CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(498 reviews)

80

Reviews of Christian Hanson

Verified Customer

Hayden, ID

05/30/2019

Verified Customer

Category: Service

Air conditioner repair

Christian did a great job of explaining the work that was done and it was completed as quickly as possible. We also appreciate all the other checks that are done on the car while we are there for service. Thanks for the free car wash as well!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/31/2019 11:27 AM

This is what we like to hear! I `m pleased to see that Christian went above and beyond for help you! We appreciate you choosing Mike White Ford and hope you have a fantastic weekend with the new air condition!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Post Falls, ID

05/21/2019

Verified Customer

Category: Service

They did it again

No big surprise, the crew at the dealership took great care of my truck. Not much to say but thanks for a job well done.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/23/2019 04:30 PM

Wow! Thank you so much for this glowing review about our Service Department. We can not express enough how much this recommendation means to us. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Sandpoint, ID

05/17/2019

Verified Customer

Category: Service

2019 f150 Lariat

The salesman (Ray Coultrap) and the fleet manager (Michael Vickhammer) were great. They did everything they said they'd do plus some. The only reason I'm only giving 4 stars is because of the service department. When I took the truck in because of a noise (later determined to be check valve in the 4x4 system) the service department discounted my concern that the front hubs were not disengaging in 2H mode. When I picked up the vehicle I tested the hubs by backing up and observing the axles turned with the wheels and even showed the technician. He said it was "friction" and not to worry. Well, the vehicle had to go back in today and sure enough it has a bad transfer case computer that was not allowing the hubs to freewheel in 2H. I don't appreciate a service department that won't respect the customer and is more interested in moving vehicles through than in fixing them completely.
If someone were to want a ford I would recommend them as a place to buy but I would not recommend the service department. Of course this will be my last ford I buy since they can't even deliver a problem free vehicle from the factory.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/21/2019 08:59 AM

Thank you so much for taking the time to give us this amazing review and feedback. We appreciate you choosing Mike White Ford and hope you have a wonderful weekend.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

MB

MARILYN B.

Coeur D Alene, ID

05/08/2019

Verified Customer

Category: Service

Airbag recall

Took my car in for a recall and Christian waited on me, I could not ask for a nicer person, plus he went the extra mile too, had someone deliver my car, came in my house and I singed the papers there. I really appreciate it as I have health issues. How kind of him, and all the crew were so nice. Thank you !!
Marilyn

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/09/2019 05:22 PM

Thank you so much Marilyn, for this glowing review about Christian! (We also think he is awesome ) I`m pleased to hear that you had a great experience and we look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

JB

JAMES B.

Post Falls, ID

05/06/2019

Verified Customer

Category: Service

curly

will be back

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/08/2019 05:03 PM

This is wonderful to hear James! Thank you so much for giving Curly a 5 star review! We think he is amazing as well and we look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

TW

TIMOTHY W.

Rathdrum, ID

05/03/2019

Verified Customer

Category: Service

oops, I did it again!

There has always been ONE driving force that brings me back to my local Ford dealership and his name is Curley Lynch!!! My wife and I LOVE new vehicles and buying a new car can be a little stressful but Curley has always made the process seem so easy. I will say also that the attitude around the dealership the last couple times I have been in has been nothing short of very impressive! Whatever Mike White and his management team are doing, they need to keep it up!!!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/04/2019 03:15 PM

Wow Timothy, thank you so much about this glowing review about Curley and Mike White. I can not tell you how much this recommendation means to us! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

JB

JERRY B.

Usk, WA

05/01/2019

Verified Customer

Category: Service

Found unknown problem & rectified

informative, courteous service consistently!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/01/2019 05:27 PM

This is what we like to hear! Thank you for the 5 star rating and review. We appreciate your choice in Mike White Ford and hope to see you in again in the future!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

SF

SHARON F.

Liberty Lake, WA

04/29/2019

Verified Customer

Category: Service

Recall and oil

Outstanding customer service and follow through explained every step of the way what's done in a timely manner polite and courteous

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/30/2019 04:08 PM

Thank you so much Sharon, for this amazing review and recommendations. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

SK

SETH K.

