MB

Matt Brunner

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(260 reviews)
75

CP
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CHRIS P.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2024
verified customerVerified Customer
10
Category: Service
Perfect Service
Perfect service as always. Great staff. Timely friendly service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/26/2024 08:10 AM

We're delighted to hear you had a fantastic experience with us, Chris! Our team always strives to serve up friendly and efficient service. Your recognition means a lot to us, and we look forward to keeping that level of service rolling! If there's anything we can do for you in the future, just let us know.

Employees worked with

DR
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DOUGLAS R.
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2024
verified customerVerified Customer
10
Category: Service
Took my vehicle on time, gave accurate estimate of time to service, and was on time
Took my vehicle on time, gave accurate estimate of time to service, and was on time. Friendly and professional.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/24/2024 04:48 PM

We appreciate you taking the time to share your experience with us, Douglas. It's great to hear that we hit the mark with our timing and service. Friendly and professional is exactly how we aim to be, so we're glad that shone through. If you ever need anything else, we're here and ready to keep that vehicle of yours in tip-top shape!

Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2024
verified customerVerified Customer
10
Category: Service
Warranty work on liftgate
Work was done quickly and completely. Service department was professional, courteous, helpful and competent.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/16/2024 04:12 PM

We appreciate your feedback about your experience in our service department! It's fantastic to hear that everything was done quickly and with the level of professionalism we aim for. Our team will be delighted to know their efforts in being courteous and helpful have made a positive impression on you. It's our mission to keep things running smoothly—whether it's your vehicle or your time spent with us. We'll keep the momentum going!

Employees worked with

RM
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RODGER M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
10
Category: Service
They took care of all my concerns no problem.
I have had my truck serviced at the dealer several times have almost 40k miles on it and they take care of me every time.
Great people to work with.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/12/2024 08:09 PM

We're glad to hear that our team has been consistently taking care of your truck, Rodger. With almost 40,000 miles under your belt, it's great to know you have a reliable pit crew to help keep things running smoothly. We appreciate you trusting us with your service needs, and we’ll keep working hard to make sure every visit is a good one!

Employees worked with

RB
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RAYMOND B.
Veradale, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Category: Service
Great service!
Brought my f150 in for a fluid leak. They discovered a cracked transfer case crack due to over tightening a tapered screws which they confessed of doing at a previous service. They gave me a rental and replaced the transfer case all at no charge. They did the right thing and will forever get my future business ?
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/11/2024 05:49 PM

Hi, Raymond! It's fantastic to hear that we could turn a potentially sticky situation into a smooth ride for you. A cracked transfer case isn't something you see every day, but it's good to know our team not only identified the issue but also took responsibility and made things right, all while keeping you on the road with a rental. Your trust means the world to us, and we're honored to have earned your future business. Here’s to many more miles ahead, without any unexpected fluid leaks!

Employees worked with

AM
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ALAN M.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2024
verified customerVerified Customer
10
Category: Service
Great Service
Always a pleasure dealing with the crew at White Ford!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/08/2024 10:52 AM

We genuinely appreciate you taking the time to share your experience with us, Alan! It's wonderful to hear that our team continues to provide you with a pleasant experience. At Mike White Ford, we strive to make every interaction smooth and enjoyable. Here's to many more enjoyable visits ahead!

Employees worked with

Verified Customer
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2024
verified customerVerified Customer
10
Category: Service
F150 dash vents corrected
Dash vents weren't switch like they were supposed to.
Problem identified and resolved in one visit,
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/31/2024 06:11 PM

We're glad to hear that your issue with the dash vents was identified and resolved in a single visit. It’s always nice when things go smoothly—like a fresh oil change! If you ever have more concerns or questions, don’t hesitate to reach out. Happy driving!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2024
verified customerVerified Customer
10
Category: Service
Timely and professional
Excellent communication and service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/30/2024 01:42 PM

We appreciate your kudos for our communication and service! Thank you for sharing your experience with us. If there's anything else we can assist you with, just give us a shout. We’re here to keep that excellent service rolling!

Employees worked with

JL
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JAY L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2024
verified customerVerified Customer
10
Category: Service
Car repair
Matt was very polite and knowledgeable. He explained everything very well and made sure I had a vehicle to use while the repair was being done on mine.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/28/2024 12:01 PM

Thanks for the great review, Jay! We appreciate the shout-out for Matt! It sounds like he really went above and beyond to keep you informed and on the road while your vehicle was being repaired. We're proud to have team members who can turn what could be a stressful experience into a smooth ride! If you ever need anything else, we're here to help. Safe travels out there!

Employees worked with

AP
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ALAN P.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2024
verified customerVerified Customer
9
Category: Service
CAMERAS
ON TIME, GOOD WORK
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/24/2024 07:28 AM

We're delighted to hear that you had a positive experience with us, Alan! Being punctual and delivering high-quality work is always our goal. Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.

Employees worked with

DW
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DONNIE W.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2024
verified customerVerified Customer
10
Category: Service
Very professional service
Got me in quickly and fixed the problem.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/22/2024 07:29 PM

Hi, Donnie! We are thrilled that we were able to get you back on the road quickly and solve the issue. Thank you for choosing us to take care of your vehicle, and we hope to see you again in the future!

