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Bryan Murillo

Service Writer/Manager
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(149 reviews)
89

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MIKE T.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2024
verified customerVerified Customer
10
Great place to get tires!
The staff was professional.
Bryan was a big help and helped me find a great tire at a great price.
Owner from Midtown Auto Repair- Goodyear responded on 11/08/2024 09:37 AM

It's fantastic to hear that you had a professional experience with our team! Bryan is certainly our tire whisperer, always ready to find that perfect match for your vehicle and budget. We appreciate your business and hope you're cruising smoothly on your new tire—just remember, the only thing that should be flat is your tire before we get to it!


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EVAN P.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2024
verified customerVerified Customer
10
Great service and communciation and fast work!
I brought my car in for an oil change and asked the team to check my tires and help with a stuck license plate screw. They were fast and efficient with the work. The management team kept me updated and clearly showed the cost beforehand. I will continue to get my service work done here as I feel they are trustworthy and skilled.
Owner from Midtown Auto Repair- Goodyear responded on 11/01/2024 09:36 AM

It's great to hear that your visit was smooth sailing! We're all about keeping things fast and efficient—kind of like a pit stop, but for everyday folks. And we totally agree, trustworthiness is key; we like to think of ourselves as the reliable friend you call when your car misbehaves. We look forward to keeping you and your vehicle in tip-top shape for all your future adventures (and those pesky license plate screws)!


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ANGELA C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2024
verified customerVerified Customer
10
Tire repair
I've had two instances of low tire pressure after discovering a nail in my tires. Midtown was able to fix it quickly and efficiently.
Owner from Midtown Auto Repair- Goodyear responded on 10/31/2024 09:35 AM

We're happy to hear that our team jumped right in to rescue your tires from those pesky nails. It sounds like you’ve been keeping things interesting! We pride ourselves on quick and efficient service, and it seems we hit the nail on the head this time. If your tires ever decide to play hide and seek again, you know where to find us. Safe travels out there!


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KRYSTYNA B.
Chicago, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2024
verified customerVerified Customer
9
Good service, poor communication
Good service but took one star away for poor communication. Promises to get a call back never materialized, no texting ability. Overall fixed the problem and that’s all what matters.
Owner from Midtown Auto Repair- Goodyear responded on 10/28/2024 09:35 AM

We appreciate your feedback and are glad to hear that your issue was resolved. It sounds like we might have dropped the ball a bit on the communication front. We strive to keep our customers informed, so we’ll certainly work on improving that part of the experience. If only we could program our phones to send telepathic messages! Please feel free to reach out anytime if you have further questions or concerns. Your satisfaction is the key to our success.


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ANTHONY O.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2024
verified customerVerified Customer
10
Everything was great
From the moment I walked in everything was great. The guys at the front desk are very professional nice and polite. The oil change was fast. I'll definitely continue to come here.
Owner from Midtown Auto Repair- Goodyear responded on 10/26/2024 09:36 AM

It's fantastic to hear that your experience with us hit all the right notes. Our front desk team takes pride in being both professional and pleasant—it's all about making sure your visit is a breeze. A fast oil change is just icing on the cake! We look forward to keeping your vehicle in tip-top shape. Safe travels ahead!


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CHRISTOPHER K.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2024
verified customerVerified Customer
10
Quick and Professional
Great job. Professional and Timely.
Owner from Midtown Auto Repair- Goodyear responded on 10/25/2024 09:36 AM

We appreciate your feedback and are glad to hear that you found our service both professional and timely. It seems like we hit the sweet spot of car care! If your vehicle ever wants to come back for a spa day, you know where to find us. Safe travels!


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ROGER R.
Chicago, IL
Tesla *MODEL S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2024
verified customerVerified Customer
10
Immediate tire repair
Blew out tire. Really needed my car. They actually had it in stock (Tesla) and I was in and out in 30 minutes. Nicest service .
Owner from Midtown Auto Repair- Goodyear responded on 10/25/2024 09:36 AM

We're glad we could help get you back on the road in record time. It sounds like you had the kind of tire drama that could rival a soap opera. Having that Tesla tire in stock might just make us the unsung heroes of the auto world! We appreciate you choosing us for your car care needs. Safe travels!


