Matt Brunner

It’s fantastic to hear that your experience with our service team was a smooth ride—especially considering the F-150 is known for its “take the road less traveled” attitude! It's great that Matt turned what could have been a bumpy situation into a pleasant drive. We're proud of our team, and it sounds like they really delivered on making your warranty work as painless as possible. Enjoy the great performance of your truck—wishing you many miles of happy driving ahead!

We appreciate you taking the time to share your experience, Douglas. It's great to hear that our team delivered professional and timely service. After all, waiting around isn’t exactly a fun hobby. If you need anything else for your Fusion or have questions, just give us a shout!

David,
We understand that when someone brings their vehicle to our service department, it's because something isn't working the way it should. We don't expect anyone to be excited about needing repairs, and we recognize that being without your vehicle, having unresolved concerns, or facing unexpected expenses can be frustrating.
What concerns me most about your review is that it suggests we:
·        Charged you for work you weren't prepared for.
·        Charged you for a concern we couldn't diagnose or repair.
·        Kept your vehicle longer than we promised.
·        Chose not to complete your outstanding recalls.
After reviewing your visit with our service team, I don't believe those conclusions accurately reflect what occurred.
Before any diagnostic work began, our advisor discussed the possibility of diagnostic charges and received your authorization. Because of the additional concerns you wanted addressed, you were also advised that we would need to keep the vehicle overnight.
Regarding your SiriusXM concern, our technician thoroughly tested the system and found it to be operating as designed, even though we understand you prefer the performance of another vehicle you own.
Your noise concern was also verified. However, the technician identified a noise that differed from your description and wanted to confirm details with you before recommending additional diagnosis or repairs. Rather than make assumptions or sell unnecessary work, our service manager requested that you complete a test drive with the technician so we could ensure we were addressing the exact concern you were experiencing.
Your review also suggests we chose not to complete your recalls. We completed the only recall that Ford had released for repair at the time of your visit. The other two recalls were still awaiting official remedies from Ford, so there was no authorized repair available. Since then, the windshield wiper recall has been updated, and we would be happy to schedule that repair for you as well as the test drive and reinspection of your noise concern.
I hope you’ll reach back out to Matt or Cole as soon as convenient so we can get you back on the schedule. We value your business and thank you for your feedback!

It's fantastic to hear that Matt was able to save the day with his detective work on your F-150, Steven. It sounds like he really put on his research hat and turned into the Sherlock Holmes of Ford service. We're glad the replacement of the power train control module did the trick! If you ever find yourself in need of more automotive sleuthing, you know where to find us. Enjoy the smooth ride ahead!

It's fantastic to hear that Travis was quick on the case with your F-150's battery troubles, Gregory. Nothing like a headache that comes from your truck not starting to really test your patience! We're glad he was able to smooth things over and get you back on the road in no time. If only fixing headaches were as easy as replacing batteries! We appreciate you taking the time to share your experience. Safe driving!

It sounds like you had quite the journey, but we're glad to hear it ended on a high note, David! Waiting for parts can feel like watching paint dry, but we're pleased we could get you back on the road in no time. Our courtesy drivers always do their best to make that wait feel a little less like a waiting game, and it’s great to know they hit the mark. Thanks for trusting us with your F-150—it’s customers like you who keep the wheels turning around here!

It's wonderful to hear that you had a positive experience with our service team, Matthew! We're glad Matt and the crew made getting those new kicks for your Bronco a breeze. It's always nice when the service is as straightforward as driving in a straight line. We aim to keep surprises to a minimum—unless they involve the fun of off-roading! If there's anything else you need, just let us know. Safe travels on those new tires!

We really appreciate you sharing your experience with us. It’s great to hear that our service staff and mechanics made your visit a pleasant one, and that our lounge provided a comfortable oasis during your wait. We strive to create a welcoming environment, even if it’s just to help you escape the outside world for a bit—who knew car maintenance could be a mini vacation? We're here for all your automotive needs!

We appreciate hearing about your positive experiences with our service team, Cassie! It's great to know that our nice guys in service are making a difference for you. Your loyalty means the world to us! We look forward to helping you with your future vehicle purchase, and we'll be ready to roll out the red carpet when the time comes. Drive safe in your Explorer!

We appreciate you taking the time to share your experience with our service department, Charles. It seems your backup camera is in tip-top shape, ready to help you avoid any ninjas quietly sneaking up behind you! If you have any other questions or concerns about your Edge, feel free to reach out. Keeping you safe and informed is what we're here for!

Thank you, Rischa! It's wonderful to hear that you enjoyed our service and found our communication clear. We strive to keep the lines open and flowing—like a Bronco tackling a rugged mountain trail! Your positive feedback keeps us motivated to do our best. Happy driving!

Thank you for taking the time to share your thoughts and for entrusting your vehicle to our service team here at Mike White Ford. We hear you loud and clear on the importance of clear updates right from the start, and we’re sorry the day didn’t flow as smoothly as it should have with better communication along the way. Our crew takes real pride in delivering reliable, excellent work on every car that comes through, and input like yours is exactly what helps us sharpen how we keep folks informed so the experience feels more seamless next time around. We’re genuinely appreciative of your patience and your business, and we look forward to earning your confidence again soon.

Drive safe!

Thanks, Susan! We're glad to hear that your visit was handled promptly, even if there was a little oil mix-up along the way. It's great to know that our team was able to roll with the punches and get you sorted out with that full synthetic oil. We appreciate your understanding and patience throughout the process. Your feedback helps us keep our engines running smoothly, so thank you for sharing your experience. Happy driving in your Edge!

It’s great to hear that you’ve had such a positive experience with our team, Shelby! We strive to keep things friendly and straightforward, and it sounds like we hit the mark with you. Honesty and fair pricing are qualities we truly believe in, so we’re glad to have earned your trust. If you ever need anything else for your Escape, you know where to find us!

We appreciate you taking the time to share your experience with us, Patrick. It’s great to hear that you found the service excellent and thorough, even if it took a bit longer than expected. Regarding the frequent recommendations for more work, we definitely understand how that can cause some anxiety. Our team aims to keep your Expedition in top shape, but we totally appreciate that it can sometimes feel like it’s a never-ending to-do list. We’re here to help, not to overwhelm, so your feedback is invaluable. If you ever feel uncertain about any recommendations, feel free to ask us for clarification, and we'll only do the work you choose. Your trust means the world to us, and we’re committed to keeping your ride dependable and running smooth!

We appreciate you sharing your experience, Maris! It’s great to hear that our service department has consistently hit the mark for you. We aim to keep your F-150 running like a champ, so your feedback tells us we're doing something right. If there's anything else we can do for you, just let us know! After all, your truck deserves nothing less than excellent care.

We're glad to hear you had such a positive experience with our team! It's always our aim to be the superheroes of the auto world, swiftly swooping in to diagnose and fix those pesky issues. Communication is key, and it sounds like our crew hit the right notes. Thanks for choosing us for your Explorer’s needs; we appreciate your business!

We appreciate the shout-out for our customer service! It's great to hear that your experience met your expectations. We aim to make car buying as smooth as possible. If you ever need anything, we're just a call away, ready to roll! Thanks for choosing Mike White Ford!

Thank you for your fantastic five star feedback! We are thrilled that our service hit the mark for you, and we will be here anytime you need us, whether looking for a new ride or taking care of your current one! 

Thanks for being part of the Mike White Ford family!

It's a pleasure to hear that your experience was quick and easy, David! We're happy that our complimentary shuttle service helped make your visit even smoother. There's nothing like being able to go about your business in comfort while we take care of the details! If you ever need anything in the future, you know where to find us. Safe travels!