Verified CustomerAnonymous, thank you for the excellent review! We will be sure to pass along your kind words to Kevyn! Thank you for choosing Mike White Ford! We look forward to serving you and your F-250 again in the future!
Verified CustomerAnonymous, we apologize that your experience with us was not up to your standards. We thank you for speaking with us on the phone and have taken the conversation to heart. We will be speaking with our service people and will reinforce the importance of clear communication standards. We value our customers and their satisfaction highly. We hope that if you choose to give us the opportunity to serve you again in the future, you will have a more satisfactory experience.
Verified Customer
Verified Customer
Verified CustomerAnonymous, thank you for the good review! We apologize about the length of time it took to get an appointment - likely the part that was needed for your appointment was back ordered or needed a particular technician who is in high demand. But we're very glad that we were able to take care of you that your recall is taken care of. Thank you for choosing Mike White Ford! We look forward to serving you again in the future for a full 5 star experience!
Verified CustomerLinda, thank you for the review. We also thank you for giving us the opportunity to look at your vehicle again. We're looking forward to getting to the bottom of this for you. We'll see you for your upcoming appointment.
Verified CustomerNora, thank you for the fantastic review. We're so glad that we've changed your response to going to the Service department. We understand completely - the unknown in service can be unnerving and we work hard to try and make it as open and comfortable as possible! You are always welcome to stop by for free coffee and hot chocolate, regardless of your service needs! Thank you for choosing Mike White Ford!
Verified CustomerAnonymous, thank you for the great review! We're so glad that we were able to accommodate your needs in a timely manner! We'll make sure to pass along your kudos to both Kevyn and the entire Service Department. Thank you for choosing Mike White Ford. We look forward to serving you again in the future!
Verified CustomerSteve, thank you for the great review! Kevyn is an amazing team member and we'll make sure to pass along your kind words to both his manager and his team. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerGary, thank you for the great survey! Positivity works wonders and we try our hardest! Thank you for choosing Mike White Ford! We look forward to serving you and your Fusion again!
Verified CustomerAnonymous, thank you for the great review. We agree - Kevyn does do a great job! We'll make sure to pass along your kind words. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerMichal, thank you for the great review. We're so glad that we were able to get your shifting issues sorted out! Software updates are always preferable to any physical component issues and we're glad that's all it took. Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future!
Verified CustomerErin, thank you for the fantastic review! We agree - it is frustrating when we can't get an issue to duplicate so that we can solve it for you! But we're so glad that we were able to figure out your fob and get you back on the road! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!
Verified CustomerJacqueline, thank you for the great review. We're sorry to hear about your bluetooth issue, but so glad that we were able to take care of you and also do an oil change. Thank you for the compliment on our service department, we'll make sure to pass your kind words along. Thank you for choosing Mike White Ford. We look forward to serving you and your Escape again in the future.
Verified CustomerAnonymous, thank you for the fantastic review! We're very proud of our team and will pass your kind words along to Claudia, Jacob and Kevyn! So glad we could get your door taken care of! Thank you for choosing Mike White Ford! We hope to serve you again in the future!
Verified CustomerJudith, thank you so much for the fantastic review! We're so glad that you found our waiting room to be comfortable! We're very proud of it! Thank you for choosing Mike White Ford and we look forward to serving you again in the future!
Verified CustomerJen, thank you so much for the great review! We're so glad the service was amazing and everything was as promised! Thank you for choosing Mike White Ford! We look forward to serving you and your Explorer again in the future!
Verified CustomerRudy, thank you for the honest review. I'd love to speak with you more about this situation. Please call me at your earliest convenience (208) 664-9211. Please ask for me (Haley) or if you prefer, you can speak directly with our service manager (Ed Baker) or assistant service manager (Chelsea White).
Verified CustomerDavid, thank you so much for the fantastic review! While we are sorry to hear about the number of issues that you are having with your MKX, we're so glad that Kevyn and the service department have been able to help you out. Thank you for choosing Mike White Ford and we look forward to serving you in the future!
Verified CustomerAaron, thank you for the excellent review. Kevyn is an excellent advisor and we will pass your kind words along to him. We're so glad that we were able to serve you! Thank you for choosing Mike White Ford, we look forward to serving you again in the future!
