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Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(498 reviews)
80

CM
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CATHY M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
verified customerVerified Customer
Category: Service
Unexpected emissions problem
Just had my Explorer in for work due to emissions problem. We were very impressed with the service, including keeping us updated on the issues. Saw Christian when we picked the vehicle up today-found him very customer service oriented and informed us of all the other items checked/tested on the vehicle.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:50 AM

Cathy, thank you so much for the kind review. We are so glad that you felt updated and kept in the loop. We will make sure to pass your kind words along to Christian, who we agree is very customer service oriented. Thank you for giving us the chance to serve you and we look forward to serving you again in the future. 


SM
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SALLY M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2019
verified customerVerified Customer
Category: Service
Service Experience
They did a good job keeping us informed about the service analysis and took the time to answer my questions.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:46 AM

Sally, thank you for the excellent review! We're so glad that your experience kept you informed every step of the way. Always feel free to ask questions! We love to share information with customers regarding vehicles because we are passionate about them! Thank you for giving us the chance to serve you and we look forward to serving you again in the future!


MJ
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MARLA J.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
verified customerVerified Customer
Category: Service
Ford Explorer
My husband picked up my car yesterday. Said the mechanic came out and talked to him, nice guy, very honest and informative. Credit to your company. Took a bit longer then planned but that was ok. You guys always treat us good and when we can afford a newer truck for Emmitt. We will be back. Thanks for taking care of us
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2019 08:05 AM

Marla, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving both yourself and Emmitt in the future and appreciate you choosing to do business with us!


GH
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GORDON H.
Harrison, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2019
verified customerVerified Customer
Category: Service
Long wait. Good results.
This is the second time I brought my truck in with this problem. The first time I was told it was likely just an issue with shifting in and out of 4 wheel drive. I was not charged the diagnosis. The grinding sound came back and yesterday the source of the problem found. It seems that my problem was resolved this time. 4 stars is because I scheduled a week in advance. I show up at 9:30 and was told it might be a couple hours before it could be looked at. I'm driving an hour to get to Ford. Would like my arrival and work done this morning so scheduled closer together. That and this problem was missed the first time and I ended up coming in a second time.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2019 08:04 AM

Gordon, thank you for choosing Mike White Ford. I apologize that the problem was not identified on your first visit but am very glad that we were able to help you out on your second visit. Your concern on timing is valid and I will make sure that the Service Manager is aware. We strive for every experience to be a 5 star experience and it's clear that we failed in that endeavor for you. We hope that you will give us the opportunity to deliver a 5 star experience to you in the future.


BL
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BRETT L.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
verified customerVerified Customer
Category: Service
Great and thorough service
Great service and follow up. They were courteous to call before during and upon completion of service. Better service and more thorough in diagnostic reviews of what is really going on with vehicle issues than other dealers.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2019 08:02 AM

Brett, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


BH
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BILLY H.
Eugene, OR
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2019
verified customerVerified Customer
Category: Service
Easy transition in write up area.
Nice people.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/11/2019 11:50 AM

Billy, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


RM
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ROBERT M.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2019
verified customerVerified Customer
Category: Service
Great Experience
Our experience with Mike White Ford has been nothing less than professionalism and a positive experience. Thank you for caring and taking care of your customers. We love our 2018 Ford Escape. Proud Americans drive Fords!.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/01/2019 08:42 AM

Robert, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


JS
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JULIE S.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2019
verified customerVerified Customer
Category: Service
Mustang Oil Change & Inspection
Great Experience, Friendly Staff, Comfy Chairs in the waiting room.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/01/2019 08:44 AM

Julie, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


RA
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RYAN A.
Newman Lake, WA
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Great Service
Where to start? Christian has his stuff together! What a great advisor. As a former service advisor, my expectations are fairly high. He is very empathetic about my needs. This trait is not anything that can be taught, it is a reflection on the type of person he is. Thank you Christian. Now for the tech. Scotty P is, and will always be, my go to tech. He knows the product like no one else. His attention to detail is something every tech should strive for. He is clean, honest, and has built his reputation with quality work in everything he does. Communication from the whole department is top notch. They were even able to hook me up with a rental while my truck was down. I am a customer for life! Thanks Mike White Ford. You continuous improvement culture is something you can be proud of.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 08:10 AM

Ryan, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! Christian and Scotty P are both valued team members and we will pass your kind words along to them. We take a lot of pride in our culture and are glad that it comes through in everything that we do.


