CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

TH
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THOMAS H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2019
verified customerVerified Customer
Category: Service
Honest Service
Cole and his team did I a great job taking care of my tires old Caravan when I came in for service. They did the work I asked them to do and pointed out a couple of items that could use some attention while making sure I understood the reason and the cost. I never felt pressured to buy things I didn’t need. Best of all I was in and out in less than an hour! Very friendly and component staff. I would highly recommend.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:42 AM

Thomas, thank you for the excellent review! We'll make sure to pass your kind words along to Cole and the rest of the service team. We're so glad that you had such a pleasant experience! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


PL
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PATRICK L.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
verified customerVerified Customer
Category: Service
2018 Explorer 60,000 miles
Great service
Very efficient
Very courteous
Well done
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:41 AM

Patrick, thank you for the great review! We're so glad that we were able to serve your 2018 Explorer with a great 60,000 mile service! Courtesy and efficiency are two of our biggest goals! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CB
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CHRISTOPHER B.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
verified customerVerified Customer
Category: Service
The people
Excellent staff
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:38 AM

Christopher, thank you for the 5 star review! We're very proud of our people and appreciate the compliment! Thank you for choosing Mike White Ford! We look forward to serving you and your Ram 2500 again in the future!


CJ
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CHRISTINA J.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
verified customerVerified Customer
Category: Service
Best service ever
5 STARS
Great as always!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:37 AM

Christina, thank you for the 5 star review! We're so glad that we were able to take good care of your Edge! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DS
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DAVID S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2019
verified customerVerified Customer
Category: Service
Service guys are great
Had my Lincoln in to get the snow tires on and as usual the service was great. Cole is such a friendly young man and he always makes us feel welcome.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:23 AM

David, thank you for the great review! We're so glad that you were able to get your tires on your Lincoln and had a great experience! We'll make sure to pass your kind words along to Cole! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


LS
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LYNN S.
Careywood, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/08/2019
verified customerVerified Customer
Category: Service
pressure sales
oil change/service was fine, they wouldn't check why my service engine light was on without another appointment, (a 2 hr drive for me) they tried to sell me almost 900 dollars worth of early unneeded maintenance. I know I need to do these things …. but not for another 30000 miles! I feel like they are into pressure sales on service. I would have been very happy if they just plugged the truck into the computer to tell me I need a new thermostat. I got a mechanic from another local place to diagnose this in 5 mins.
Not Recommended

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Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
verified customerVerified Customer
Category: Service
The service schedulers - Cole did an excellent job
Cole makes getting you vehicle serviced a pleasure
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/21/2019 09:16 AM

Anonymous, thank you for the kind review. We'll make sure to pass your kudos onto Cole! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JR
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JOSEPH R.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
verified customerVerified Customer
Category: Service
Oil Service
I took my F-150 in for a 5K oil service. I chose to wait while it was completed. It was finished in just under an hour and the service advisor went over all the inspection info with me and assured me all was well. He was courteous, professional and efficient. I have had extremely positive service experiences with Mike White Ford and compliment them on a job well done!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2019 03:01 PM

Joseph, thank you for the excellent review. We're so glad that your 5k oil change experience was so smooth and easy! That's what we aim for! We'll make sure to pass your kudos along to your service advisor! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JF
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JORDAN F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
verified customerVerified Customer
Category: Service
Great service
The service department is great! It was quick to drop my car off. They let me leave it so I could go run other errands. They called me when it was done and let me know they found it needed an air filter replaced. They offered to do that same day since it was already there. I worked with Cole and he was great, super friendly .
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2019 03:00 PM

Jordan, thank you for the 5 star review! We're so glad your service experience was fast and pleasant! We'll make sure to pass your kudos along to Cole! Thank you for choosing Mike White Ford! We look forward to serving you and your Lincoln again in the future!


EM
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ERNEST M.
Hayden, ID
Chevrolet CHEVL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/31/2019
verified customerVerified Customer
Category: Service
OIL CHANGEI
It took 1 hour and 45 minutes. I'd say that's too long.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/12/2019 12:16 PM

Ernest, thank you for leaving a review. We agree - an hour and 45 minutes is generally too long for an oil change. We're not sure if you recieved the call from your advisor, but we called and left a message describing exactly what we went through with the evaluation process to ensure quality work was being completed for you. We always want to make sure that everything is done correctly and thoroughly and in the case of some vehicles, it takes longer than others. We invite you to come back in when you next need service and hopefully give you better communication regarding timeframes.


