CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

JO
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JAY O.
Kettle Falls, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020
verified customerVerified Customer
Category: Service
Worth the Drive
We live in NE Washington and purchased our F350 at Mike White Ford. Experience was exceptional and so have the scheduled service appointments for oil and recalls been. We just had to replace the stock tires and that was a good experience too! Love being able to accrue Ford Pass Points - made a HUGE dent in the tire bill!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/30/2020 02:27 PM

Jay, thank you for the exceptional review! We are honored that you drive so far to service your vehicle with us! The FordPass Rewards points are incredible and we're so glad that you're using them to their fullest! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RE
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RICHARD E.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2020
verified customerVerified Customer
Category: Service
It was ok....just kidding...it was GREAT!
Pretty routine...oil change, tire rotation, look see what else. 2016 F150 with 20k miles...doesn't go far since I left Texas. I like to puff a cigar when I do take it out and SURPRISE...I needed a cabin air filter! OK. Also an engine air filter...BUT...Cole, my service guy, asked before just swapping them out. But here's the reason to come here...dropped it off at 10:30, Cole said it'll be ready at 11:30...nope it wasn't... it was ready at 11:28! He tried?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/30/2020 01:58 PM

Richard, thank you for the great review! No matter how far you take your F150 these days, we're always glad to see you stop by and help keep your truck running at its best! We'll be sure to pass along your kind words to Cole! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TS
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TROY S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
verified customerVerified Customer
Category: Service
New tires
Cole in service was very accommodating to my timeline and helped me get a set of winter tires for my truck. Service was friendly and they communicated very well. Thanks
Troy Snyder
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2020 04:38 PM

Troy, thank you for the great review! We're so glad that we were able to help you choose some new winter tires and kept you in the loop every step of the way! We'll be sure to pass along your kind words to Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TG
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TRACIE G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020
verified customerVerified Customer
Category: Service
Service
Fast and friendly
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2020 04:36 PM

Tracie, thank you for the fantastic review! Fast and friendly are two of our biggest goals here! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DM
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DONALD M.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2020
verified customerVerified Customer
Category: Service
Great experience!
We have always been super satisfied with our Super Duty F-350 and the service we receive at Mike White Ford. Cole is a superstar and always super helpful. Ray was our salesman and he still keeps in touch two years after our purchase. We can’t recommend these guys highly enough!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 04:05 PM

Donald, thank you for the phenomenal review! We're so glad that you've had so many great experiences at our store, both in the sales and service departments! We will be sure to pass along your kind words to both Cole and Ray! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


HV
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HENERY V.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
verified customerVerified Customer
Category: Service
Great employees
The employees are always helpful and friendly
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 03:14 PM

Henry, thank you for the great review! We're so proud of our team and glad that you enjoyed spending some time with them. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RN
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ROBERT N.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2020
verified customerVerified Customer
Category: Service
New Tires Install
Bought new tires, prices were very competitive, with other tire outlets. Tire install and service was very good.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/20/2020 02:50 PM

Robert, thank you for the 5 star review! We strongly believe in our low-price guarantee on tires! It's better for everyone! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KO
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KENNETH O.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020
verified customerVerified Customer
Category: Service
Performed requested services on time and at a reasonable cost
Brought my SUV in for winter tire change over and oil change. Work performed on time and at a reasonable cost. Vehicle was inspected and areas needing attention identified. Was aware of the condition of the old tires which will need to be replaced in the spring, which they also identified, but no pressure, just went over their inspection with me and indentified a couple of items that I wasn't aware of.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2020 11:21 AM

Kenneth, thank you for the 5 star review! We're so glad that you had a successful tire swap and oil change. Our service advisors are just that, advisors. We only want our customers to do work when absolutely necessary, because that's how we would want to be treated as well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MJ
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MORRIS J.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
verified customerVerified Customer
Category: Service
Great service team
I have never had a bad experience there.
The entire experience from purchasing my truck to the follow up service team, after market people ,were all fantastic.
Keep up the great work--Im a customer for life.
Morris Jaskula
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2020 11:19 AM

