KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(851 reviews)
73

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
verified customerVerified Customer
Category: Service
Kevyn gives the best hugs!
Kevyn and Taylor took great care of me...their customer service is top notch!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2020 04:48 PM

Anonymous, thank you for the top notch review! We're so glad that you felt so well taken care of! We'll be sure to pass along your kind words and compliments to both Kevyn and Taylor! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

BC
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BRIAN C.
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2020
verified customerVerified Customer
Category: Service
Very friendly and courteous
The service department was so professional and friendly and I got in and out just when they promised it.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:44 PM

Brian, thank you for the fantastic review! We're so glad that you found our team to be very professional and we were able to take care of your vehicle within the promised time! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DB
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DENNIS B.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2020
verified customerVerified Customer
Category: Service
recall
work was done when they said it would be
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:31 PM

Dennis, thank you for the good review! We're so glad that we were able to take care of your recall work and get you back on the road in a timely manner. It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JV
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JAMES V.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2020
verified customerVerified Customer
Category: Service
Great service
Took awhile to get in but service department took great care of me once I did. They even fixed a scratch at no charge.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/01/2020 02:57 PM

James, thank you for the 5 star review! We're sorry that it took a bit longer than we wanted to get you in for your service appointment, but we're so glad that we were able to get you in and take care of your F-150! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GF
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GUS F.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
verified customerVerified Customer
Category: Service
Work done with pride
I always have the best advice and care from Mike White Ford!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2020 01:42 PM

Gus, thank you for the 5 star review! We take a lot of pride in treating our customers like family, because after one visit, you really are! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2020
verified customerVerified Customer
Category: Service
Great
Thank you for the great service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2020 03:20 PM

Anonymous, thank you for the great review! We're so glad that you had a great service experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TH
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TED H.
Seaside, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
verified customerVerified Customer
Category: Service
Great staff
Outstanding service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2020 10:22 AM

Ted, thank you for the outstanding review! We're very proud of our staff and are so glad that you had such a great experience with them! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JS
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JANICE S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2020
verified customerVerified Customer
Category: Service
Recall and oil change
Courteous, friendly, helpful service. Thanks
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/24/2020 02:27 PM

Janice, thank you for the excellent review! We're so glad that we were able to take care of both your oil change and recall quickly and pleasantly. Thank you for choosing Mike White Ford. We look forward to serving you again in the future.

Employees worked with

BR
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BASIN R.
Osburn, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/18/2020
verified customerVerified Customer
Category: Service
Warranty vs. not warranty
2019 F-350, ball joints warn out and making weird noise, steering stabilizer / dampner needed to help with a violent dangerous front end shake I've dealt with for months, since I have 40,000 miles I'm told it's not covered under warranty. it's a 2019 truck, where there is an obvious issue from the factory. I left a message last week for Johnathon Hedden, who helped when I bought the truck - no response. It's not a huge amount of money, it's the principal of the whole thing. Yes - this is the kind of story that gets repeated over and over - this death shake / wobble thing is real & you guys acted like you weren't sure what I was talking about. Eddie Davis - Basin Resources
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/20/2020 04:46 PM

Eddie, thank you for giving us the opportunity to work on a solution to this issue. We processed the return of $912.98, a goodwill return from both Ford Motor Company and Mike White Ford. The reason that Johnathon Hedden hasn't called you back is that he hasn't been with our company for almost six months. We hope that through our conversations and gesture that we are able to build back some trust. We hope that you give us the opportunity to serve you again and show you a better experience.

Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
verified customerVerified Customer
Category: Service
Nice conscientious people
Did a great job and were nice and helpful in the process. The final price was actually lower than the one the quoted over the phone...WOW!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/18/2020 11:22 AM

Anonymous, thank you for the great review! We're so glad the the process was smooth for you and that we were able to save you more than anticipated! Our goal is to provide excellent and fairly priced service for our friends, families and neighbors! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
verified customerVerified Customer
Category: Service
Service dept are very friendly and informative.
Top shelf staff....detailed, friendly and informative period.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 03:22 PM

Anonymous, thank you for the great review! Thank you for the compliment on our staff, we love to take care of our customers! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RM
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RAY M.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
verified customerVerified Customer
Category: Service
Service
But still pulls to left moist of the time
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2020 03:52 PM

Ray, thank you for the 5 star review. We're not happy to hear that your vehicle is still pulling to the left. Please call our service manager Ed Baker at (208) 664-9211 so we can get a plan in place. We want to make sure that you're fully taken care of! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RW
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RICHARD W.
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
verified customerVerified Customer
Category: Service
Very nice and helpful
They are all awesome.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2020 12:45 PM

Richard, thank you for the awesome review! It's our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/28/2020
verified customerVerified Customer
Category: Service
Good service. Lost the appointment in the system though from when I had called previously.
Just a recall repair. No issues. Friendly staff. Not sure about a paid service and how reasonable they would be.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/29/2020 12:44 PM

Anonymous, thank you for the 4 star review! We're so sorry that your initial appointment was lost but we're glad that we were able to get you scheduled and taken care of in the end. We'd love to have the opportunity to serve you in the future when you have further service needs. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2020
verified customerVerified Customer
Category: Service
Well done
They diagnosed the issue and fixed it that same day along with a last minute request to align the headlights. Thank you, I recomend their service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/24/2020 01:17 PM

Anonymous, thank you for the kind review! We're so glad that we were able to diagnose and fix your issue in a timely manner! We look forward to serving you again in the future! Thank you for choosing Mike White Ford!

Employees worked with

MS
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MARJORIE S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
verified customerVerified Customer
Category: Service
excellant service
good coffee, comfy chairs.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2020 04:23 PM

Marjorie, thank you for the excellent review! You are always welcome to stop by for some coffee! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GP
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GASTON P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020
verified customerVerified Customer
Category: Service
Excellent Service
Awesome experience as always!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2020 04:23 PM

Gaston, thank you or the excellent review! We're very proud to uphold a tradition of caring and efficient service. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JS
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JAMES S.
Moscow, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/08/2020
verified customerVerified Customer
Category: Service
Curly is the best salesman I've ever dealt with in my entire life.
Had warranty work completed on '15 F150. When picking up my pickup, found interior to be a bit dirty after mechanic(s) work. Had to wipe down seats, and use a cleaner and rags to clean all-weather floor mats. Not sure what it was on the floor mats, but wasn't just dirt to be wiped up. Was also hoping for a "hand-washed/dried" job on the pickup. When dropping off my pickup, it was mentioned that I would receive a complimentary car wash "ticket". I had to ask for this upon pick up of my rig. Was nice to get the free wash, but no automatic car wash does as good of a job cleaning as a "hand-wash/dried" job. Anyway, was satisfied with warranty work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2020 01:51 PM

James, thank you for the 4 star review. We'll make sure to pass your kind words along to Curly. We apologize for the condition of your vehicle when you picked it up. It's very unusual and we'll speak to everyone who handled your vehicle about it. We would love to hand wash and dry every single vehicle we come into contact with, but we're sadly unable to do so. We look forward to the next time that we get to serve you. Thank you for choosing Mike White Ford!

Employees worked with

DK
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DERICK K.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2020
verified customerVerified Customer
Category: Service
taken care of
Everything was taken care of without any trouble.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2020 04:33 PM

Derick, thank you for the excellent review! We're to glad that we were able to take care of your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CT
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CATHY T.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2020
verified customerVerified Customer
Category: Service
Friendly, Fast, Efficient
Random problems with car starting. Of course it started right up--no problem when I arrived for service. The mechanic listened so attentively, not cracking a smile as I tried to duplicate the sounds. Since it was working fine, there was no guarantee he could find a problem. Of course no problem was found but he had a few suggestions to help me focus on the problem. Service was faster than estimated. The bill was delivered with a smile. A good experience.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/03/2020 03:13 PM

Cathy, thank you for the 5 star review. We've all been there - the problem happens every time except for at the dealership when we're there to get it fixed. We'll be here if the problem happens again and will be more than happy to help you!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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