MB

Matt Brunner

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(250 reviews)

74

Reviews of Matt Brunner

Verified Customer

Post Falls, ID

10/01/2023

Verified Customer

10

Category: Service

Great service

They is quite a waiting list to get service but, service has always been great for me.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:19 AM

Thank you for your kind words about our service! We are so pleased to hear that you had a great experience with us. We do our best to make sure everyone gets the best service possible, even with our busy schedule. We appreciate your patience and your loyalty.

Employees worked with

JE

JAMES E.

Coeur D Alene, ID

Ford Super Duty F-350 SRW

09/28/2023

Verified Customer

8

Category: Service

Good

The work is always done well! It’s getting your vehicle in without waiting so long for an appointment. Always 3-4 weeks out

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:21 AM

We are glad that you have been pleased with the work done on your vehicle. We are sorry to hear that it has been difficult to make an appointment. We are continuously working to improve our appointment system, so that our customers can get in and out with minimal wait time. Thank you for your feedback and for being a valued customer.

Employees worked with

OM

OREN M.

Kingston, ID

09/26/2023

Verified Customer

10

Category: Service

Took car in to have hood latch checked because would not open and close properly

I arrived at my appointed time and was met with smiles and good morning. I was asked what I was there for and we went over things so I new exactly what to expect a very nice and polite young man by the name of Matt assisted me was very kind considerate and explained every thing very well asked if I needed any thing while waited for my car . Nice to be met with some one happy, has a smile and cares about his customers seeing as I’m a senior lady I don’t always get that kind of great greeting . I can’t say enough about him don’t let him get away. My car was done at the estimated time and I was on my way actually met the mechanic to just as pleasant great bunch of people there.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:11 PM

Thank you for taking the time to leave a review, Oren. We are so glad to hear that you felt welcomed and appreciated when you visited our dealership. We really appreciate your kind words about Matt. We are committed to making sure our customers are taken care of and it sounds like you had a wonderful experience here.

Employees worked with

SC

SHANNON C.

Post Falls, ID

09/11/2023

Verified Customer

10

Category: Service

Top notch service department

My vehicle was towed to the dealership and went in for service; amazingly I had my car back in a day! They quickly diagnosed and fixed the issue. Matt in the service department was wonderful, kind, and quick to communicate. I really appreciate the team for getting me back on the road quickly.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/11/2023 12:30 PM

Thank you, Shannon, for your excellent review. We are so happy to hear that Matt was helpful and that we were able to diagnose and repair your vehicle quickly. We greatly appreciate your business and are glad that you are back on the road.

Employees worked with

CG

CHARLIE G.

Coeur D Alene, ID

09/01/2023

Verified Customer

0

Category: Service

Never stepping foot in your dealership again!

Have purchased multiple vehicles from you and I will never do business here again. Mike white has treated us like garage. If you want details then you can contact me for more information. Because it's a long list!

Employees worked with

SP

STEVEN P.

Post Falls, ID

Ford Transit Van

08/13/2023

Verified Customer

10

Category: Service

Did a great job

Took care of the problem.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:39 PM

Thank you for choosing Mike White Ford of Coeur d'Alene and for your positive review. We are glad to hear that we were able to take care of your needs. We appreciate your support and look forward to serving you again in the future.

Employees worked with

Verified Customer

Hayden, ID

Ford Super Duty F-350 SRW

08/10/2023

Verified Customer

9

Category: Service

Recall service went smoothly

It took two plus hours but the wait was eased by comfy recliners in the lobby, wi-fi and coffee.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/11/2023 01:18 PM

Thank you for your feedback about your experience at Mike White Ford of Coeur d'Alene. We are so glad to hear that you took advantage of the amenities we provide while you waited and are pleased that it helped make your visit more enjoyable. We strive to provide the best customer service and to make sure our customers have a pleasant experience when they come to our dealership. Thanks again!

Employees worked with

Verified Customer

Athol, ID

Ford Bronco Sport

08/09/2023

Verified Customer

10

Category: Service

Excellent service

I brought my car in overnight due to hitting something in the road and breaking my evap canister and my skid plate and they got it looked at and everything fixed within a week! I was informed of everything that needed to be fixed and my service advisor was always in touch.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:26 PM

Thank you for choosing Mike White Ford of Coeur d'Alene! We are thrilled to hear that you had such a positive experience with us from the time you dropped off your car until you picked it up. It's great to know that our team was able to get your vehicle running smoothly again in no time. We appreciate your business!

Employees worked with

Verified Customer

Hayden, ID

Ford Expedition

08/03/2023

Verified Customer

4

Category: Service

Shock check

We asked to have our shocks checked due our Expedition experiencing a significant bounce when we hit a bump in the road. They told us nothing is wrong with our shocks or any other causes. This is a new experience with our car and I don't believe that the worker made a correct diagnosis. We will be bring our c ar some place else to have ut checked

Employees worked with

AV

ANGELIA V.

