent Parker
Verified Customer
Coeur D Alene, ID
Toyota RAV4
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/26/2022
verified customerVerified Customer
6
Category: Service
Timely service on my vehicle and great customer service.
This is the first questionable experience I have had with service of my vehicle at Mike White Ford, concerning my tire check and rotation. After leaving, and driving less than 5 miles, my low tire alert light came on. Upon returning, and having the pressure checked, it was found that all 4 tires were approximately 10 #'s low in air pressure. Your service department remedied the problem without hesitation, but it leaves me to wonder if your equipment was faulty or how/why this would occur. I realize this is not the 'norm' for your facility, but of concern.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2022 02:33 PM

Anonymous, thank you for letting us know about your experience. We're going to discuss with our team and double check the calibration on our equipment so that this shouldn't be an issue again. Thank you!

Employees worked with
BP
Brent Parker
HW
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HELEN W.
Spirit Lake, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2022
verified customerVerified Customer
10
Category: Service
As usual, great service and service advisor.
Always very pleased with my service advisor. They are pleasant and knowledgeable
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 03:05 PM

Helen, thank you for the 5 star review. We're so glad that you were pleased with both your service and advisor. We'll be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employees worked with
BP
Brent Parker
DG
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DENNIS G.
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2022
verified customerVerified Customer
10
Category: Service
Quick and thorough
Mike White Ford has always been very thorough and answered any questions I may have had. Very pleasant experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 03:04 PM

Dennis, thank you for the kind review! We're proud of our team and glad that you've had positive experiences with them. Thank you for choosing Mike White Ford.

Employees worked with
BP
Brent Parker
ST
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Steve T.
Cheney, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2022
verified customerVerified Customer
10
Category: Service
Lube, oil, etc.
Easy to schedule online, prompt service at the counter, and the service was done well and on time. I had to attend a virtual meeting while the work was being done, and Brent suggested a perfect out-of-the way corner for me to handle the meeting.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 03:01 PM

Steve, thank you for the 5 star review! We're so glad that your service experience went well and that Brent was able to direct you towards an area where your virtual meeting could take place. Thank you for choosing Mike White Ford.

Employees worked with
BP
Brent Parker
LW
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LAWRENCE W.
Nine Mile Falls, WA
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/23/2022
verified customerVerified Customer
8
Category: Service
10K Service
Upon arriving home, I noticed that the tonneau cover was not adjusted as requested. In fact, the adjustment screw was missing.

Today, when attempting to check the tire pressures, I found that the tires were improperly mounted with no way to get to the inner tire schraeder valve. I think this warrants some training.
Employees worked with
BP
Brent Parker
JR
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JOANNE R.
Rathdrum, ID
Ford Escape
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/20/2022
verified customerVerified Customer
0
Category: Service
Things have changed!
I used to be able to come in for an oil change and get a diagnostic of any issues my car might be having. NOW, not only do I need to return for that diagnostic, but I get to pay over $100 to have it done. THEN I get to return a third time and have the repairs done. Shouldn't you at least deduct the cost of the diagnostic from the repair bill? As you reported, I have a "very large oil leak" (I knew that already). You cannot get me in for 6 weeks to tell me I have an oil leak. By the time it is fixed, I might not have any oil left and my car might be ruined. I am very disappointed in my latest visit.
Employees worked with
BP
Brent Parker
RB
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RODNEY B.
Rathdrum, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/19/2022
verified customerVerified Customer
4
Category: Service
Mr Rod Boyer
Service person only wanted to talk about what was important to him. Did not want to discuss problems I had and how to resolve them. Did not help me tell I was going to pay for service
Employees worked with
BP
Brent Parker
TG
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TERRE G.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2022
verified customerVerified Customer
10
Category: Service
Tire Alignment
Fast & easy check in & out. Service done promptly. Excellent customer service
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:47 PM

Terre, thank you for the excellent review! We're so glad that your alignment was easy and timely! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Employees worked with
BP
Brent Parker
LM
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LAURA M.
Coeur D Alene, ID
Ford Maverick
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2022
verified customerVerified Customer
10
Category: Service
Oil change and snow tires put on
I always receive excellent customer service. Everyone is polite, attentive and helpful. Honestly the best car dealer service I have ever experienced in my almost 40 years of driving. Highly recommend.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:44 PM

Laura, thank you for the incredible compliments! We're so proud of our team and glad that you've had such positive experiences with them! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Employees worked with
BP
Brent Parker
Verified Customer
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2022
verified customerVerified Customer
10
Category: Service
Good service
The only concern is not being able to enjoy the Ford coverage of the included oil, oil filter change, and tire rotation at another Ford dealership. When I showed up at Frontier Ford of San Jose, CA, the service clerk wanted me to pay for a package I already purchased. I should not have to call my primary dealer nor drive almost 2000 miles for an oil change. I was on the road and was told this service was complimentary. I was proved wrong. Please fix the miscommunication. Thanks
Employees worked with
BP
Brent Parker
DP
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DAVID P.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2022
verified customerVerified Customer
10
Category: Service
Service on my F350
Mike White Ford always does a great job with my F350. The service is simply outstanding. Thanks for taking good care of my truck and me and my dog:)
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:37 PM

David, thank you for the kind words. It is a pleasure working on your F350. You (and your dog) are always welcome to stop by! Thank you for choosing Mike White Ford! Thank you for being part of the Mike White Ford Family!

Employees worked with
BP
Brent Parker
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