CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

JO
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JALON O.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
verified customerVerified Customer
Category: Service
Very Helpful
Westin was a pleasure to work with and he really helped me recover!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2020 01:39 PM

Jalon, thank you for the 5 star review. We're so glad that you had such a great experience will be sure to pass along your kind words! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SB
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SCOTT B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
verified customerVerified Customer
Category: Service
Tires & Alignment
Excellent service and product. Appointment on time, completed way ahead of schedule and as always the staff was great
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2020 01:37 PM

Scott, thank you for the excellent review! We're so glad that your tire appointment went quickly and smoothly. It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JH
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JEFFRIE H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
verified customerVerified Customer
Category: Service
Service appointment
I made a service appointment on line. They were ready for me when I arrived. Service was prompt.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/17/2020 10:08 AM

Jeffrie, thank you for the excellent review! We're so glad that your service experience was prompt and easy from appointment to finish! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RL
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RON L.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
verified customerVerified Customer
Category: Service
Great service, great people
Always great to see and talk with Joe, great person.
As always you guys did a wonderful job
And a speedy service.
Thank all of you folks for your dedication on servicing.
Keep up the great work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/17/2020 10:05 AM

Ron, thank you for the great review! We're so proud of Joe and will pass along your kind words to him and the entire service department! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


ST
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STEPHEN T.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2020
verified customerVerified Customer
Category: Service
Great Service
As usual, consistent professional service from the service department. Always happy to know my truck is maintained by professionals. Thanks again.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/16/2020 03:00 PM

Steven, thank you for the great review! We're so glad that you had fantastic and consistent service! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KB
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KIRK B.
Otis Orchards, WA
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
verified customerVerified Customer
Category: Service
prompt friendly service
as always prompt and friendly service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/16/2020 02:31 PM

Kirk, thank you for the 5 star review! Prompt and friendly service is our main priority! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TK
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TERRANCE K.
Hauser, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
verified customerVerified Customer
Category: Service
Service on my 2019 F350
I. Appreciate the home town service from mike white Ford everyone from the sales team to the service department seems to have my best interest at heart
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/16/2020 02:28 PM

Terrance, thank you for the excellent review! We're so proud to be your hometown dealer and part of our community! Our philosophy is to take care of our customers like they're our friends, families and neighbors, because they all are! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RC
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ROY C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
verified customerVerified Customer
Category: Service
Very accommodating for my schedule
I returned to Mike White Ford to get my F150 serviced and get new tires. Tyler was able to fit me in on Saturday to get this work done and Cole was able to get the tires in on-time (3 days) to get them installed at the same time. The work was done on time and they even picked me up when the work was finished. Very nice to get this done before winter in North Idaho.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/16/2020 02:17 PM

Roy, thank you for the fantastic review! We're so glad that we were able to fit you in and get your tires installed for you! Getting things done before winter makes life so much easier! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
verified customerVerified Customer
Category: Service
Car service
I was treated well and the VERY old ford in the waiting room was fantastic to look at.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/14/2020 02:40 PM

Anonymous, thank you for the great review! We're so glad that you felt comfortable and enjoyed our 1921 Ford! It's such a fun piece of history and we love it too! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GA
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GEORGE A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
verified customerVerified Customer
Category: Service
great service
Friendly and helpful service advisors.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/10/2020 03:16 PM

George, thank you for the 5 star review! We're so glad that you enjoyed meeting with our service advisors and that they were able to take good care of you and your vehicle! It was our pleasure to serve you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!


JP
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JOSEPH P.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
verified customerVerified Customer
Category: Service
great service
great team of people !
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/10/2020 03:13 PM

Joseph, thank you for the great review! We're so glad that you enjoyed spending some time with our team! It was our pleasure to serve you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!


JH
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JOSEPH H.
Colville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2020
verified customerVerified Customer
Category: Service
routine service
Always friendly and efficient.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/08/2020 02:40 PM

Joseph, thank you for the great review! Friendly and efficient are our two biggest goals for our service department so we're very glad to have met those goals for you! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 


NL
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NELSON L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customerVerified Customer
Category: Service
excellent service
had service done on my truck and was in and out in 90 minutes.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/08/2020 02:39 PM

Thank you for the excellent review! We're so glad that we were able to take care of your truck in a speedy but efficient manner! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 


SK
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SCOTT K.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customerVerified Customer
Category: Service
Fast friendly service
Good experience!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2020 03:06 PM

Scott, thank you for the good review! We're so glad that you found our service to be fast and friendly! That's always our goal! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KC
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KEN C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customerVerified Customer
Category: Service
Never disappointed
Once again I had a dependably professional experience getting my Ford Edge serviced at Mike White Ford. Prompt and efficient, the service department personnel are always pleasant and knowledgeable. I was in and out in under an hour for an oil change, tire rotation, and complete check-up. It's a great dealership!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2020 03:05 PM

Ken, thank you for the kind review! We're so glad that you've had such dependable work here. We'll be sure to pass along your kind words to the service department! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you and your Edge again in the future!


WB
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WILLIAM B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
verified customerVerified Customer
Category: Service
Family like work place
Best dealership in our region!! Sales and service are spot on !! Big thanks to Bill, Griff and Cole .
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2020 03:03 PM

William, thank you for the 5 star review! We're so glad that you enjoy our family atmosphere! We'll be sure to pass along your kind words to Bill, Griff and Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GV
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GUY V.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
verified customerVerified Customer
Category: Service
Great service
Easy to schedule. Efficient friendly service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/02/2020 03:14 PM

Guy, thank you for the great review! We're so glad that you had such an enjoyable experience, from scheduling to servicing! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BB
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BEN B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
verified customerVerified Customer
Category: Service
Fast service
Very professional
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2020 03:20 PM

Ben, thank you for the great review! We're so glad you enjoyed our fast and professional service! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 


AP
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ALAN P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
verified customerVerified Customer
Category: Service
tires
I received excellent service and was in and out on time . the prices i received on the tires was good.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2020 03:19 PM

Alan, thank you for the 5 star review! We're so glad that you enjoyed your service with us! We truly stand by our "Best Price in Town" guarantee on tires and we enjoying fulfilling that promise! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 


RB
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RICHARD B.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
verified customerVerified Customer
Category: Service
Everyone is friendly and attentive to your needs
I purchased my truck at then Parker Ford. Since then I have always taken it to them for service. The purchasing experience was as painless as possible and the service department has always been outstanding. I drive to Mike White's from North Spokane because I trust them and they always treat a person right.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2020 03:18 PM

Richard, thank you for the 5 star review. We are truly humbled that you drive past so many other dealerships and service centers to come to us, and we take that responsibility and honor very seriously. Thank you so much. It is always a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

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