Rathdrum, ID

08/02/2023

Verified Customer

2

Category: Service

Service appointment

Matt that helped us in service was super rude when I dropped my car off on Monday and I chalked it up to maybe he was having an off day and luckily when I called to check on my car the gentleman that helped me over the phone took the stone to explain my extended warranty paper I got for a part on my car and was very nice. But when I picked up our car Matt again spoke to me like I was a child told me that I am getting special treatment by my car being detailed when I have a service appt that I am paying for and these are things mike white ford will never do again. Would t explain to me why my ford pass wasn’t updating showing the oil change I paid to have done. The way he treated me was beyond unprofessional I have never left the cda location feeling so disrespected before. We have spent thousands at mike white ford cda in less than a year and I will not bring any of my cars back to the cda location because of this interaction from now on I will go to mike white Sandpoint for my service needs. It’s a further drive for me but I would rather be treated with respect.

Employees worked with

RB

RICHARD B.

Spokane, WA

07/14/2023

Verified Customer

10

Category: Service

The people in the service area are always courteous and try to keep you informed about your repairs.

I purchased my truck at this dealership in 2017. I use their service department for routine maintenance and repairs. They alway meet or exceed my expectations.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/17/2023 10:08 AM

Thank you for your kind review, Richard! We are so glad that you have continued to use us for routine maintenance and repairs. We strive to meet or exceed expectations, so we are glad to hear that we have achieved that for you. We are glad to have you as part of the Mike White Ford of Coeur d'Alene family.

Employees worked with

Verified Customer

Hayden, ID

06/27/2023

Verified Customer

10

Category: Service

Dead Battery

They did a great job working me in to change the battery. The battery had died the day before. So this was unscheduled.
Thanks

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/27/2023 09:57 AM

Thank you for trusting us with your vehicle! It's great to hear that we were able to work you in for a battery change, especially on such short notice. We're happy to have provided you with a pleasant experience.

Employees worked with

RB

RICHARD B.

Post Falls, ID

06/19/2023

Verified Customer

9

Category: Service

'21 Ford Escape

It took multiple tries to fix the difficult electrical issue with our 21 Escape Titanium Hybrid, but each time Mike White Ford was very gracious in offering a shuttle service, or even a loaner on two of the service visits. Very good people at this dealership.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/20/2023 06:08 PM

Thank you for your kind review, Richard! We appreciate your loyalty and patience during the multiple visits to repair the electrical issue. Our goal is to ensure that each customer is satisfied with their service, and it's wonderful to hear that you were.

Employees worked with

PW

PATRICK W.

Rathdrum, ID

06/14/2023

Verified Customer

10

Category: Service

Excellent Service

I recently had an issue with the power window on my 2017 Mustang, but thanks to Ashton from the service team at Mike White Ford, the problem was quickly taken care of. Ashton was not only polite and professional but also ensured that my visit was hassle-free. I truly appreciate the timely resolution of my problem and the excellent service provided. Thank you, Mike White Ford!

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/15/2023 11:28 AM

Thank you so much for the positive review, Patrick! We are so glad Ashton was able to help you with your car's power window problem. We strive to provide excellent service to all of our customers and are overjoyed that we could do that for you. We look forward to serving you in the future!

Employees worked with

CR

COLLEEN R.

Coeur D Alene, ID

06/13/2023

Verified Customer

10

Category: Service

Awesome

I had a check engine light . The mechanics determined it was a 02 sensor. It was fixed without any issues

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/14/2023 12:07 PM

Thank you, Colleen, for taking the time to leave a review. We are so glad that the issue with your vehicle was resolved to your satisfaction. We appreciate your business and value your continued trust in us.

Employees worked with

TA

THOMAS A.

Dalton Gardens, ID

Ford F350

05/26/2023

Verified Customer

10

Category: Service

Thorough inspection and communication

Matt Brunner is a great advisor. He is a clear communicator and sets expectations upfront on the process and estimates. He continued to update throughout the process and brought a clear description of inspection results and potential next steps.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:59 AM

Thank you for the great review Thomas! We really appreciate you sharing your experience with us. We're glad to hear that Matt was able to provide you with the clear communication and updates you needed. We value your business and look forward to continuing to meet your expectations.

Employees worked with

CS

COLEEN S.

Coeur D Alene, ID

05/10/2023

Verified Customer

10

Category: Service

always taken care of

Ford has always been honest with any problems I have with my car and have repaired things and given me thorough estimates. I trust them to take care of my needs.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:10 AM

Thank you for your trust in us, Coleen! We are so glad to hear that we have been able to meet your needs and provide you with honest service. We strive to provide the best customer service and look forward to continuing to do so.

Employees worked with

BM

BETTY M.

Pinehurst, ID

05/09/2023

Verified Customer

10

Category: Service

Excellent.

Very knowledgeable, work done on time.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:10 AM

Thank you for your kind review, Betty! We are so pleased to hear that you had a great experience with us. We strive to provide our customers with the best service possible and are glad that we could meet your expectations.

Employees worked with

TM

TRACY M.

Post Falls, ID

04/23/2023

Verified Customer

9

Category: Service

Keeping it simple

Friendly communication, explanations with patience.
No pressure applied to fix things that I was unsure of.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you so much for your kind words, Tracy! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. We appreciate your business and hope to see you again soon!

Employees worked with

Verified Customer

Newman Lake, WA

04/22/2023

Verified Customer

10

Category: Service

hood latch failure

Hood latch was having issues. They diagnosed the problem quickly and got the hood latch sensor replaced.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you for taking the time to share your experience with us. We are glad to hear that our team was able to diagnose and repair the hood latch sensor quickly. We appreciate your business and hope to see you again soon.

Employees worked with

Displaying Review 81 - 100 of 250 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.