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JEFF G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2024
verified customerVerified Customer
10
Work done quickly and on time
Best customer service in the game. Very honest about pricing, timing.
Owner from Midtown Auto Repair- Goodyear responded on 10/11/2024 09:36 AM

It's great to hear that you think our customer service is top-notch! We aim to keep things as transparent as a freshly washed windshield, so we're pleased to know you appreciated our honesty about pricing and timing. Your satisfaction fuels our drive to keep improving. Here’s to smooth rides ahead!


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ARTHUR P.
Joliet, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2024
verified customerVerified Customer
7
Respectful, Cordial Service
My car's rear wheel fell to the side and was towed to Midtown Auto. The diagnosis was explained well enough for me to understand/ trust the work recommended to repair the vehicle. Brian, the clerk that I communicated with, was very respectful, seemingly straightforward, and friendly. He made the effort to find quality used parts to save me an already expensive job. Extra work to round off the complete rear end replacement was recommended and completed for no extra charge. The sacrifice I endured was much time to get the job done since reaching out for parts took awhile to be packaged and sent to the shop from out of state. I live nearly an hour away from the shop but will consider returning to them for service as a result of the satisfaction I received.
Owner from Midtown Auto Repair- Goodyear responded on 10/06/2024 09:36 AM

It's great to hear that your experience at Midtown Auto Repair was mostly positive, despite the unexpected trip to tow your car. We're all about making vehicular hiccups a little less bumpy. Brian truly knows how to balance professionalism with a friendly touch while ensuring the process makes sense to you. Finding quality used parts is like treasure hunting, and we're glad he went the extra mile to help reduce the impact on your wallet.We totally understand that waiting for parts can feel like watching paint dry, especially when you're an hour away. But hey, every minute was worth it if it meant getting your car back in shape! Your consideration to come back for future services is greatly appreciated. We'll be ready whenever your vehicle decides it needs a little TLC again.


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COREY G.
Lake Bluff, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
9
Very helpful
The team at midtown auto repair was very responsive and helpful when I pulled up to the shop with a flat tire.
Owner from Midtown Auto Repair- Goodyear responded on 10/04/2024 09:37 AM

We're glad to hear that you had a smooth experience with us, especially in a flat tire situation that can certainly be stressful. It’s our goal to help keep you rolling—after all, who needs a spare sitting in the trunk when you can have a speedy fix from a crew that’s always ready to lend a hand? Your kind words about our responsiveness are greatly appreciated!


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BROC C.
Chicago, IL
Honda *PILOT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
verified customerVerified Customer
10
Awesome and honest
The guys here are great. They give you an honest opinion and provide a variety of options.
Owner from Midtown Auto Repair- Goodyear responded on 09/21/2024 09:38 AM

We're glad to hear you enjoyed your experience! Honesty is the best policy, especially when it comes to your car. It's like asking a friend for advice on an outfit – you want the truth, even if it stings a little. We appreciate your support and are here whenever your vehicle needs some TLC!


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ANTHONY W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2024
verified customerVerified Customer
10
Excellent
Really helpful and knowledgeable, and at a good price.
Owner from Midtown Auto Repair- Goodyear responded on 09/16/2024 09:34 AM

We're glad to hear that you found our team helpful and knowledgeable—it's our secret superpower! Providing quality service at a fair price is what we aim for, and it sounds like we hit the mark. If you ever have more questions or need assistance in the future, don’t hesitate to reach out. Safe travels!


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TARUN J.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2024
verified customerVerified Customer
10
Excellent and friendly
Great place, friendly and fast service
Owner from Midtown Auto Repair- Goodyear responded on 09/15/2024 09:35 AM

We're glad to hear you found our place to be friendly and quick! We always strive to make your visit as smooth as a well-tuned engine. If you ever need us again, we're just a pit stop away. Safe travels on the road ahead!


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MELISSA M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2024
verified customerVerified Customer
10
Excellent work, service, and pricing!
Always fair in telling me when I do and don’t need something - not just looking to make a buck by telling me I need services I don’t. Easy to work with, and super professional and kind team!
Owner from Midtown Auto Repair- Goodyear responded on 09/14/2024 09:37 AM

We appreciate your recognition of our honesty and integrity. It's refreshing to hear that you value our straightforward approach; we believe in making sure you're informed rather than just filling our pockets. Our team works hard to maintain professionalism while being friendly, so it's great to know you experienced that. We're here to keep your car running smoothly — without unnecessary surprises!