Morris, thank you for the fantastic review! We're so glad that you've had such great experiences with our team! We are honored to have you as a customer-for-life and promise to keep making each experience the best that we can for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2020
verified customerVerified Customer
Category: Service
Great as usual
In for an oil/filter change only. Even with as busy as the service department was, they had me in at my appointment time and out as promised.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2020 11:18 AM

Anonymous, thank you for the 5 star review! No matter how busy we get, our customers are always our top priority! We're so glad that we were able to take care of your vehicle and get you back on the road quickly and successfully! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RG
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ROBERT G.
Post Falls, ID
Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customerVerified Customer
Category: Service
Great personal
quick, done on time
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 04:47 PM

Robert, thank you for the great review! We're so glad that you enjoyed spending some time with our team and that we were able to meet the promise time that we gave you for your appointment! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


EW
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ELLEN W.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customerVerified Customer
Category: Service
Tire switch
Efficient friendly service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 04:46 PM

Ellen, thank you for the 5 star review! We're so glad that we were able to get your tires switched out for you! Tis the season! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TG
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TERRE G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customerVerified Customer
Category: Service
Excellent Service
I was greeted immediately upon entering the service area and directed to Cole for check in for routine maintenance/service. Friendly, professional and knowledgeable. Cole gave me an estimate on when car would be completed and it was done in a timely manner. Thank you
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 04:44 PM

Terre, thank you for the excellent review! We're so glad that you had such a great experience with Cole! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BH
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BARBARA H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2020
verified customerVerified Customer
Category: Service
Completed my service early and communicated throughout the service
Ford did a great job on repairing my tire and called to let me know that a recall was needed and they had time to do it so I did not have to come back which I appreciated.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 04:43 PM

Barbara, thank you for the 5 star review! We're so glad that we were able to get your tire taken care of and also the unexpected recall! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CE
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CURTISS E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
verified customerVerified Customer
Category: Service
Winter Tire Change
Rapid and careful tire changes work well for the Ford Focus. I appreciate the helpful staff and the courtesy drop off too. See you all in the Spring.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 03:51 PM

Curtiss, thank you for the fantastic review! We're so glad that we were able to take care of your tire needs in a speedy and safe manner! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! See you in the Spring!


DV
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DEANNA V.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
verified customerVerified Customer
Category: Service
Great Service
Easy all the way around- I made the initial service appointment by phone, arrived for service. The time needed and work to be performed was explained. I was notified of completion by phone and was back in less than an hour to pick it up. Courteous staff with a clean nice service center.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 03:51 PM

Deanna, thank you for the kind review. We're so glad that your service experience was so smooth and that you were kept informed every step of the way! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SC
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STACY C.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2020
verified customerVerified Customer
Category: Service
Great customer service
Great staff ! Customer for life !
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/09/2020 03:50 PM

Stacy, thank you for the 5 star review! We're so glad that you enjoyed your service so much! We're also exceptionally proud that you're our customer! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DP
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DAVID P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
verified customerVerified Customer
Category: Service
Service on my F350
Excellent job, in an out on time, took great care of my vehicle and my dog:)
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/30/2020 08:52 AM

David, thank you for the excellent review! We're so glad that your service on your F350 went so well! You, your vehicle and your dog are always welcome to stop by! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/29/2020
verified customerVerified Customer
Category: Service
too expensive
same
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/30/2020 08:52 AM

Anonymous, thank you for the 4 star review. We hear your concerns about the price of services. We regularly compare our prices with other local shops and service providers and we're right in the middle in terms of costs for the services that you had done. We believe in charging fair prices for our customers; basing our prices on our experienced team members, top quality parts, speed and reliability - while still keeping services affordable for our friends, family and neighbors. It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CR
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CHARLES R.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2020
verified customerVerified Customer
Category: Service
F150 Routine service
Got there a little early, got right in, was out in 45 minutes with a free car wash coupon. Great service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2020 01:31 PM

Charles, thank you for the great review! We're so glad that your routine service went so smoothly and we got you back safely on the road in under an hour! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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