BP

Brent Parker

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(436 reviews)

77

Reviews of Brent Parker

SR

STEVEN R.

Dalton Gardens, ID

11/27/2023

Verified Customer

10

Category: Service

Great service

Professional and friendly staff.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:34 PM

Thank you, Steven, for such a positive review of Mike White Ford of Coeur d'Alene. We strive to provide the best customer service to our patrons. It's wonderful to hear that we achieved that for you! We appreciate your business and hope to see you again soon.

Employees worked with

MK

MARTY K.

Fernwood, ID

11/25/2023

Verified Customer

10

Category: Service

Oil change

Customer was good

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 12/04/2023 01:34 PM

Thank you for your review, Marty! We’re glad to hear that your overall experience with us was positive. We strive to provide the best service and customer care to all of our valued customers. We appreciate your business and look forward to serving you again in the future.

Employees worked with

TD

THOMAS D.

Post Falls, ID

Ford Super Duty F-250 SRW

11/23/2023

Verified Customer

10

Category: Service

Oil service

Easy to schedule and great service, as always!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:43 PM

Thank you for your kind review, Thomas. We are so glad to hear that you had an excellent experience with Mike White Ford of Coeur d'Alene! We strive to provide top-notch customer service and are thrilled that you were able to schedule easily with us. We appreciate your business and look forward to continuing to serve you.

Employees worked with

MJ

MICHELE J.

Rathdrum, ID

11/18/2023

Verified Customer

10

Category: Service

Great job as always!

I always have a good experience with Mike White Ford. The staff there treats me well, answers my questions, and no pressure. I couldn’t ask for more!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:40 PM

We are thrilled to hear that you had a good experience at Mike White Ford of Coeur d'Alene! We value our customer's satisfaction and it means a lot to us to know that you had such a great experience with our staff. We thank you for your business and look forward to seeing you again soon.

Employees worked with

BP

BETTY P.

Coeur D Alene, ID

11/18/2023

Verified Customer

10

Category: Service

A little disappointed

I bought my car a from this location a while ago. Since then, I get all my service through them. I called to make an appointment for a headlight bulb change and was told that they don’t do appointment for those and to just come in. I took it in and was told it was going to take over an hour. So, I decided to go back another day. The next time I took it in, I dropped it off. When I dropped it off, the guy at the counter asked me if that was a Mazda as they don’t carry those bulbs and if I had an appointment. I explained how I called in and they told me no appointment necessary. Then, I explained that I get all my service done through them as I bought my car from them. He seemed very frazzled as they were busy. So, he wrote my name down and then I handed him my key. That was at 9 AM. I received a text introducing me to my technician. A couple of hours went by and I text back and asked them how much longer. No response. Waited until 4 PM and called in. They told me it was in progress. So, I waited another hour and called back. Still showed in progress and that he would have my tech call me. I did that call and said to wait until about 5:45 and head over. I did and it was done.

I will continue to take my car there. And this is the only negative I have to say. The person I took my car to was hurried and made me feel like I was a huge inconvenience and I felt like he was trying to get me to take it elsewhere. I had to explain to him that this was the only place I take it. I highly recommend that they make bulb changes by appointment.

Employees worked with

WW

WILLIAM W.

Saint Maries, ID

11/18/2023

Verified Customer

10

Category: Service

Quick oil change

Second visit to service our Mazda, ready on line appointment, greeted and checked in promptly. Given time estimate. Waiting area extremely comfortable with great free coffee. Car ready early as usual, clear explanation of findings and cost and easy checkout with free car wash coupon. Cannot be more delighted. I drive an hour to have out car serviced here.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:39 PM

Thank you William for taking the time to share your experience. We truly appreciate your business and are delighted that you were pleased with the level of customer service you received from our team. We appreciate your feedback and look forward to seeing you again soon!

Employees worked with

MB

MICHAEL B.

Coeur D Alene, ID

11/18/2023

Verified Customer

10

Category: Service

Awesome experience! Brent is the best!

I trust the team at Mike White Ford. Brent is the best advisor around. He cares. He works hard. It’s so fun when you find people like him.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:39 PM

Thank you for the positive review, Michael! We are so glad that Brent was able to provide an exemplary service experience. We hope to continue to exceed expectations and provide our customers with the best service possible.

Employees worked with

JH

JON H.

