CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(775 reviews)
79

Verified Customer
Sandpoint, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019
verified customerVerified Customer
Category: Service
Fast and friendly
They were fast and friendly when servicing my vehicle
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/24/2019 12:01 PM

Anonymous, thank you for the great review! We're so glad that you found our service to be fast and friendly! Thank you so much for choosing Mike White Ford! We look forward to serving you and your F250 again in the future!


RB
gravatar
REECE B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019
verified customerVerified Customer
Category: Service
Excellent service
Great communication, excellent service and damn Christian that suit was fire!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/24/2019 12:00 PM

Reece, thank you for the 5 star review! We're so glad that you enjoyed our communication, service and fashion sense! Thank you so much for choosing Mike White Ford! We look forward to serving you again in the future!


SS
gravatar
STEVEN S.
Nordman, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/12/2019
verified customerVerified Customer
Category: Service
LOF and new tires
Overall a favorable experience. I was disappointed that my vehicle work order was completed approximately 30 to 40 minutes before I was seen to review the work and pay my bill.hi
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 02:00 PM

Steven, thank you for the honest review. We completely understand your frustration regarding timing. Sometimes the times on the work orders are generated based off of when the job starts rather than when it ends. That could be the case with your situation. It's also possible that there was a miscommunication between the technician and the service writer. Either way, we're going to be reviewing this process with our team so that we can ensure total customer satisfaction in the future. Thank you for bringing it to our attention. 


LW
gravatar
LAURA W.
Cataldo, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2019
verified customerVerified Customer
Category: Service
Over and above
Our defrost stopped working. We were given an appointment almost 2 weeks out and winter storms coming in. They said " No Guarantees, but if you can do it off for a few days, we will try to squeeze it in."
Christian keep us aware of progress and we felt like priority instead of "squeeze it in".

Well Done!!!
Thanks
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:55 PM

Laura, thank you for the fantastic review! Defrosters are critical this time of year and we're so glad that we were able to get you taken care of! We will make sure to pass along your kind words to Christian! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
verified customerVerified Customer
Category: Service
Really amazing!!!
Really good Tyler and Cole were great to work with
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:51 PM

Anonymous, thank you for the amazing review! We're so glad that you had such a good experience and will be sure to pass along your kind words to both Tyler and Cole! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.


JB
gravatar
JANET B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
verified customerVerified Customer
Category: Service
courtesy and helpfulness
Makes me feel welcome. Answers all my questions.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:50 PM

Janet, thank you for your wonderful review! We're so glad that you feel welcome! You always are! And you're also welcome to ask any questions! Vehicles are our passion and we love sharing our knowledge! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.


Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
verified customerVerified Customer
Category: Service
Great service
Great service! Will be back!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:48 PM

Anonymous, thank you for the great review! We're so glad that you enjoyed your service experience with us. It was our pleasure to serve you and we look forward to serving you again in the future! Thank you for choosing Mike White Ford!


PK
gravatar
PAUL K.
Rathdrum, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2019
verified customerVerified Customer
Category: Service
COLE!!!!!!
like always in and out in a timely manner and everything done the right way!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:44 PM

Paul, thank you for the outstanding review! We will make sure to pass along your enthusiasm to Cole! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.


JH
gravatar
JEFFREY H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2019
verified customerVerified Customer
Category: Service
Oil change
Dropped off my vehicle for an oil change and 5000 mile inspection, returned to me sooner than quoted.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:40 PM

Jeffrey, thank you for the kind review! We're so glad that your oil change went well and that we were able to beat the promised time! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.


Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2019
verified customerVerified Customer
Category: Service
Great Service
Easy to schedule
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:36 PM

Anonymous, thank you for the 5 star review! We're glad that you enjoyed your service and found it easy to schedule your appointment! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.


DD
gravatar
DOROTHY D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2019
verified customerVerified Customer
Category: Service
service
Timely, friendly and efficient service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2019 01:35 PM

Dorothy, thank you for the great review! We're so glad that you enjoyed your service. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


ND
gravatar
NICK D.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/30/2019
verified customerVerified Customer
Category: Service
Excellent Service
Perfect entrance and greeting when I arrived; a thorough review of services requested and recommended, a comfortable waiting area--- all at a fair price.