BP
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BLAKE P.
Post Falls, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/18/2019
verified customerVerified Customer
Category: Service
Terrible communication
Was in to have my car checked and was supposed to be done and called by Monday at noon. I called to find out an update several times and finally had to go in. They then had my car done and it was ready to go. Would have been nice to know.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/19/2019 10:54 AM

Blake, we are very sorry to hear about your experience. Please accept our sincerest apologies and know that we are taking your experience to heart and view all feedback as a learning opportunity. We promise to do better in the future and hope that if you give us the opportunity to do business with us again, your service will be exceptional. 


JL
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JEFFREY L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
verified customerVerified Customer
Category: Service
Mike White Ford
I am very pleased with this dealership. The entire staff has always treated me with respect as a customer and a friend.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/18/2019 11:36 AM

This is what we like to hear! Thank you so much, Jeffrey for taking the time to write such a glowing review about our dealership! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketer & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
verified customerVerified Customer
Category: Service
My car died
So I was having a really really really bad day… And then my car died in 80° heat in the middle of Coeur d’Alene.
A tow truck driver rescued me and took my car to the Ford garage… Where it’s sat for two days and got fixed.

My car now has a new alternator and it runs.

Life is much better now.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/14/2019 12:46 PM

This is what we like to hear! I apologize that you had a rough day, but I`m pleased to hear that you are now having a better one. We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketer & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

Verified Customer
Hauser, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/10/2019
verified customerVerified Customer
Category: Service
I'm confused
I've had a leak under my truck and in my driveway for 6 weeks.
I drive to your service center and attempt to show someone the leak but they are too busy and proceed to tell me to make an appointment for service.
I call and make a appointment for a oil change and service and asked what's wrong. I explain what I think it is. A leak in the collant Reservoir. They scheduled me for an appointment on Saturday I bring the truck in and come to find out it is a water pump and they proceeded to tell me they don't have enough time to fix it and I have to make another appointment and now I can't get that in for 2 weeks. Why is it that I have to wait 5-6 weeks now to get something fixed when I've been in there twice already
Not Recommended

DF
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DAVID F.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
verified customerVerified Customer
Category: Service
Christian in service is the best
Always an easy experience things done on time and ready to go
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/11/2019 03:31 PM

This is fantastic to hear, David! I`m please that Christian was able to help you with all your service needs. We appreciate you choosing Mike White Ford and look forward to your next visit!


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

Verified Customer
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2019
verified customerVerified Customer
Category: Service
Friendlyness
Prompt and friendly.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 04:50 PM

Thank you so much for this 5 star review! We appreciate you choosing Mike White Ford and hope you have a great weekend. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

SW
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SHIRLEE W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
verified customerVerified Customer
Category: Service
DEPENDABLE AND EFFICIENT
AS ALWAYS, PERSONNEL WERE EFFICIENT AND FRIENDLY...I HAD A NEW KEY MADE FOR MY VEHICLE AND IT TOOK ONLY AN HOUR AND A HALF TO PROGRAM IT...I WAS VERY PLEASED...SHIRLEE
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 03:39 PM

Thank you so much Shirlee, for this amazing review! I`m pleased to hear that you enjoyed your experience and we look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

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Verified Customer
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2019
verified customerVerified Customer
Category: Service
2019 f150 4th trip to the shop in first month of ownership
Christian treated me with honesty and respect. They fixed all but one of my issues when they said they would.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 01:02 PM

This is what we like to hear! Thank you for taking the time to share your thoughtful words about Christian and our Service Team! We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

Verified Customer
Hayden Lake, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/04/2019
verified customerVerified Customer
Category: Service
If you like to hold....
When I called to make an appt for a recall the 1st time -I was put on hold for 20+min. Called back and was told that person went to lunch. Then I couldn’t get an appt for the recall until 30+days out. Rude customer service.
However, when I took the vehicle in, the counter person was nice.
Not the same quality of service as in the past.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 09:28 AM

Thank you for reviewing our dealership. It concerns us to hear about your experience. This feedback will definitely be taken into consideration moving forward. If you would not mind giving me a call or send me an email so I can take a look at your file and see what we can do to move forward. We appreciate you reaching out to us and I look forward to hearing from you. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

CL
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CRAIG L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
verified customerVerified Customer
Category: Service
Service
They bent over backwards to get our Ford diesel rv done for our planned trip.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/07/2019 02:49 PM

Thank you so much Craig, for taking the time to leave us a great review! Mike White Ford highly values your recommendation and we look forward to servicing you again. We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211

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Verified Customer
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
verified customerVerified Customer
Category: Service
Clean, Efficent, Punctual, Pleasent
Absolutely the finest place to do business. Mike knows how to run a car buiseness.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/31/2019 11:50 AM

He sure does! Thank you so much for this glowing review and recommendation! We appreciate you choosing Mike White Ford and hope you have a great weekend! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
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