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JOHN Z.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
9
Friendly, Reliable, and Honest
Took my car in as I had fluid dripping from all 4 wheel wells and wasn’t sure what it was. The shop took a look at it and let me know that there was no issues, but that a nearby street had fluid leaking all over and that’s where it came from. I had other maintenance done as well, but they did not include the main issue on the charges. Brian was particularly helpful in my case!
Owner from Midtown Auto Repair- Goodyear responded on 09/13/2024 09:35 AM

We appreciate you taking the time to share your experience! It’s always a relief when it turns out your car is more in need of a trivia night than a trip to the repair shop. Kudos to Brian for being a shining star in your auto adventure, and we're glad we could help you sort through the mystery of the wheel well fluid. If you ever find your vehicle in a puzzling situation again, you know where to find us!


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ANDREW B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
The entire organization is always friendly and professional
I have trusted Midtown Auto with all of my cars for several years now and I have never regretted it.
Owner from Midtown Auto Repair- Goodyear responded on 09/12/2024 09:35 AM

It’s fantastic to hear that you’ve placed your trust in Midtown Auto for all these years! We like to think of ourselves as the trustworthy sidekick in your car’s adventures. Here’s to many more smooth rides ahead—after all, your car deserves the best right alongside you!


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JUSTINE S.
Chicago, IL
Subaru *FORRE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2024
verified customerVerified Customer
10
Fixed my car very quickly!
My car broke down on the side of the highway, and I got it towed to the goodyear. I dropped it off right before closing Thursday night and it was ready for pickup Sunday (and this was over a holiday weekend)! My alternator needed to be replaced as well as my battery. They were super helpful and quick. Will be going back with all my car troubles in the future.
Owner from Midtown Auto Repair- Goodyear responded on 09/06/2024 09:35 AM

We're glad to hear we could help get you back on the road, especially after a highway surprise! It sounds like your alternator and battery decided they needed a little vacation, but thankfully, our team was ready to rescue you. We appreciate your trust in us for future car troubles—just remember, we charge an extra fee for organizing dramatic rescues roadside! Drive safe out there!


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BRETT K.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2024
verified customerVerified Customer
10
Glad I came here for my first time having car issues in Chicago
Very nice staff that were able to replace my tire in a timely manner. This place will be my reliable place to get car stuff taken care of that I can trust
Owner from Midtown Auto Repair- Goodyear responded on 09/05/2024 09:34 AM

We appreciate your positive feedback! It’s wonderful to know that our team could get you back on the road quickly and that you feel you can count on us for your automotive needs. We strive to provide reliable service, and it sounds like we hit the mark this time. Your trust means a lot to us—like a spare tire on a road trip, it really keeps things rolling smoothly!


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CHRISTINA A.
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2024
verified customerVerified Customer
10
Great Service
Bryan was extremely helpful, I was in and out within the hour for an oil change. I was assured if I had any problems I was welcomed to come back.

CA
CHRISTINA A.
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2024
verified customerVerified Customer
10
Great Service
Bryan was extremely helpful, I was in and out within the hour for an oil change. I was assured if I had any problems I was welcomed to come back.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/03/2024
5
Not 100% satisfied
I purchased the car I was looking for and I was happy about that however the vehicle required an oil change and it was given to me on one bar before empty. When buying a luxury vehicle you would imagine that it would be given to you with the simple things taken care of.
Owner from Midtown Auto Repair- Goodyear responded on 09/03/2024 08:35 AM

We appreciate you sharing your experience with us. It’s fantastic to hear you found the car you were looking for; that’s like finding a unicorn in a sea of ponies! However, we completely understand your disappointment regarding the oil change situation. A luxury vehicle should come with all the bells and whistles, including basic maintenance. We take your feedback seriously and want to ensure our standards match the quality of the vehicles we sell. Your input helps us improve, and we hope your new ride is everything you envisioned it to be, minus the oil drama.


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