Would have rated 5 stars but I had issues with booking my appointment using the website on my smartphone.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/04/2019 04:19 PM

Nick, thank you for the honest review. We're so glad that most of your experience was excellent but we'd like to hear more about your experience with your phone. When you get a moment, please email me at marketing@mikewhitefordcda.com and let me know what sort of obstacles you encountered while booking on-line so that I can see if we can sort them out on our end for the future! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


EF
gravatar
ERIC F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2019
verified customerVerified Customer
Category: Service
Great service, on time and super friendly
Arrived right on time for my service appt. They were ready for me and knocked it out quickly. Nice time waiting in the waiting area. Clean and nice!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/04/2019 04:15 PM

Eric, thank you for the great review! We're glad that you enjoyed your time in our waiting area and that everything went well with your Explorer! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GR
gravatar
GABRIEL R.
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
verified customerVerified Customer
Category: Service
Great friendly people. (and fun)
Great people to greet you. Love waiting area so comfortable and free coffee etc. Took care of me in the hour they said they would.
Cole was so great and pleasant to work with. He should get a Christmas bonus. My husband always did this but has passed away and I am the one that takes care of Truck now. I was treated very fairly as I would expect.
Terry
.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/27/2019 03:35 PM

Terry, thank you so much for the kind review! We're so glad that you enjoyed the waiting area and we will be sure to pass along your kudos to Cole's manager! We enjoyed serving you and look forward to serving you again in the future! Thank you for choosing Mike White Ford!


KB
gravatar
KAREN B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2019
verified customerVerified Customer
Category: Service
Great Service Dept!
Love Mike White Ford, service is always friendly and fast, excellent waiting room!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/26/2019 10:14 AM

Karen, thank you for the kind review! We're so glad that you're having such excellent service with us and it sounds like it isn't the first time it's been great! That's what we love to hear! Thank you so much for choosing Mike White Ford! We look forward to serving you again in the future!


gravatar
Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
verified customerVerified Customer
Category: Service
quick and easy
Friendly
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 10:16 AM

Anonymous, thank you for the 5 star review! We're so glad that everything was quick, easy and friendly! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RL
gravatar
RANDY L.
Plummer, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
verified customerVerified Customer
Category: Service
Fast and convenient
Streamline, thorough and comfy lounge
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 10:16 AM

Randy, thank you for the excellent review! We're so glad that you found  your service to be fast and were comfortable while waiting! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2019
verified customerVerified Customer
Category: Service
$36 turned into $400
Today I went in to get my oil changed. The technician discovered that one of my cars Belts was bad and needed replacing. Also my front brakes were bad and needed replacing.
That’s the story of my day at the Ford dealership in Coeur d’Alene Idaho.
So instead of spending $36 on my car today , I spent over &400.

Have you ever wondered why mechanics are now called technicians?

Happy Thanksgiving everybody!

My car runs much better now.

The end.

P.S. I got a hug from my favorite sales person. But I’m still not buying a new car.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 10:15 AM

Anonymous, thank you for the fantastic review! It's never fun to have a larger bill in service than anticipated but we appreciate your taking it in stride. Your safety is always our top priority. We hope that you have a lovely Thanksgiving as well and are enjoying your safer vehicle! You can always come in for hugs! We look forward to seeing you again next time!


JH
gravatar
JOSEPH H.
Newman Lake, WA
Ford F250
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/19/2019
verified customerVerified Customer
Category: Service
Barely satisfactory
I had a simple oil change and tire rotation service today. I think they changed the oil but it is still black so am not sure. As for the tire rotation. They did not reset the TPMS on the vehicle so the tire pressures are backwards. Also the rear tires were overinflated by 15 psi. Last but not least one of the “hub covers” was not seated properly. Probably would have lost it had I not checked before I left the dealer. Overall the attention to detail was a bit lacking.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 09:30 AM

Joseph, thank you for speaking to us on the phone about your experience. We apologize again for the situation and thank you for your understanding. We hope that you will give us the opportunity in the future to serve you again so that we can serve you better! 


TP
gravatar
THOMAS P.
Cocolalla, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2019
verified customerVerified Customer
Category: Service
Oil change
In and out fast. Great service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2019 09:49 AM

Thomas, thank you for the 5 star review! We're so glad that your oil change was such an efficient and pleasant experience! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.