Pinehurst, ID

Ford F350

11/18/2023

Verified Customer

7

Category: Service

Oil change

Came in to have the first oil change on my F350, took about 1.5 hours, comfortable waiting area. Took care of everything along with rotating tires and topping off DEF. Service guys were very friendly, informative and helpful.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:39 PM

Thank you so much for choosing Mike White Ford of Coeur d'Alene, Jon. We are thrilled to hear that you had an enjoyable experience in our comfortable waiting area and that your oil change was completed in 1.5 hours. We are glad to know that our service guys were friendly, informative, and helpful throughout the process. We appreciate your business!

Employees worked with

JH

JUDI H.

Athol, ID

11/17/2023

Verified Customer

10

Category: Service

Truck service

Always helpful. They accommodate around my work schedule. They take very good care of my Ranger

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:38 PM

Thank you for the great review, Judi! We are delighted to hear that we were able to accommodate your work schedule and that you are happy with the care of your Ranger. We value your business and look forward to helping you again soon.

Employees worked with

SR

SCOTT R.

Coeur D Alene, ID

11/17/2023

Verified Customer

10

Category: Service

Perfect Every Time

The team at Mike White Ford is outstanding. Great group of people who know how to work together and get the job done perfectly each time. I can’t thank them enough

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:38 PM

Thank you so much Scott, for taking the time to share your positive experience with us! We are grateful to have customers like you and we strive to continue providing excellent service. We are always happy to hear that our team is doing a great job and that we are meeting or exceeding your expectations.

Employees worked with

Verified Customer

Hayden, ID

11/16/2023

Verified Customer

10

Category: Service

Always great

Thanks!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/30/2023 09:38 PM

We are very happy to hear that you had a great experience with us. We strive to provide the best possible service and we are glad to hear that we achieved that goal.

Employees worked with

JA

JASON A.

Coeur D Alene, ID

11/15/2023

Verified Customer

5

Category: Service

New car purchase from a typical money driven dealer.

I had been looking for a Maverick for 2 years and didn’t want to order and wait a year or pay the absurd “Market Adjustment” on the few available.

I found my Maverick as it was just listed online as for sale. I drove to the lot and found the Maverick with a salesman sitting inside talking on this cell phone.

I assumed he was calling his “contacts” to sell it. I called my Salesman “Jim” and confirmed that it was actually available.

I arrived and took the Maverick for a test drive. I agreed to purchase the vehicle for cash.

I explained I needed no financing, had no trade in and needed no insurance.

There was talk that there should have been a $5000 market adjustment added to the price but the internet department jumped the gun only listing it at MSRP. I

I said well I would not be sitting there if that was the case. Not sure if that was just a “smokescreen” to push my purchase.

While entering my current information into the computer I was asked for my SSN and was told this was for identification purposes.

I knew this was a ruse and explained I needed no financing and that my credit was exceptional. Never was I asked to run my credit history.

Shortly thereafter the finance manger came out with my credit history report which was probably falsified at a much lower 744 rather than the 800 plus I always have.

According to the FCRA the business requires a “Permissible purpose”. Which I don’t think applies since I advised up front I needed no financing and the lower score was to sell me financing at an inflated interest rate.

Since this Maverick was being sold as new with the MCO never being sent in although it came out of what I was told was the demo/rental fleet with 4200 miles. I was told these miles would count against my warranty.

I found in their need to make as fast a sale as possible this Maverick had not been serviced.
And I advised that I wanted the vehicle serviced as any other new or used vehicle is on the lot. This was agreed to and appointment was made the following week.

I then had to finish paperwork in the Finance Mangers office. He tried to sell me everything from ceramic coating and maintenance plans to extended warranties. I told him that I was not interested in any of it. He then began to debates the cost of doing my own oil changes!

I told him that it’s not always about money and that I have been a mechanic for over 40 years and that my attention to detail could not be provided in a high volume dealership.

Upon completion the Finance Manager said
“Have a blessed day”. Who is he to bless me? Keep your business secular!

“Jim” bought me a new ball cap at the parts counter for my purchase. I thanked him again as I have bought cars from him since 1991. I told him I’d be back in a week for my scheduled service.

Upon return one week later for my service and spoke with the same service writer. I was asked how was this being paid for? I

I explained that my salesman and I had just spoken with him last week and the arrangements were made at the time of purchase for a new vehicle to be serviced.

