Jon Oeller

Jon F.

Bremerton, WA

2005 Lincoln Town Car

06/21/2024

Verified Customer

Best Auto Repair In The Area

Lena, Jon and Mieke always provide super customer service and outstanding vehicle repairs. I can count on a detailed explanation of what repairs are needed and cost. I trust them to do an outstanding job, on time and to my complete satisfaction.

The Team from B&B Auto Repair responded on 06/23/2024 09:35 AM

Thank you for the fantastic feedback! ? We're thrilled to hear that Lena, Jon, and Mieke have consistently provided you with super customer service and outstanding vehicle repairs. It's great to know that you can count on us for detailed explanations and reliable, on-time service. Your trust means a lot to us, and we're committed to always delivering top-notch work that satisfies your needs. We appreciate your business and look forward to serving you again in the future!

Employees worked with

Paul J.

Keyport, WA

2014 Subaru Forester

06/18/2024

Verified Customer

Great servoce

I always take my cars to BnB. They treat me well, and always fix the what needs to be fixed at a reasonable price

The Team from B&B Auto Repair responded on 06/20/2024 09:34 AM

Thank you for your continued support, Paul! We're thrilled to hear that you trust us with your cars and that you're happy with our service. We're always here to make sure your vehicles are in top shape without breaking the bank. See you next time! ??️

Employees worked with

1999 Chevrolet Express Van

Aaron P.

05/31/2024

Verified Customer

Quick Summary

I came in to have a coolant flush done and it went very well. And I plan to come back for my businesses future fleet maintenance. The coolant they took out had a funny smell, so they pressure tested the engine block and it came back good. So they flushed it, then flushed it again with water and then filled with coolant. They also tested the thermostat. They were communicative.

The downside, is that I asked for a multi point inspection and I don't feel that was well done. The day before, I was under the same vehicle they worked on and noticed that I had leaking brake fluid on my front passenger wheel. It's all over the back of the tire and would be hard to miss.
I feel that inspecting brakes, especially when you have a vehicle lift, is part of a multi point inspection and should have been obvious.

I want to emphasize that I plan to return. I feel the job that I asked them to do specifically was very well done.
But. I didn't leave with the impression that the vehicle was looked over like I asked.

The Team from B&B Auto Repair responded on 05/31/2024 10:35 AM

Hi Aaron! ? Thanks for choosing B&B Auto Repair for your coolant flush and for considering us for your business's fleet maintenance in the future. We're thrilled to hear that the coolant flush went well and that our team was communicative throughout the process. ? We're sorry to hear about the leaking brake fluid on your front passenger wheel and the oversight in the multi point inspection. We understand the importance of a thorough inspection, especially when it comes to safety-critical components like the brakes. Your feedback is valuable to us, and we'll use it to improve our inspection process to ensure that every detail is carefully checked. We appreciate your understanding and look forward to the opportunity to provide. And again thank you for your feedback. It is truly appericated.

Employees worked with

Chris M.

2000 Ford Ranger

05/16/2024

Verified Customer

Professional and Patient

B&B was very professional and patient with me. My insurance company used an out of state inspector at the beginning of my claim. I had to take the lead and get them to contact B&B. It was a long process. I also started a new job that is 70 miles away from home so I could only deal with B&B through my mother in law. It took a week to get them paid after I got the invoice. So very patient and worked with my mother in law and I. Please take your business here. They will take care of you and your vehicle.

The Team from B&B Auto Repair responded on 05/16/2024 09:40 AM

Hey Chris! ? Thanks a bunch for sharing your experience! It sounds like you had quite the adventure with your insurance claim and the new job, but we're thrilled we could help out along the way. ?️ It means a lot to us that you appreciated our patience and professionalism! We're always here to take care of you and your vehicle, no matter the situation. We'll be here when you need us next!

Employees worked with

Leslie C.

Bremerton, WA

2001 Chevrolet Tahoe

04/30/2024

Verified Customer

Great honest service

Kept me informed on what was needed done and clear breakdown of costs.

The Team from B&B Auto Repair responded on 04/30/2024 08:20 AM

Hey Leslie! ? We're thrilled to hear that you appreciated our clear communication and transparency about the work needed and costs involved. Thank you for taking the time to share your experience. We're here for you whenever you need us! ??

Employees worked with

Master Technician and future Owner

Gabby L.

2013 Hyundai Elantra

04/12/2024

Verified Customer

Wonderful

Help me with problem of car and not all what another shop told me. For me honest is important. Now my car is running great.

So a big thank you to B &B. Looking forward to seeing you for Annie’s next visit.

The Team from B&B Auto Repair responded on 04/12/2024 03:05 PM

Dear Gabby, We're thrilled to hear that we could help you out and get your car running great! Honesty is our policy, and we're delighted that you appreciate it. We'll be here for Annie's next visit – just give us a holler when you're ready! ??Best regards,B&B Auto Repair

Employees worked with

Jeremiah Anderson

Matthew B.

Bremerton, WA

2010 Toyota Prius

03/30/2024

Verified Customer

B&B Does it Right

I don't know cars, but I got the best advice about them from an old friend in Florida: "You know what the most expensive repair is? The wrong one." I trust B&B to give me the best value for my money, not some bargain bin repair that may or may not be what I need, and costs more in the long run.

The Team from B&B Auto Repair responded on 04/01/2024 09:15 AM

Hey Matthew! ? We love to hear that you trust us to provide the best value for your money. Your friend's wisdom definitely rings true – the wrong repair can be a costly mistake! We're here to ensure that you always receive accurate advice and top-notch service. Thank you for trusting us with your 2010 Toyota Prius care needs. See you Thursday!

Employees worked with

Zach C.

Port Orchard, WA

2011 Freightliner Sprinter 3500

03/29/2024

Verified Customer

Towed home

Paid 4800$ to fix a no start, I drove home (hard start) next morning didn’t start.
Took back to shop charged 600$ for inspection was told injectors and they were 770 a piece so 6000$ to maybe fix? on line Bosch injectors 236$ a piece. I own a small business in the area and will never recommend your shop. I had to tow my vehicle home

The Team from B&B Auto Repair responded on 04/09/2024 04:48 PM

Hello Zach! ? We're sorry to hear about your experience with us. We take your feedback seriously and appreciate you bringing this to our attention. We understand the frustration and inconvenience this has caused you. We strive to provide the best service to our customers and regret that we fell short in this instance. We'd like to make things right for you, so please feel free to reach out to us directly to discuss the situation further. Thank you for your understanding.

Employees worked with