Coeur D Alene, ID

04/25/2019

Verified Customer

Category: Service

Best service ever

They always do the right thing and take care of me.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/27/2019 03:27 PM

Seth, we don`t want to make you a customer for a day, but a friend for a lifetime and I hope it showed on your last visit with us. We appreciate your kinds words and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Post Falls, ID

04/16/2019

Verified Customer

Category: Service

Recall Service

Got car in within a reasonable amount of time. Everything went as planned. Thank you

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/17/2019 11:00 AM

Thank you so much for this glowing review! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

CM

CHRISTOPHER M.

Hayden, ID

Ford Super Duty F-350 SRW

04/13/2019

Verified Customer

Category: Service

F-350 Service April 2019

Recently arranged to have my F-350 Super Duty Truck into Mike White Ford to have them check out why my check engine came on. They called within 1 1/2 hours to let me know they finished my truck. Then found out the code referred to an item that was covered under Ford Warranty. The Service Department personnel were Professional and Friendly. The truck runs great.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/16/2019 02:00 PM

This is what we like to hear! Thank you so much Christopher, for saying such thoughtful words about our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

JM

JANE M.

Coeur D'Alene, ID

04/12/2019

Verified Customer

Category: Service

Airbag.replacement because of recall

I was treated very special by Christian and all the fellows in the service dept. The work was done efficiently and my whole experience was beyond expectations. Thank you for being so personally involved with my needs.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/13/2019 02:10 PM

Wow Jane, thank you so much for this wonderful review about Christian and our Service Department! I know this review will mean a lot to them. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

GP

GARY P.

Coeur D Alene, ID

04/11/2019

Verified Customer

Category: Service

Everyone was very friendly and helpful. Best service I have had since Tom Addis owned the dealership

Excellent service

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/11/2019 05:24 PM

We think you were an excellent customer Gary! Thank you for taking the time to give us this amazing review! We appreciate you choosing Mike White Ford and look forward to seeing you again!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

MA

MICHAEL A.

Osburn, ID

04/10/2019

Verified Customer

Category: Service

Recall work went very well, the people at Mike Whit Ford were very helpful and easy to work with.

We arrived a bit early and the work was started right away, it went very well, I'm impressed with the quality of the Dealership Staff. Technical information was explained and easy to understand, I appreciate that help.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/11/2019 05:12 PM

This is what we like to hear! Thank you so much Michael, for this glowing review about our Dealership! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

DG

DANIEL G.

Coeur D Alene, ID

03/29/2019

Verified Customer

Category: Service

Awesome service, super friendly!

Christian was my service writer and he is awesome! Always gets me taken care of right away, even when I don’t have an appointment. 5 stars, highly recommend.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/30/2019 07:53 AM

This is what we like to hear! Thank you so much Dan, for taking the time to review our Service Department and Christian! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Anchorage, AK

03/25/2019

Verified Customer

Category: Service

Service team

Excellent, honest service.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/26/2019 02:54 PM

This is what we like to hear! Thank you for the 5 star rating and review. We appreciate your choice in Mike White Ford and hope to see you in again in the future!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

DB

DEVON B.

Spokane, WA

Ford Super Duty F-350 SRW

03/18/2019

Verified Customer

Category: Service

Highly recommend!

Always great great great service! We will never buy another vehicle anywhere else.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 03:56 PM

This is amazing to hear Devon! I can not tell you how much this review means to all of us here. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Hayden, ID

Ford Super Duty F-250 SRW

03/18/2019

Verified Customer

Category: Service

The service advisors - Kyvin

Great Service

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 10:51 AM

Thank you for the 5 star rating and review! We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

WR

WAVERLEY R.

Plummer, ID

Ford Super Duty F-250 SRW

03/05/2019

Verified Customer

Category: Service

Check engine light situation

Service department was helpful and prompt as always!.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/05/2019 04:33 PM

This is what we like to hear Waverley! Thank you for the 5 star rating and review. We appreciate your choice in Mike White Ford and hope to see you in again in the future!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

GP

GREGG P.

Spokane, WA

03/02/2019

Verified Customer

Category: Service

F150 Oil leak taken care of

Identifying leak through fixing was great experience. Appreciate Christian's great support/service throughout.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/02/2019 02:18 PM

Thank you so much Gregg, for this wonderful review about our Service Department and Christian. We are pretty lucky to have him apart of our team. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

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