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Bryan Murillo

Service Writer/Manager
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(131 reviews)
92

AE
AIDAN E.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
9
Solid mechanics and service
Brian and the guys here are solid. Worked with me several times on price and always get me and the car in and out on a timely manner. Not even getting paid for this review- just trustworthy work and people.
Owner from Midtown Auto Repair- Goodyear responded on 05/30/2025 09:37 AM

We appreciate you taking the time to share your experience! It's good to know our team is hitting the mark and keeping things friendly while we work on your ride. We strive for efficiency, so we're glad you're in and out in a flash. Your recognition of our work means a lot to us, and it seems we might even deserve a gold star for our honesty! Looking forward to keeping your car happy and healthy in the future.


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DARRELL L.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/25/2025
verified customerVerified Customer
0
I was over charged for incompetent repair. I ofter couldn't find a qualified mechanic
I was over charged for incompetent repair. I often had to bring the car back to repair it. They only had one SAAB speacialist and I think he quit. All the others mechanics could not repair or even diagnose the issues. My sister had to take them to court to get her oil leak resolved. Don't walk away, RUN AWAY FROM THIS SHOP!

JH
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Jody H.
Peoria, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/20/2025
0
Bad repair, left us stranded
We were in town for a concert and started having engine trouble. AAA towed our van to this shop. They said it was a fuel injector problem and replaced a fuel injector. They said we were good to go. Leave to city to get home and same problem happens near Joliet. We were stranded at night. Eventually got the van home going very low speeds on back roads. Repair shop back home showed us that they replaced the wrong fuel injectors and there was another that was bad they didn't even find. Midtown's service manager, Bryan, has given me the runaround for months trying to get a refund. He didn't even apologize for the botched repair when I sent him proof it was their fault. They did a bad repair job and then shrugged it off when I complained. Bad shop, bad service, indifferent people. Please remove them from your approved repair shop list!

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CLAIRE M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2025
verified customerVerified Customer
10
Return customer
Always friendly, answer any questions, flexible with pickup/drop off.
Owner from Midtown Auto Repair- Goodyear responded on 05/19/2025 09:41 AM

We appreciate your kind words and are happy to hear that you had a positive experience with our team! Being friendly and flexible is our jam. We love answering questions and making the whole repair process as easy as possible. If you ever need anything else, just give us a shout!


MUKRAM
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
10
Nice
Great service
Owner from Midtown Auto Repair- Goodyear responded on 05/16/2025 09:38 AM

We're glad to hear you had a great experience with us! Our team prides itself on providing top-notch service. If our work could only fix haircuts too, we’d be in business as stylists as well! Come back anytime for more great service and a smile.


KR
KATHERINE R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2025
verified customerVerified Customer
9
Outstanding Service
Every time we've been to Midtown, the service has been courteous and professional. On more than one occasion, they far exceeded my expectations with regard to customer service and fair treatment.
Owner from Midtown Auto Repair- Goodyear responded on 05/16/2025 09:38 AM

It's great to hear that your visits to Midtown Auto Repair have consistently been so positive! We believe that courteous and professional service isn't just a goal, but a way of life. Exceeding expectations is just our way of keeping things interesting around here. Your support means a lot to us, and we’ll keep striving to keep the bar high (and the cars running well)!


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MITCH M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2025
verified customerVerified Customer
10
Great staff
Was treated very kind by the staff, walked me through everything, professional center.
Owner from Midtown Auto Repair- Goodyear responded on 05/12/2025 09:37 AM

We appreciate your feedback and are glad to hear that our team provided you with a friendly and professional experience. It sounds like you got the VIP treatment—minus the red carpet, of course! We're here to make auto repairs as clear as possible because nobody enjoys playing detective with their car's issues. Looking forward to assisting you again in the future!


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PETER R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2025
verified customerVerified Customer
10
Honesty and Great Service
Wednesday night one of my run-flat tires went flat. Thursday morning I drove to Midtown to buy a new tire. Brian told me it would cost over $700. When I commented that it was expensive, he suggested that I buy a used one for around $200. I had never before bought a used tire but when he told me it was only 2-3 years old, I realized it was 3-4 years younger than my other three. I bought it and drove it home on Friday.
Owner from Midtown Auto Repair- Goodyear responded on 05/12/2025 09:37 AM

It's great to hear that you found a solution that worked for you! Who knew a used tire could be the fountain of youth for your vehicle? We appreciate you trusting us to steer you in the right direction. Just remember, while the old saying goes that one man's trash is another man's treasure, we're just glad that tire turns out to be a hidden gem. Looking forward to helping you keep those wheels rolling smoothly!


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ANTAWAN G.
Chicago, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2025
verified customerVerified Customer
8
Quick service
I went into the shop to have a simple tire check and I came out with a lot more information than I needed which I thought was very nice and it was all done within 30 minutes
Owner from Midtown Auto Repair- Goodyear responded on 05/03/2025 09:39 AM

We're glad to hear that you found our tire check informative—sometimes you walk in for a quick pit stop and walk out with the whole pit crew's wisdom! A 30-minute turnaround is what we strive for, so it’s great to know we hit the mark. If you ever have more questions or need assistance, we’re just a pit stop away. Safe driving out there!


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MICHAEL F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Easy fast affordable service
Easy to drop off my Saab and get service fine I'm the middle of the day. The job was taken care of effortlessly.
Owner from Midtown Auto Repair- Goodyear responded on 04/24/2025 09:37 AM

We appreciate your feedback and are glad to hear that dropping off your Saab was as easy as pie. We like to think of ourselves as the automotive ninjas—swift and stealthy with our repairs. If you ever need us again, rest assured we’ll be here, ready to tackle whatever challenge your car throws at us. Safe travels!