“Jim” said that he was just advised since I didn’t purchase their maintenance plan I wouldn’t get a two free oil change.

Or I could pay for it with my Ford Pass points which I hadn’t even received yet!

This is insane as every new or used vehicle on that lot is serviced prior to sale! “Jim” said he agreed would pay for it.

The dealership was miffed because they had not made a huge profit by selling me a bunch of extras!

I’ve now received and spent my Ford Pass connect points.

My salesman deserves 5 stars, but the rest of you not so much.

Just another typical car dealership focused on the almighty dollar trying to squeeze every cent out of buyers!

Employees worked with

Verified Customer

Hayden, ID

11/13/2023

Verified Customer

9

Category: Service

The Works Service

The service was very professional.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

We're so pleased to hear that you had a great experience with us! We strive to provide our customers with the highest level of professional service, and it's rewarding to know that our efforts have been successful. Thank you for the feedback and your business!

Employees worked with

CM

CAREY M.

Priest River, ID

11/13/2023

Verified Customer

10

Category: Service

Great Service

Great service, Andrew is always very helpful and appreciated with the shuttle service, thank you! Brent is always helpful in explaining charges and getting vehicle when promised. Thank you!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

Thank you, Carey, for your 5-star review! We are very pleased to hear you enjoyed your experience with Andrew and Brent. It is our goal to provide our customers with the highest level of service and convenience. We appreciate your support of our dealership and are glad we could assist you with your needs.

Employees worked with

BL

BRIAN L.

Athol, ID

Ford Expedition

11/13/2023

Verified Customer

10

Category: Service

Needed more than we scheduled, still done early.

Truck was in need of spark plugs and transfer case service on top of what was scheduled. Got it done and back to us earlier than expected. Only small issues were the lack of an oil change reminder sticker and the oil life monitor was not reset. Small things considering all that was done.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

We appreciate your feedback and are glad to hear we were able to get your truck serviced quicker than expected. We regret the small issues of the reminder sticker and oil life monitor, and we'll make sure that our service team pays extra attention to those small details in the future. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

RC

RONALD C.

Athol, ID

Ford F350

11/13/2023

Verified Customer

10

Category: Service

Oil change

They got me out in the time they said!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:25 AM

Thank you Ronald, we appreciate your business. We strive to provide quality service and ensure our customers have a great experience. We're glad that you were able to get out in the time we said.

Employees worked with

ZD

ZACHARY D.

Hayden, ID

Toyota Tundra 4WD Truck

11/11/2023

Verified Customer

10

Category: Service

Service department

Connor, brent and the crew are amazing every time!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:26 AM

Thank you for your kind words, Zachary! We're glad to hear that you experienced such great service from Connor, Brent, and the rest of the crew. We strive to make sure all our customers are taken care of with the highest quality service. We appreciate your business and hope to serve you again soon.

Employees worked with

RV

ROBERT V.

Coeur D Alene, ID

Ford Expedition

11/09/2023

Verified Customer

10

Category: Service

Oil change and tire rotation

It was good service

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/16/2023 10:27 AM

Thank you for the positive review, Robert. We are so glad you had a good service experience at Mike White Ford of Coeur d'Alene. Our staff works hard to ensure all customers are taken care of, so it's wonderful to hear that we achieved that goal. We hope to have you as a returning customer soon.

Employees worked with

CM

CHRISTOPHER M.

Hayden, ID

11/09/2023

Verified Customer

10

Category: Service

Excellent service

Check in and service were handled professionally.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:34 PM

Thank you, Christopher, for taking the time to leave such a kind review. We are glad to hear that the check in and service were handled professionally and that you had a great experience with us. We strive to provide our customers with the best possible service and we are thrilled that we were able to meet your expectations.

Employees worked with

SB

SALLY B.

Coeur D Alene, ID

11/08/2023

Verified Customer

10

Category: Service

Quick and efficient

Staff were efficient and knowledgeable. Report of the service to my truck was thorough and easy to understand

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 11/09/2023 02:31 PM

Thank you so much for your positive review, Sally! We are so glad to hear that our staff was efficient and knowledgeable. It is very important to us that our customers understand the work we do, and we are pleased that the report of the service to your truck was thorough and easy to understand. We appreciate your business and hope to see you again soon!

Employees worked with

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