Employees worked with

Verified Customer
Medical Lake, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2024
verified customerVerified Customer
8
Category: Service
Routine oil change
Our appointment for a routine oil change was scheduled for 0930. Our vehicle wasn't returned to us until 1140. 2 hrs and ten minutes seems excessive for something as simple as a oil change.
Employees worked with

JH
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JENNIFER H.
Walla Walla, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2024
verified customerVerified Customer
10
Category: Service
Recall and oil change
Since I was coming from out of town and would have to wait at Ford, I decided to get my oil changed as well. Everything was done within the time frame given. I had questions about the brake noise that we had looked at late in 2022. The service tech stated that Ford is still looking at a fix for it. He was very helpful in explaining it to me. Hopefully Ford Corp has a fix soon!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/12/2024 01:30 PM

Hi, Jennifer! We're so glad to hear that your oil change was completed within the given time frame and that the service tech was helpful in addressing your concerns about the brake noise. We always strive to provide efficient and informative service, even for out-of-town customers. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
Kellogg, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2024
verified customerVerified Customer
10
Category: Service
F150 Cam phasers
Great work and communication.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 08/10/2024 02:44 PM

We're thrilled to hear that you were pleased with the work and communication during your visit. At Mike White Ford of Coeur d'Alene, we strive to ensure clear and effective communication throughout the entire process. Thank you for entrusting us with your automotive needs, and we hope to see you again for any future needs.

Employees worked with

CT
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CORY T.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2024
verified customerVerified Customer
10
Category: Service
Great as always
Friendly guys short and sweet can’t ask for more that’s why I keep coming back
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/28/2024 05:18 PM

We love having you come back, Cory! Short, sweet, and friendly are definitely our aims. Thanks for your ongoing support. We'll keep delivering the same great service to make sure you always leave happy.

Employees worked with

JD
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JOHN D.
Dalton Gardens, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2024
verified customerVerified Customer
9
Category: Service
good guys at Mike White Ford
by far the best salesman experience from Mark, he definitely went above and beyond with our purchase on an Escape Titanium from the used lot
I would do it again, the rest of the crew were equally good.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/24/2024 04:48 PM

Thank you, John! We're delighted to hear that Mark provided you with an exceptional sales experience and went above and beyond to assist you in the purchase of your Escape Titanium. We look forward to the opportunity to assist you again in the future! Enjoy the drive!

Employees worked with

EE
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EDWARD E.
Boise, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2024
verified customerVerified Customer
10
Category: Service
Oil change & key fob program
Efficient & courteous
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/19/2024 05:41 PM

We're thrilled to hear about your positive experience with us, Edward! Our team takes pride in providing efficient and courteous service to all our customers. Thank you for choosing Mike White Ford of Coeur d'Alene, and we look forward to seeing you again in the future!

Employees worked with

MK
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MICHAEL K.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2024
verified customerVerified Customer
10
Category: Service
Fast Friendly Service
My Rangers Right Front tire developed a slow leak. I called early morning and was told that due to their service schedule they were backlogged, but I could bring the truck in, and that it may take 3 or more hours before they could get to it. I was very pleased that they could fit my truck in. I had the truck back in less than 4 hours. I am very happy that is all it took. They went the extra mile to meet my needs. Thank You
Katrina S. from Mike White Ford of Coeur d'Alene responded on 07/18/2024 05:00 PM

We're delighted to hear that we were able to promptly address the slow leak in your Ranger's right front tire, Michael. Our team always strives to accommodate our customers' needs, even during busy service schedules. Thank you for taking the time to share your positive experience, and we look forward to being of assistance in the future.

Employees worked with

Verified Customer
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2024
verified customerVerified Customer
10
Category: Service
Very pleasant
We both enjoyed working with Mark. He worked with us to find & understand what we were looking for in a vehicle. We test drove 3 different Bronco’s. When the 2022 Bronco Sport with low mileage, looked new, arrived on the lot, we test drove it & decided to purchase! Through the whole process of our purchase, everyone at the dealership were caring, friendly & thorough. Finally we drove to Missoula & back, the performance was great & the gas mileage was over 26mpg! We love it! Thanks again.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/25/2024 08:36 AM

We're thrilled to hear that Mark provided such exceptional service and helped you find the perfect vehicle to meet your needs. It's fantastic to know that you had a great experience with our team and that you're enjoying your new 2022 Bronco Sport. Thank you for choosing us, and we're delighted that the vehicle is exceeding your expectations. Should you need anything else in the future, don't hesitate to reach out. Safe travels in your new Bronco Sport!

Employees worked with

VG
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VAUGHN G.
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2024
verified customerVerified Customer
8
Category: Service
Problem Solving on ignition
Ok so in all totality I give them a 4. What they did for us and the cost I was pleasantly surprised so that to me was worth a 5. Follow up calls though never happened when was told they would be. Because of days off ball was dropped between other people at the Managers desk. So the communication was very lacking. If you say you’re going to follow up with a phone call please do. Don’t leave us guessing or have to call in more than once to get the information we were told was forthcoming. Just some advice from someone in Industrial Sales for over 30 years. It’s ok to say I don’t know yet, keep the communication lines open.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 06/08/2024 04:47 PM

We appreciate your detailed feedback, Vaughn. It's great to hear that you were pleasantly surprised by the service and cost you received. However, we understand the importance of consistent communication, and we apologize for the dropped ball in that aspect. Your advice is well-received, and we will strive to improve our follow-up procedures to ensure better communication in the future. Thank you for sharing your experience with us as someone with extensive experience in sales. Your insights are valuable, and we'll work to do better.

Employees worked with
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