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Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(851 reviews)
73

Reviews of Kevyn Erbe

CC
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CELESTE C.
Coeur D Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
verified customerVerified Customer
Category: Service
Excellent
Great service, great attitudes.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
RJ
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RICKEY J.
Rathdrum, ID
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
verified customerVerified Customer
Category: Service
Service work.
Did a great job. All were very professional. Thank you.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
MG
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MARIO G.
Coeur D Alene, ID
Ford Escape
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
verified customerVerified Customer
Category: Service
2015 Escape
Very good service and great Technicians. A better communication with the Service Advisor is is always advisable.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/22/2018
Category: Service
2015 Escape for 30,000 miles servce
Service for my vehicle was great, no problems.
My problem is the Service Advisor told me that I needed to have the transmission service due to the 30,000 miles scheduled. The cost was to be $179.95. I declined at the time and said if necessary I would have it done next time.
After returning home with the vehicle I looked in the manual under the Scheduled Maintenance section and found that it stated that the transmission is to be service at 150,000 miles. The 30,000 miles is for towing a trailer, or using car-top carrier, extensive idling or low-speed driving for long distances, as in heavy commercial use such as delivery, taxi or patrol car and in dusty or sandy conditions. I do not know which one of these conditions the Advisor thought this vehicle was used for which is none of them.
If I am wrong and this vehicle does need transmission service I will apologize and give 5 stars for the service. If the manual is correct the Advisor is incompetent and or trying to scam the public during services.
Not Recommended
Sam G. from Mike White Ford of Coeur d'Alene responded on 04/26/2018 11:41 AM

Hi Mario. Thank you for taking the time to review our dealership. We use these to help improve our processes and provide the best customer service experience possible. I have been told our Service Advisor reached out to you and explained how/why we recommend certain services. We sincerely apologize for the miscommunication during the inital visit. Please let us know if you have any other questions or concerns about servicing your vehicle. Thank you.

Employees worked with
KE
Kevyn Erbe
Service Advisor
RT
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RICHARD T.
Athol, ID
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2018
verified customerVerified Customer
Category: Service
Tires
Parker Ford was able to get me in to replace my tires in a days notice. Told me that my car would be ready by 11:00 AM, and it was done 15 minutes earlier.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
DD
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DANIEL D.
Hayden, ID
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
verified customerVerified Customer
Category: Service
when they tell me how excited they are to see my car. it makes me feel like i have an exotic. which i do.
quick in and out!!! no surprises. everything i expected!! concierge like service!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
DW
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DEBRA W.
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
verified customerVerified Customer
Category: Service
Service Experience
Outstanding service from everyone !!!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
RG
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ROY G.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
verified customerVerified Customer
Category: Service
Excellent service writer.
Kevyn Erbe is very good.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
RD
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RYAN D.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
verified customerVerified Customer
Category: Service
Welcoming Service!
Arrived on time for my appointment and was told it would be an hour. 53min in i got a phone call letting me know everything was ready to go!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
CS
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CHARLENE S.
Hayden, ID
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
verified customerVerified Customer
Category: Service
Oil Change
Had an oil change on this day which I had an appointment for. They were on time and had a very comfortable waiting area to sit in!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
PK
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PATRICK K.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
verified customerVerified Customer
Category: Service
Thank you
Kevyn and the rest of the staff were great!
Thank you all
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
CG
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CAROL G.
Rathdrum, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
verified customerVerified Customer
Category: Service
Oil change
Great service.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
HS
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HECTOR S.
Spokane, WA
Ford Explorer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2018
verified customerVerified Customer
Category: Service
you People
great service, more than friendly, they make you feel welcome.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
PK
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PAUL K.
Rathdrum, ID
Dodge Ram 2500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2018
verified customerVerified Customer
Category: Service
service
It seems that our service department has turned its self around in the last few months. I was very pleased with the communication that I received from Kevyn. Thank you to everyone involved with the repair job on my truck, the brakes work great!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
NL
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NANCY L.
Coeur D'Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
verified customerVerified Customer
Category: Service
Prompt & Professionak
I was greeting & got my car checked in for service immediately and it was completed before estimated time to complete and staff friendly & accommodating
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
JW
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JERILYN W.
Coeur D'Alene, ID
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
verified customerVerified Customer
Category: Service
Excellent!
The people and service!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
LB
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LYNN-ANN B.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
verified customerVerified Customer
Category: Service
Excellent customer service!
Parker Ford has consistently provided excellent customer service, from the phone call to schedule an appointment to picking up my car and everything in between! Every person is more than willing to help, providing prompt, courteous, and knowledgeable service!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
SR
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STEPHANIE R.
Coeur D'Alene, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
verified customerVerified Customer
Category: Service
Excellent customer service
Kevyn our service advisor always makes sure we are taken care of and has always provided us with outstanding service!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
JR
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JUDITH R.
Coeur D Alene, ID
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
verified customerVerified Customer
Category: Service
Excellent service
We always get excellent service here. We have been coming here for about 30 years when it was Lake City Ford. So glad that Parker Ford has continued the excellent service. We have bought many cars here including my current car that we purchased two years ago from Parker Ford.
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
JM
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JAMES M.
Rathdrum, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/30/2018
verified customerVerified Customer
Category: Service
unable to identify correct customer
Have tried unsuccessfully to address concerns with anyone at dealership.
Not Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
RW
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ROBERT W.
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
verified customerVerified Customer
Category: Service
Service
Outstanding...!
Recommended
Employees worked with
KE
Kevyn Erbe
Service Advisor
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