KB
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KEITH B.
Bonners Ferry, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
verified customerVerified Customer
Category: Service
ALL STAFF MEMBERS WERE PLEASANT & HELPFULL. NEW WAITING IS A BIG UPGRADE, VERY C0MFORTABLE
MIKE HEDDEN WAS VERY HELPFULL AND PATIENT WITH MY WIFE AND I (WHO ARE SENIORS AND TEC CHALLANGED) GOING OVER THE FEATURES OF OUR NEW EXPLORER. KIRK WAS REALLY HELPFULL EXPLAINING HOW TO CANCEL OUR OLD EXTENDED SERVICE/WARRENTEE FROM OUR TRADE-IN EXPLORER WE PURCHASED AT CORWIN FORD IN NAMPA, ID THAT MADE ME UNDERSTAND THAT THEY HAD GROSELEY OVER CHARGED US. THE FINANCE PERSON THAT I CAN NOT REMEMBER HIS NAME WAS VERY PLEASANT AND PATIENTLY AND EFFICENTLY PROCESSED A YARD OF PAPPER WORK FOR OUR SIGNATURES AND INITIALS. WE HAVE BEEN BUYING OUR 5 EXPLORERS AND 3 TRUCKS ALL BUT 2 SINCE 1998 FROM YOUR LOCATION. YOUR REMODEL OF THE DEALERSHIP AND THE ATTITUDE OF YOUR MOSTLY NEWER EMPLOYEES ARE VAST IMPROVEMENT OVER THE PREVIOUS THREE OWNER.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2019 02:55 PM

Keith, thank you for the very kind review. We're so glad that you and your wife had such a great experience! I'll make sure to let Mike, Kirk and your finance manager know of your kudos. Serving you was a pleasure and don't hesitate to reach out if you need any more help with your new Explorer! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2019
verified customerVerified Customer
Category: Service
Timely Service
Very efficient.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2019 04:34 PM

Anonymous, thank you for the great review! We're so glad that your service was completed in a thorough and timely manner! Thank you for choosing Mike White Ford! We look forward to serving you in the future!


AT
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ASHLEE T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
verified customerVerified Customer
Category: Service
Everything about this place is Great! Especially the Staff
All of the staff are friendly and you can tell actually care/enjoy their field of work! From the moment I emailed interest in my current vehicle, to coming to Mike White Ford to look/test drive, to purchasing and working with the financial individuals, to scheduling my oil/tire rotation and the day of service has been a positive experience. Everyone goes out of their way to make sure that you are being helped and make you feel valued through the whole experience and explain everything in detail.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2019 04:08 PM

Ashlee, thank you for the spectacular review! We're so grateful for you and the kind things that you have to say about us! Every step of the way, we want to make sure that you feel valued and taken care of and it sounds like everything is working as planned so far! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JM
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JOSEPH M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2019
verified customerVerified Customer
Category: Service
cole and chelsea rock
Thank you for a speedy oil change
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/29/2019 03:43 PM

Joseph, thank you for the excellent review! We're so glad that your oil change went so well and will make sure to pass along your kind words to Chelsea and Cole. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TF
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TERRA F.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
verified customerVerified Customer
Category: Service
Always a great experience at Mike White Ford! Cole Patterson did a great job and I didn't have an appt. but I dropped it for the day and he got me in and also rotated my tires!! Thank you!
Mike White Ford is the Best! Great people and always a great experience!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2019 02:32 PM

Terra, thank you for the great review! We are so glad that we were able to get you in for service, appointment or not! Service is always our main goal! We will make sure to pass along your kind words to Cole! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SW
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SHIRLEE W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2019
verified customerVerified Customer
Category: Service
efficient and accommodating
As always, the Mike White staff are really on the ball....I have jut had my 2016 Escape prepared for winter...and had the snow tires put on....the staff said it would take no more than an hour and a half...the staff were finished in 1 hour and fifteen minutes....the wait time went by swiftly because they have a very comfortable waiting area offering hot tea, coffee, cocoa, and a wonderful spiced apple cider!

Shirlee W
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2019 02:30 PM

Shirlee, thank you for the phenomenal review! We're so glad that your experience getting tires on was so efficient and pleasant! We love the hot apple cider as well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


BH
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BILLY H.
Eugene, OR
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2019
verified customerVerified Customer
Category: Service
Great
Great
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2019 02:23 PM

Billy, thank you for the great review! We're so glad that you enjoyed your visit with us. Thank you for choosing Mike White Ford! We look forward to serving you again in the future.


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
verified customerVerified Customer
Category: Service
It was really foggy
It was really foggy this morning.
We were really hungry
The shuttle driver took us to a nearby restaurant for breakfast.
A different driver came by and picked us up and took us back.
The child safety lock was on the door I was stuck in the van.
My car now has winter tires on it.
My car also has new windshield wipers on it.
I’m almost ready for winter!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2019 02:20 PM

Anonymous, thank you for the creative review! We love your poem! Enjoy your new winter tires and windshield wipers! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


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Verified Customer
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
verified customerVerified Customer
Category: Service
Clean, Efficent, Punctual, Pleasent
Knowledgeable personnel
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2019 02:19 PM

Anonymous, thank you for the good review! We're so glad that you found us to be clean, efficient, punctual and pleasant! Those are all things that are very important to us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CM
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CATHERINE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2019
verified customerVerified Customer
Category: Service
Awesome Service
Made the appointment, they took me on time and finished earlier than expected
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2019 02:18 PM

Catherine, thank you for the awesome review! We can't always promise to have work done earlier than expected but we love being able to do it when we can! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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