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NONA E.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Always Great service
This is my go to shop! At this point the guys are like family. I’m never “sold” but everything is always a consultation. They take care of me and in return they have my complete trust!
Owner from Midtown Auto Repair- Goodyear responded on 04/23/2025 09:38 AM

We appreciate your loyalty and are delighted to hear that you consider us part of the family! It’s great to know that you feel like you're getting a consultation rather than a sales pitch. Rest assured, we’ll keep doing our best to earn that trust of yours—just think of us as the dependable relatives who know a thing or two about cars. Here's to many more smooth rides ahead!


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SHARON R.
Chicago, IL
BMW *X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
TIRE REPAIR
I went in because my tire pressure light went on. They took me when I walked in; assessed the problem & repaired it. They wre friendly. professional & efficient.
Owner from Midtown Auto Repair- Goodyear responded on 04/18/2025 09:50 AM

We're glad you felt the tire pressure light was more of a friendly reminder than a warning sign! It sounds like our team got you back on the road quicker than you can say 'pump it up.' Your compliments about their friendliness and professionalism truly warm our hearts. Thanks for sharing your experience with us; we appreciate it!


MB
MAX B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Best shop in Lincoln park area
They did a extremely difficult job on my 2011 range rover and kept me updated and simplified everything I trust them 100%
Owner from Midtown Auto Repair- Goodyear responded on 04/15/2025 09:36 AM

We appreciate you taking the time to share your experience! It sounds like we tackled quite the challenge with your 2011 Range Rover, and we're glad to hear that you felt informed and at ease throughout the process. Trust is a big deal, especially when it comes to car repairs, so it’s great to know we hit the mark with you. If your Rover has any more adventures in store, we’re just a call away!


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ANDREAS A.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2025
verified customerVerified Customer
10
Great and fast service
I had a flat tire. I went there and in 20 minutes I was done. Great service and good people.
Owner from Midtown Auto Repair- Goodyear responded on 03/20/2025 09:40 AM

We're so glad to hear your flat tire situation was resolved faster than a pit stop at the Indy 500! It’s great to know our team made a hectic day a little smoother for you. We pride ourselves on being the pit crew you can count on—no racing needed. If you ever find yourself needing assistance again, we’ll be ready to jump back into action!


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ZACHARY K.
Lockport, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
I’ve had extensive and routine vehicle work done by Midtown. They are excellent, and I cannot imagine taking my care elsewhere.
I’ve had extensive and routine vehicle work done by Midtown. They are excellent, and I cannot imagine taking my care elsewhere.
Owner from Midtown Auto Repair- Goodyear responded on 03/19/2025 09:38 AM

It's fantastic to hear that your experiences with us have been so positive! We aim to be the go-to pit stop for your vehicle's needs, and it's great to know we've hit the mark. Your loyalty means a lot to us, and we promise to keep that excellent service rolling—just like your car should be! If you ever have any specific requests or needs, don’t hesitate to let us know.


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WILLIAM P.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Bryan service advisor
Very easy to work with
Owner from Midtown Auto Repair- Goodyear responded on 03/16/2025 09:37 AM

We're glad to hear that you found the process easy! A smooth experience is what we aim for, and it's great to know we hit the mark. If you ever need anything else, you know where to find us – we’re always ready to take the wheel!


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ROBERT K.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Great Service
Honest. Straight forward. Well priced for the value. Also, great service. I almost don’t want to write this review so that it stays a well kept secret. They are that good.
Owner from Midtown Auto Repair- Goodyear responded on 03/13/2025 09:38 AM

We appreciate you taking the time to share your experience! It sounds like we have a little bit of magic happening here, and we promise to keep the secret safe, just between us and those in need of auto repair. It's great to hear you found our service to be honest and straightforward. Here’s hoping your car stays in tip-top shape and you don’t have to stop by too often—unless you want to share more secrets about us!


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CLYVE S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Best Experience across the board
I was delighted with my experience
Responsive / fair / transparent / friendly and fast
Won't be going anywhere else - this is now my go to place
Owner from Midtown Auto Repair- Goodyear responded on 03/08/2025 09:38 AM

We're glad to hear you had such a delightful experience! It sounds like our team hit all the right notes with you—responsive, fair, and maybe even a little speedy. We're honored to be your go-to place; we promise to keep our friendly faces on! Here's to many more smooth rides ahead.


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ROBERT F.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2025
verified customerVerified Customer
10
Midtown auto review
My auto repair being assisted by
Bryan, was professional and help me understand the process.
I cannot say enough in gratitude for Brian , for his help.
Owner from Midtown Auto Repair- Goodyear responded on 03/03/2025 09:36 AM

We're pleased to hear that Bryan provided you with such professional assistance and made the repair process understandable. It's great to know that he really helped you out—consider him the “auto whisperer” of Midtown Auto Repair. If you need anything else in the future, just give us a shout!


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BRIAN N.
Chicago, IL
Lexus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Great, reliable service
Bryan and company are solid. I’ve been to midtown auto a few times for service and always had a positive experience. Competitive pricing and quality service.
Owner from Midtown Auto Repair- Goodyear responded on 03/01/2025 09:39 AM

Thank you for taking the time to share your positive experience! It’s great to hear that our service has kept you smiling and your vehicle running smoothly. We pride ourselves on competitive pricing and quality work, so it's wonderful to know we're hitting the mark. Looking forward to keeping your auto adventures on the road!


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